There are 188 videos in the "Improving Customer Satisfaction" collection

Bill Campbell, Chairman, Intuit Synopsis:CEO contends with a manager whose loyalty wavers.
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Subject Area: Strategic ManagementPower and PoliticsConflict
Leadership Role: Board Level
Business Function: General Management
Industry: High Tech
Leadership topic: Taking Charge
Brian NeSmith, CEO, Blue Coat Synopsis:CEO squares off with an employee who has critical skills but cannot work with others.
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Subject Area: Human ResourcesConflictDecision-Making
Leadership Role: Board Level
Business Function: General Management
Industry: High Tech
Leadership topic: Difficult Conversations
John Abbott, CEO, Yoga Journal Synopsis:New CEO must address conflict with existing managers.
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Subject Area: ConflictDecision-MakingHuman Resources
Leadership Role: Board Level
Business Function: General Management
Industry: Products & Retail
Leadership topic: Taking Charge
Gordon Bethune, Former CEO, Continental Airlines Synopsis:Reflections on turnaround at Continental Airlines.
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Subject Area: Human ResourcesStrategic Management
Leadership Role: Board Level
Business Function: General Management
Industry: Services
Leadership topic: Taking Charge
Anne Mulcahy, CEO, Xerox Synopsis:Reflections on turnaround at Xerox.
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Subject Area: Decision-MakingStrategic Management
Leadership Role: Board Level
Business Function: General Management
Industry: High Tech
Leadership topic: Difficult Conversations
Herb Kelleher, Former CEO, Southwest Airlines Synopsis:Reflections on culture at Southwest Airlines.
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Subject Area: Human ResourcesStrategic Management
Leadership Role: Board Level
Business Function: General Management
Industry: Services
Leadership topic: Vision, Values, and Culture
Chris Smith, CEO, Cresco Equipment Rentals Synopsis:CEO weighs the risks of acquiring a company with a culture that clashes with his firm's.
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Subject Area: Strategic ManagementMergers & Acquisitions
Leadership Role: Board Level
Business Function: General Management
Industry: Products & Retail
Leadership topic: Vision, Values, and Culture
Gene Kohn, CEO, KPF Synopsis:CEO receives report that a leading partner in the firm is verbally abusing team members.
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Subject Area: Human ResourcesConflictEthics
Leadership Role: Board Level
Business Function: Human Resources
Industry: Services
Leadership topic: Difficult Conversations
Elie Antoun, CEO, Synopsis:Founder tests new CEO's authority by trying to fire critical employee without just cause.
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Subject Area: ConflictDecision-MakingHuman Resources
Leadership Role: Board Level
Business Function: General Management
Industry: High Tech
Leadership topic: Vision, Values, and Culture
Karen Zaderej, Former VP, Johnson & Johnson Synopsis:Manager seeks to turn around an under-performing team by investigating a simmering conflict.
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Subject Area: Human ResourcesOperationsConflict
Leadership Role:
Business Function: General Management
Industry: Healthcare
Leadership topic: Motivating Teams
Brian NeSmith, CEO, Blue Coat Synopsis:CEO faces manager whose current performance is hindered by survivor guilt from past rounds of layoffs.
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Subject Area: Human ResourcesStrategic Management
Leadership Role: Board Level
Business Function: General Management
Industry: High Tech
Leadership topic: Motivating Teams
Jeff Clarke, CEO, KQED Synopsis:CEO responds to an unexpected budget shortfall with an unusual decision-making approach.
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Subject Area: Decision-MakingHuman ResourcesStrategic Management
Leadership Role: Board Level
Business Function: General Management
Industry: Services
Leadership topic: Difficult Conversations
John Brown, Chairman, Stryker Corp. Synopsis:CEO must decide whether to buy and integrate company run by two prima donnas.
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Subject Area: Mergers & AcquisitionsPower and PoliticsStrategic Management
Leadership Role: Board Level
Business Function: General Management
Industry: Healthcare
Leadership topic: Vision, Values, and Culture
Brian Lillie, VP, VeriSign Synopsis:VP inherits an unqualified team for a strategically important project.
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Subject Area: Human ResourcesStrategic Management
Leadership Role:
Business Function: Operations/Supply Chain
Industry: High Tech
Leadership topic: Taking Charge
Kent Thiry, CEO, DaVita Synopsis:CEO confronts a brilliant new manager who is not fitting in.
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Subject Area: Human ResourcesConflictDecision-Making
Leadership Role: Board Level
Business Function: General Management
Industry: Healthcare
Leadership topic: Difficult Conversations
Danny Shader, CEO, Good Technology Synopsis:To slash costs, a CEO tells his workforce he is cutting salaries across the board.
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Subject Area: ConflictHuman ResourcesPower and Politics
Leadership Role: Board Level
Business Function: General Management
Industry: High Tech
Leadership topic: Motivating Teams
Maria Eitel, President, Nike Foundation Synopsis:White House Media Affairs Director must address the arrogance of an intern in responding to the public.
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Subject Area: Human ResourcesPower and Politics
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: Non-Profit
Leadership topic: Difficult Conversations
Nancy Barry, President, Women's World Banking Synopsis:President must balance the needs of business partners with those of her staff team to achieve her vision.
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Subject Area: Power and PoliticsStrategic Management
Leadership Role: Board Level
Business Function: General ManagementHuman Resources
Industry: Financial
Leadership topic: Leading Change
Allison Hickey, General, U.S. Air Force Synopsis:Air Force Brigadier General must persuade reluctant pilots to adopt new technology that will better protect ground forces.
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Subject Area: Strategic ManagementPower and Politics
Leadership Role: Executive (C-Level)
Business Function: General ManagementHuman Resources
Industry: Military/Government
Leadership topic: Leading Change
Rebecca Halstead, General, U.S. Army Synopsis:Army General discusses how to keep morale high during a year-long combat mission in Iraq.
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Subject Area: Human ResourcesStrategic Management
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: Military/Government
Leadership topic: Motivating Teams
Rebecca Halstead, General, U.S. Army Synopsis:Army Brigadier General must prepare an unfamiliar group of soldiers for a year-long mission in Iraq.
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Subject Area: Human ResourcesOperationsStrategic Management
Leadership Role: Executive (C-Level)
Business Function: General ManagementHuman Resources
Industry: Military/Government
Leadership topic: Leading Change
Andrea So, Captain, U.S. Army Synopsis:Army Captain must improve the performance of a logistics unit whose members are culturally diverse.
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Subject Area: Human ResourcesOperations
Leadership Role: Middle Manager
Business Function: Operations/Supply Chain
Industry: Military/Government
Leadership topic: Motivating Teams
Jim Roth, Manager, Dell Synopsis:Manager must devise incentives for a call-center team to boost customer satisfaction.
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Subject Area: Human ResourcesOperationsStrategic Management
Leadership Role: Middle Manager
Business Function: Sales/Marketing
Industry: Products & Retail
Leadership topic: Motivating Teams
Dena Braeger, Captain, U.S. Army Synopsis:Army officer feels a soldier's homosexuality should not interfere with the job, despite the Don't Ask, Don't Tell policy.
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Subject Area: EthicsHuman ResourcesPower and Politics
Leadership Role: Middle Manager
Business Function: General Management
Industry: Military/Government
Leadership topic: Vision, Values, and Culture
N.R. Narayana Murthy, CEO, Infosys Synopsis:To preserve the values of the company, the CEO must confront people who have different personal morals.
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Subject Area: ConflictEthicsHuman Resources
Leadership Role: Board Level
Business Function: General Management
Industry: High Tech
Leadership topic: Vision, Values, and Culture
Nabeel Gareeb, CEO, MEMC Synopsis:New CEO considers a radical management overhaul in response to financial and operational disarray.
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Subject Area: Human ResourcesOperationsStrategic Management
Leadership Role: Board Level
Business Function: General ManagementHuman Resources
Industry: High Tech
Leadership topic: Leading Change
Geetha Rao, CEO, Silicon Valley Start-up Synopsis:CEO of a small company takes on a large company that unfairly cancels its contract.
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Subject Area: ConflictEthicsStrategic Management
Leadership Role: Board Level
Business Function: Strategy
Industry: Healthcare
Leadership topic: Making Ethical Decisions
Marene Allison, Officer, U.S. Army Synopsis:When faced with an emergency, it is critical for the leader to know their people to make the appropriate decisions without time to think.
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Subject Area: Decision-MakingStrategic Management
Leadership Role:
Business Function: Human Resources
Industry: Military/Government
Leadership topic: Motivating Teams
Marene Allison, Officer, U.S. Army Synopsis:Female Army officer must address people who call her names while she is leading her unit on a run.
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Subject Area: ConflictHuman ResourcesPower and Politics
Leadership Role: Middle Manager
Business Function: General Management
Industry: Military/Government
Leadership topic: Difficult Conversations
Andrea So, Captain, U.S. Army Synopsis:Army Captain takes over for a leader who has not been effective and overlooks potential wisdom gained from experience.
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Subject Area: OperationsPower and Politics
Leadership Role: Middle Manager
Business Function: Operations/Supply Chain
Industry: Military/Government
Leadership topic: Difficult Conversations
Bill Kern, CEO, Synopsis:CEO must negotiate a truce between the sales force and support staff.
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Subject Area: Strategic ManagementPower and PoliticsConflict
Leadership Role: Board Level
Business Function: General Management
Industry: Services
Leadership topic: Storytelling
Karen Zaderej, Former VP, Johnson & Johnson Synopsis:Manager finds employee is having personal problems that are affecting her productivity at work.
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Subject Area: ConflictHuman Resources
Leadership Role:
Business Function: General Management
Industry: Healthcare
Leadership topic: Motivating Teams
Jim Roth, Manager, Dell Synopsis:Manager must gain the trust of his call-center team to encourage them to maximize customer satisfaction.
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Subject Area: Operations
Leadership Role: Middle Manager
Business Function: Sales/Marketing
Industry: Products & Retail
Leadership topic: Motivating Teams
Tom Friel, Former Chairman and CEO, Heidrick & Struggles Synopsis:CEO of executive search firm gives insights into what he and others look for when choosing a CEO.
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Subject Area: Career DevelopmentHuman Resources
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: Services
Leadership topic: Vision, Values, and Culture
Tom Friel, Former Chairman and CEO, Heidrick & Struggles Synopsis:It is important to follow your instincts and to act quickly on important decisions.
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Subject Area: ConflictPower and PoliticsStrategic Management
Leadership Role: Board Level
Business Function: General ManagementHuman Resources
Industry: Services
Leadership topic: Difficult Conversations
Dick Kovacevich, Chairman, Wells Fargo Synopsis:When struggling with new ideas, it is important test them in the market place.
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Subject Area: Strategic Management
Leadership Role: Board Level
Business Function: General Management
Industry: Financial
Leadership topic: Vision, Values, and Culture
Dick Kovacevich, Chairman, Wells Fargo Synopsis:It is important to always communicate and focus on building a common culture as a company grows through acquisitions.
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Subject Area: Human ResourcesMergers & Acquisitions
Leadership Role: Board Level
Business Function: General Management
Industry: Financial
Leadership topic: Vision, Values, and Culture
Dick Kovacevich, Chairman, Wells Fargo Synopsis:It is important to not allow personal relationships interfere with professional decisions. A leader must always do the right thing.
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Subject Area: Decision-MakingHuman Resources
Leadership Role: Board Level
Business Function: General Management
Industry: Financial
Leadership topic: Taking Charge
Dick Kovacevich, Chairman, Wells Fargo Synopsis:It is important to retain good people even when faced with pressure to downsize.
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Subject Area: Career DevelopmentHuman Resources
Leadership Role: Board Level
Business Function: General Management
Industry: Financial
Leadership topic: Leading Change
N.R. Narayana Murthy, CEO, Infosys Synopsis:As a leader it is important to be transparent and consistently open about decisions.
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Subject Area: Decision-MakingStrategic Management
Leadership Role: Board Level
Business Function: General Management
Industry: High Tech
Leadership topic: Vision, Values, and Culture
Deborah Nelson, SVP Marketing, Hewlett Packard Synopsis:VP discusses the factors affecting change in an organization.
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Subject Area: ConflictDecision-MakingStrategic Management
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: High Tech
Leadership topic: Leading Change
Deborah Nelson, SVP Marketing, Hewlett Packard Synopsis:Listening is a skill which will determine a team's ability to function at a high level.
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Subject Area: Decision-MakingStrategic Management
Leadership Role:
Business Function: General ManagementSales/Marketing
Industry: High Tech
Leadership topic: Motivating Teams
Deborah Nelson, SVP Marketing, Hewlett Packard Synopsis:Senior manager discusses several key considerations for effective talent management.
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Subject Area: Career DevelopmentHuman Resources
Leadership Role:
Business Function: Human ResourcesSales/Marketing
Industry: High Tech
Leadership topic: Leading Change
Vicente Fox, Former President, Mexico Synopsis:Mexican Presidential Candidate must appeal to people and their needs to change the political system and lead social change.
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Subject Area: Power and PoliticsStrategic Management
Leadership Role: Board Level
Business Function: General Management
Industry: Military/Government
Leadership topic: Leading Change
Brian Lillie, VP, VeriSign Synopsis:Facing tight deadlines and a difficult project, a manager must challenge an overbearing boss who is hampering progress.
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Subject Area: Strategic ManagementPower and PoliticsConflict
Leadership Role:
Business Function: General Management
Industry: High Tech
Leadership topic: Difficult Conversations
N.R. Narayana Murthy, CEO, Infosys Synopsis:CEO of Indian software giant attempts to persuade workers to embrace universal values.
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Subject Area: EthicsGlobalizationHuman Resources
Leadership Role: Board Level
Business Function: General Management
Industry: High Tech
Leadership topic: Diversity
Sudha Murty, Chairperson, Infosys Foundation Synopsis:Leader of philanthropic foundation was the first female to attend an all-male engineering university in India four decades ago.
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Subject Area: Human ResourcesConflictCareer Development
Leadership Role: Board Level
Business Function: General Management
Industry: Non-Profit
Leadership topic: Fitting In and Standing Out
Gene Kohn, CEO, KPF Synopsis:CEO learns that his diverse team encounters prejudice while working for an important overseas client.
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Subject Area: Human ResourcesConflictEthics
Leadership Role: Board Level
Business Function: General Management
Industry: Services
Leadership topic: Diversity
Maria Eitel, President, Nike Foundation Synopsis:Executive confronts a colleague about his unspoken stereotypes in hiring.
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Subject Area: Human ResourcesEthics
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: Non-Profit
Leadership topic: Fitting In and Standing Out
Rebecca Halstead, General, U.S. Army Synopsis:General discusses the importance of diversity to strategy and leadership.
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Subject Area: Human ResourcesStrategic Management
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: Military/Government
Leadership topic: Diversity
Janet Ang, VP, Global Desktop Business Unit, Lenovo Synopsis:Leader working in a multi-cultural environment says trust is the key to communication.
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Subject Area: GlobalizationHuman ResourcesStrategic Management
Leadership Role:
Business Function: Human Resources
Industry: High Tech
Leadership topic: Diversity
Rebecca Halstead, General, U.S. Army Synopsis:Army General outlines what she thinks is important in a good leader.
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Subject Area: Career DevelopmentStrategic Management
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: Military/Government
Leadership topic: Motivating Teams
Rebecca Halstead, General, U.S. Army Synopsis:Army General discusses how she thinks about taking charge and making improvements when taking charge of a unit.
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Subject Area: Human ResourcesOperations
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: Military/Government
Leadership topic: Taking Charge
Rebecca Halstead, General, U.S. Army Synopsis:General talks about the importance of after action reports for successful missions and operations.
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Subject Area: Decision-MakingStrategic Management
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: Military/Government
Leadership topic: Leading Change
Roger Deromedi, CEO, Kraft Synopsis:CEO talks about how his personal style has evolved through time and experience.
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Subject Area: Career DevelopmentStrategic Management
Leadership Role: Board Level
Business Function: General Management
Industry: Products & Retail
Leadership topic: Taking Charge
Roger Deromedi, CEO, Kraft Synopsis:CEO confirms how it is important to not always worry about how the short term may impact the long term in having a diverse career.
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Subject Area: Career DevelopmentHuman Resources
Leadership Role: Board Level
Business Function: Human Resources
Industry: Products & Retail
Leadership topic: Diversity
Roger Deromedi, CEO, Kraft Synopsis:When developing a vision it is important to be realistic and keep in mind the facts.
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Subject Area: Strategic Management
Leadership Role: Board Level
Business Function: General Management
Industry: Products & Retail
Leadership topic: Vision, Values, and Culture
Nancy Barry, President, Women's World Banking Synopsis:When leading people, it is important to respect them and be humble in spite of your position.
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Subject Area: Human ResourcesStrategic Management
Leadership Role: Board Level
Business Function: General Management
Industry: Financial
Leadership topic: Taking Charge
Nancy Barry, President, Women's World Banking Synopsis:When spearheading change in an organization, don't expect everyone to rally around the flag.
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Subject Area: Strategic ManagementPower and Politics
Leadership Role: Board Level
Business Function: General ManagementHuman Resources
Industry: Financial
Leadership topic: Leading Change
Nancy Barry, President, Women's World Banking Synopsis:Unity in an organization is important and should be prioritized since it will impact the strategy.
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Subject Area: Decision-MakingPower and PoliticsStrategic Management
Leadership Role: Board Level
Business Function: General Management
Industry: Financial
Leadership topic: Motivating Teams
Gayle Colvin, Colonel, U.S. Air Force Synopsis:Colonel shares how she is able to motivate people to work hard and do jobs that are risky and dangerous.
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Subject Area: Human Resources
Leadership Role: Middle Manager
Business Function: Human Resources
Industry: Military/Government
Leadership topic: Motivating Teams
Rebecca Halstead, General, U.S. Army Synopsis:Army General sets goals which guide her leadership strategy and balances the risk of losing a soldier in combat.
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Subject Area: Decision-MakingHuman ResourcesStrategic Management
Leadership Role:
Business Function: General Management
Industry: Military/Government
Leadership topic: Making Ethical Decisions
Webb McKinney, EVP, Hewlett Packard Synopsis:Executive charged with carrying out the HP-Compaq merger confronts the task of laying off ten percent of the employees.
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Subject Area: Human ResourcesMergers & Acquisitions
Leadership Role: Executive (C-Level)
Business Function: Strategy
Industry: High Tech
Leadership topic: Mergers and Acquisitions
Webb McKinney, EVP, Hewlett Packard Synopsis:Executive discusses key considerations and processes used to pull off the HP-compaq merger.
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Subject Area: Decision-MakingMergers & AcquisitionsStrategic Management
Leadership Role: Executive (C-Level)
Business Function: Strategy
Industry: High Tech
Leadership topic: Mergers and Acquisitions
Webb McKinney, EVP, Hewlett Packard Synopsis:Executive must implement the HP-Compaq merger while controlling the flow of information.
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Subject Area: EthicsMergers & AcquisitionsStrategic Management
Leadership Role: Executive (C-Level)
Business Function: Strategy
Industry: High Tech
Leadership topic: Mergers and Acquisitions
Geetha Rao, CEO, Silicon Valley Start-up Synopsis:Entrepreneur talks about how having an authoritarian leadership style makes an impact on long term relationships and projects.
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Subject Area: EntrepreneurshipHuman ResourcesStrategic Management
Leadership Role: Board Level
Business Function: General Management
Industry: High Tech
Leadership topic: Difficult Conversations
Naila Mehrabova, General Director, CrossCaspian Oil and Logistics Synopsis:New manager must convince team member to take on a new role which better fits her skill set.
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Subject Area: Career DevelopmentHuman Resources
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: Products & Retail
Leadership topic: Difficult Conversations
Naila Mehrabova, General Director, CrossCaspian Oil and Logistics Synopsis:Young female executive in male-dominated industry must woo a skeptical board.
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Subject Area: Power and PoliticsStrategic Management
Leadership Role: Board Level
Business Function: General Management
Industry: Products & Retail
Leadership topic: Leading Change
Naila Mehrabova, General Director, CrossCaspian Oil and Logistics Synopsis:Executive talks about the importance of sharing success with the team and being humble as the leader.
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Subject Area: Human ResourcesStrategic Management
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: Products & Retail
Leadership topic: Vision, Values, and Culture
Janet Ang, VP, Global Desktop Business Unit, Lenovo Synopsis:Executive commands a team of people from vastly different cultures following a merger.
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Subject Area: Human ResourcesStrategic ManagementGlobalization
Leadership Role:
Business Function: General Management
Industry: High Tech
Leadership topic: Diversity
Beth Silsdorf, Commander, U.S. Navy Synopsis:Naval Officer makes an unpopular decision and must persuade her team to fall in behind her.
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Subject Area: ConflictOperations
Leadership Role: Middle Manager
Business Function: General Management
Industry: Military/Government
Leadership topic: Taking Charge
Doug Williams, Team Leader, Colgate/Palmolive Synopsis:Manager wants to fire a blue-collar employee with a history of breaking rules but meets unexpected obstacles.
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Subject Area: ConflictEthicsHuman Resources
Leadership Role: Middle Manager
Business Function: Operations/Supply Chain
Industry: Products & Retail
Leadership topic: Making Ethical Decisions
Pradeep Jotwani, SVP, Supplies, Hewlett Packard Synopsis:Manager must keep operating standards high despite anxiety and uncertainty during a merger.
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Subject Area: OperationsStrategic Management
Leadership Role:
Business Function: Operations/Supply Chain
Industry: High Tech
Leadership topic: Mergers and Acquisitions
Webb McKinney, EVP, Hewlett Packard Synopsis:Exploring the multiple layers of complexity in the HP-Compaq merger.
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Subject Area: Mergers & AcquisitionsStrategic Management
Leadership Role: Executive (C-Level)
Business Function: Strategy
Industry: High Tech
Leadership topic: Mergers and Acquisitions
Leslye Louie, SVP, Hewlett Packard Synopsis:Manager must keep her team focused during grueling six-month merger integration process.
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Subject Area: ConflictHuman ResourcesMergers & Acquisitions
Leadership Role:
Business Function: Strategy
Industry: High Tech
Leadership topic: Motivating Teams
Leslye Louie, SVP, Hewlett Packard Synopsis:Manager must decide when to fight, or give in, during merger implementation talks.
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Subject Area: ConflictMergers & AcquisitionsStrategic Management
Leadership Role:
Business Function: Strategy
Industry: High Tech
Leadership topic: Vision, Values, and Culture
Hank Vigil, SVP, Strategy & Partnership, Microsoft Synopsis:Executive engages a loose affiliation of colleagues to make deals with corporate partners.
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Subject Area: Power and PoliticsStrategic Management
Leadership Role:
Business Function: Strategy
Industry: High Tech
Leadership topic: Motivating Teams
Dave Kaval, CEO, Golden Baseball League Synopsis:Business owner must quickly persuade his unhappy team to put aside their grievance.
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Subject Area: ConflictEntrepreneurshipHuman Resources
Leadership Role: Board Level
Business Function: General Management
Industry: Services
Leadership topic: Taking Charge
Dave Kaval, CEO, Golden Baseball League Synopsis:Small business owner has to find a way to win over his disgruntled star.
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Subject Area: EntrepreneurshipHuman ResourcesPower and Politics
Leadership Role: Board Level
Business Function: General Management
Industry: Services
Leadership topic: Difficult Conversations
Dave Kaval, CEO, Golden Baseball League Synopsis:Founder must find new types of incentives to make his younger workers do his bidding.
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Subject Area: Human ResourcesStrategic ManagementEntrepreneurship
Leadership Role: Board Level
Business Function: General Management
Industry: Products & Retail
Leadership topic: Motivating Teams
Dave Kaval, CEO, Golden Baseball League Synopsis:Entrepreneur encounters a chorus of naysayers as he tries to get his startup off the ground.
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Manuel Medina-Mora, Chairman & CEO, Citigroup Latin America Synopsis:Executive must respond to tough times with a special set of clear priorities.
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Subject Area: Human ResourcesStrategic Management
Leadership Role: Board Level
Business Function: General Management
Industry: Financial
Leadership topic: Vision, Values, and Culture
Manuel Medina-Mora, Chairman & CEO, Citigroup Latin America Synopsis:Executive must blend a multitude of corporate and national backgrounds into a unified workforce.
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Subject Area: GlobalizationHuman ResourcesMergers & Acquisitions
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: Financial
Leadership topic: Diversity
Janet Ang, VP, Global Desktop Business Unit, Lenovo Synopsis:Veteran manager must help her employees face reality of life under a new owner.
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Subject Area: GlobalizationHuman ResourcesMergers & Acquisitions
Leadership Role:
Business Function: General ManagementHuman Resources
Industry: High Tech
Leadership topic: Leading Change
Juan-Carlos Ruck, VP, Sales, Pepsico Synopsis:Manager must reassure his staff after taking an abrupt and unexplained four-week leave.
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Subject Area: Career DevelopmentHuman ResourcesWork/Life Balance
Leadership Role:
Business Function: Sales/Marketing
Industry: Products & Retail
Leadership topic: Difficult Conversations
Debra Reisenthel, CEO, Novasys Synopsis:CEO debates whether to share news that may soon cripple the company fearing her team's motivation will fade in the interim.
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Subject Area: Human ResourcesDecision-MakingEthics
Leadership Role: Board Level
Business Function: General Management
Industry: Healthcare
Leadership topic: Difficult Conversations
Maria Eitel, President, Nike Foundation Synopsis:Executive counsels a subordinate who is self-deprecating in a presentation.
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Subject Area: Human ResourcesCareer Development
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: Non-Profit
Leadership topic: Developing Leaders
Jeffrey Bewkes, CEO, Time Warner Synopsis:Executive struggles to convey a conglomerate's complex business issues to a diverse board.
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Subject Area: Power and PoliticsStrategic Management
Leadership Role: Board Level
Business Function: General Management
Industry: Services
Leadership topic: Vision, Values, and Culture
Nancy Barry, President, Women's World Banking Synopsis:Executive must coach an egocentric subordinate.
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Subject Area: Career DevelopmentHuman ResourcesPower and Politics
Leadership Role: Board Level
Business Function: General Management
Industry: Financial
Leadership topic: Developing Leaders
Tom Friel, Former Chairman and CEO, Heidrick & Struggles Synopsis:Executive steps into CEO role realizing that there is no planning for his successor.
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Subject Area: Human ResourcesPower and PoliticsStrategic Management
Leadership Role: Board Level
Business Function: General Management
Industry: Services
Leadership topic: Developing Leaders
Karen Zaderej, Former VP, Johnson & Johnson Synopsis:Leader finds that her lackluster R&D team lacks the skills they need to perform.
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Subject Area: Human ResourcesOperationsStrategic Management
Leadership Role:
Business Function: Operations/Supply Chain
Industry: Healthcare
Leadership topic: Developing Leaders
N.R. Narayana Murthy, CEO, Infosys Synopsis:CEO discusses how to mentor enthusiastic young people whose lack of experience can easily damage a company.
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Subject Area: Career DevelopmentHuman Resources
Leadership Role: Board Level
Business Function: General Management
Industry: High Tech
Leadership topic: Developing Leaders
Jesse Kingg, Retired Commander, U.S. Navy Synopsis:Commander must decide whether to overrule his staff's recommendation to reward a controversial colleague.
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Subject Area: ConflictHuman Resources
Leadership Role: Middle Manager
Business Function: Operations/Supply Chain
Industry: Military/Government
Leadership topic: Developing Leaders
Janet Ang, VP, Global Desktop Business Unit, Lenovo Synopsis:Executive must bring together two international companies with different internal processes and cultures.
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Subject Area: GlobalizationMergers & AcquisitionsStrategic Management
Leadership Role:
Business Function: General Management
Industry: High Tech
Leadership topic: Vision, Values, and Culture
N.R. Narayana Murthy, CEO, Infosys Synopsis:CEO must gain the trust of the people in his company and the business community.
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Subject Area: Human ResourcesStrategic ManagementWork/Life Balance
Leadership Role: Board Level
Business Function: General Management
Industry: High Tech
Leadership topic: Developing Leaders
Gayle Colvin, Colonel, U.S. Air Force Synopsis:Colonel describes what it takes to be a good leader.
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Subject Area: Career DevelopmentHuman Resources
Leadership Role: Middle Manager
Business Function: Human Resources
Industry: Military/Government
Leadership topic: Taking Charge
Brian NeSmith, CEO, Blue Coat Synopsis:CEO questions an under-performing manager who blames sleeplessness caused by a young child at home.
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Subject Area: Human ResourcesStrategic ManagementConflict
Leadership Role: Board Level
Business Function: General Management
Industry: High Tech
Leadership topic: Developing Leaders
Gayle Colvin, Colonel, U.S. Air Force Synopsis:An Air Force Academy leader must help cadets overcome gender and racial biases.
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Subject Area: ConflictEthicsHuman Resources
Leadership Role:
Business Function: General ManagementHuman Resources
Industry: Military/Government
Leadership topic: Diversity
Chris Tilghman, Director, Inside Track Synopsis:A just-promoted manager struggles to motivate under-performing employees who are different from himself.
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Subject Area: Human ResourcesOperationsConflictCareer Development
Leadership Role: Middle Manager
Business Function: General ManagementSales/MarketingHuman Resources
Industry: Services
Leadership topic: Becoming a Leader
Charles Carmel, VP, Corporate Development, Cisco Systems Synopsis:A young business analyst is chosen to manage a group of peers that he formerly competed with.
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Subject Area: Career DevelopmentConflictHuman ResourcesMergers & AcquisitionsPower and Politics
Leadership Role: Middle Manager
Business Function: General ManagementHuman Resources
Industry: High Tech
Leadership topic: Becoming a Leader
Lisa Dawe, Division VP, DaVita Synopsis:A management trainee takes over an under-performing clinic with a staff unaccustomed to solving problems.
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Subject Area: OperationsDecision-Making
Leadership Role: Middle Manager
Business Function: General Management
Industry: Healthcare
Leadership topic: Becoming a Leader
Bob Holden, former General Manager, Rent.com (eBay) Synopsis:A young manager must motivate a team with numerous performance issues in order to achieve lofty growth targets.
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Subject Area: OperationsDecision-Making
Leadership Role: Middle Manager
Business Function: General Management
Industry: Products & RetailServices
Leadership topic: Becoming a Leader
Gerald Risk, President, Asurion Synopsis:A CFO’s expanded role comes with the proviso that he raise his group’s performance from good to “world-class.”
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Subject Area: Finance/AccountingStrategic Management
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: Financial
Leadership topic: Becoming a Leader
Roy Gilbert, Director, User Operations & Policy, Google Synopsis:The general manager of a fast-growing division confronts the limits of a hands-on style.
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Subject Area: Decision-MakingGlobalizationOperations
Leadership Role: Middle Manager
Business Function: General Management
Industry: High Tech
Leadership topic: Becoming a Leader
Mike Folgner, former General Manager, Video, Yahoo Synopsis:After Yahoo acquires his early-stage startup, an entrepreneur must manage a team resistant to change.
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Subject Area: ConflictInnovationOperations
Leadership Role: Middle Manager
Business Function: R&D/Product Development
Industry: High Tech
Leadership topic: Becoming a Leader
Josh Golomb, General Manager, DaVita Synopsis:Golomb must overcome a feeling of personal failure when the fast-growing division he co-leads encounters difficulty.
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Subject Area: EntrepreneurshipOperations
Leadership Role: Middle Manager
Business Function: General Management
Industry: Healthcare
Leadership topic: Becoming a Leader
Carol Daniels, CEO, ATP Synopsis:A publishing company CEO wrestles with how to treat a senior executive responsible for an avoidable business disaster.
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Subject Area: OperationsDecision-Making
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: Services
Leadership topic: Difficult Conversations
Pete Thigpen, Former President, Levi Strauss USA Synopsis:Should an executive confirm or deny an inquiry about an imminent plant closure when the plant manager calls?
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Subject Area: Human ResourcesConflictEthics
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: Products & Retail
Leadership topic: Making Ethical Decisions
Brian Helmick, Co-founder & President, Algentis Synopsis:A startup manager faces hard choices when he realizes he hired the wrong person for a key position.
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Subject Area: Decision-MakingEntrepreneurshipHuman Resources
Leadership Role: Executive (C-Level)
Business Function: General ManagementHuman Resources
Industry: Services
Leadership topic: Becoming a Leader
Kate Surman, Administrator, academic medical center Synopsis:A manager must shift gears when a performance review with a volatile employee takes an emotional turn.
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Subject Area: ConflictDecision-MakingHuman Resources
Leadership Role: Middle Manager
Business Function: General ManagementHuman Resources
Industry: Healthcare
Leadership topic: Becoming a Leader
Alex Jensen, Marketing Executive, BP Synopsis:Manager must lead by example by communicating effectively while managing her team from home.
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Subject Area: OperationsPower and PoliticsDecision-MakingEthicsWork/Life BalanceConflict
Leadership Role:
Business Function: General ManagementSales/MarketingStrategy
Industry: Products & RetailServices
Leadership topic: Managing Boss and Expectations
Alex Jensen, Marketing Executive, BP Synopsis:Manager must keep her team motivated while leading them remotely.
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Subject Area: EntrepreneurshipPower and PoliticsStrategic ManagementWork/Life Balance
Leadership Role:
Business Function: General Management
Industry: Products & Retail
Leadership topic: Motivating Teams
Marty Evans, Admiral and CEO, U.S Navy, Girl Scouts, and Red Cross Synopsis:Officer clearly sees a problem in the organizational culture but is not in a position to directly make changes.
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Subject Area: Decision-MakingStrategic Management
Leadership Role: Middle Manager
Business Function: General ManagementStrategy
Industry: Military/Government
Leadership topic: Vision, Values, and Culture
Marty Evans, Admiral and CEO, U.S Navy, Girl Scouts, and Red Cross Synopsis:CEO struggles with whether or not to fund disaster relief when the non-profit organization is financially constrained.
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Subject Area: Strategic ManagementDecision-MakingEthics
Leadership Role: Executive (C-Level)
Business Function: General ManagementStrategy
Industry: Non-Profit
Leadership topic: Vision, Values, and Culture
Marty Evans, Admiral and CEO, U.S Navy, Girl Scouts, and Red Cross Synopsis:Military Officer must understand the cultural dynamics and then drive change for a positive impact from diversity.
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Subject Area: ConflictDecision-MakingPower and PoliticsStrategic Management
Leadership Role:
Business Function: Strategy
Industry: Military/Government
Leadership topic: Diversity
Marty Evans, Admiral and CEO, U.S Navy, Girl Scouts, and Red Cross Synopsis:Military Officer must decide whether or not to follow her Commander's orders when she disagrees with his decision.
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Subject Area: ConflictDecision-MakingEthicsOperations
Leadership Role:
Business Function: Operations/Supply Chain
Industry: Military/Government
Leadership topic: Taking Charge
Kate Richardson, Superintendent, National Park Service Synopsis:National Park Service Superintendent must unify a disparate organization that lacks common focus, branding, mission, and vision.
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Subject Area: Decision-MakingPower and PoliticsStrategic Management
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: Military/Government
Leadership topic: Leading Change
Nicole Malachowski, Officer, United States Air Force Synopsis:Female Officer must overcome the lack of confidence in her abilities because she is a woman.
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Subject Area: ConflictOperationsDecision-Making
Leadership Role: Middle Manager
Business Function: Operations/Supply Chain
Industry: Military/Government
Leadership topic: Managing Boss and Expectations
Nicole Malachowski, Officer, United States Air Force Synopsis:Air Force Officer must determine whether or not to include a pilot who has a great attitude but lacks the necessary expertise for critical missions.
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Subject Area: Operations
Leadership Role: Middle Manager
Business Function: Operations/Supply Chain
Industry: Military/Government
Leadership topic: Developing Leaders
Andrew Brandt, Business Manager, Green Bay Packers - NFL Synopsis:Team Manager must decide how to handle a talented player with a bad attitude without jeopardizing the team culture of the Green Bay Packers.
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Subject Area: ConflictOperationsDecision-Making
Leadership Role:
Business Function: General Management
Industry: Products & Retail
Leadership topic: Difficult Conversations
Brian NeSmith, CEO, Blue Coat Synopsis:CEO must determine how to proceed when he disagrees with the advise of his Board.
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Subject Area: ConflictDecision-MakingPower and PoliticsStrategic Management
Leadership Role: Board Level
Business Function: General Management
Industry: Products & Retail
Leadership topic: Taking Charge
Andrew Brandt, Business Manager, Green Bay Packers - NFL Synopsis:NFL Team Manager must negotiate with Brett Favre, a talented football player, to join the Green Bay Packers.
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Subject Area: Career DevelopmentDecision-MakingHuman Resources
Leadership Role:
Business Function: General Management
Industry: Products & Retail
Leadership topic: Developing Leaders
Deanna Won, Officer, Air Force Synopsis:Leader must determine how to deal with problem employee who is disruptive to group.
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Subject Area: Career DevelopmentHuman Resources
Leadership Role: Middle Manager
Business Function: Human ResourcesOperations/Supply Chain
Industry: Military/Government
Leadership topic: Developing Leaders
Rosalind Kainyah, Company President, DeBeers Inc. Synopsis:Vice President must manage challenging international negotiations while leading and motivating her team of worker bees and self motivators.
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Rosalind Kainyah, Company President, DeBeers Inc. Synopsis:Vice President must manage team member who was denied her executive level job.
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Dave Almand, Officer, U.S. Air Force Synopsis:Commander must maintain team's motivation after organization's leader commit suicide, leading to low morale, uncertainty, fear and copy cats.
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Subject Area: Operations
Leadership Role:
Business Function: Operations/Supply Chain
Industry: Military/Government
Leadership topic: Motivating Teams
Peter Loescher, CEO, Siemens Synopsis:CEO is recruited after previous leaders left with scandalous charges and must inspire company to recover it's strong reputation while leading positive reform.
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Subject Area: EthicsGlobalizationPower and PoliticsStrategic Management
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: Services
Leadership topic: Taking Charge
Peter Loescher, CEO, Siemens Synopsis:New CEO must build a culture of accountability to change the way business is done after a scandal.
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Subject Area: Strategic ManagementPower and PoliticsDecision-MakingGlobalization
Leadership Role: Executive (C-Level)
Business Function: General ManagementStrategy
Industry: Services
Leadership topic: Leading Change
Chris Tilghman, Director, Inside Track Synopsis:Manager struggles with a new boss who has unrealistic expectations and lacks experience in the industry.
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Subject Area: Operations
Leadership Role: Middle Manager
Business Function: Operations/Supply Chain
Industry: Products & Retail
Leadership topic: Becoming a Leader
Dave Mihalic, Superintendent, National Park Service Synopsis:A new National Park Superintendent must establish a presence in a region that is opposed to any government people or influence.
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Subject Area: OperationsPower and PoliticsStrategic Management
Leadership Role:
Business Function: General Management
Industry: Military/Government
Leadership topic: Leading Change
Gerard Baker, Superintendent, National Park Service Synopsis:Superintendent is confronted because he is an American Indian leading at Little Bighorn.
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Subject Area: Strategic ManagementConflict
Leadership Role:
Business Function: General Management
Industry: Military/Government
Leadership topic: Difficult Conversations
Bob Stanton, Superintendent, National Park Service Synopsis:National Park Service Superintendent must break down real and perceived barriers between the local community and his staff to enable better collaboration and a positive presence in the region.
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Subject Area: ConflictGlobalizationStrategic Management
Leadership Role:
Business Function: General Management
Industry: Military/Government
Leadership topic: Diversity
Bob Barbee, Superintendent, National Park Service Synopsis:National Park Service Superintendent must determine whether or not to support a fire team leader who determines it is necessary to jeopardize a pristine part of the park resource in the effort to limit a forest fire’s advance.
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Subject Area: ConflictDecision-MakingPower and PoliticsStrategic Management
Leadership Role:
Business Function: General Management
Industry: Military/Government
Leadership topic: Taking Charge
Maureen Finnerty, Superintendent, National Park Service Synopsis:National Park Service Superintendent must bridge the cultural gap between the local population and the Park's traditional visitors, programs and donors
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Subject Area: GlobalizationPower and PoliticsStrategic Management
Leadership Role:
Business Function: General Management
Industry: Military/Government
Leadership topic: Diversity
Mike Ward, Superintendent, National Park Service Synopsis:Superintendent inherits a building project that lacks Park and Federal support but is critical for local support.
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Subject Area: Strategic ManagementPower and PoliticsConflict
Leadership Role:
Business Function: General Management
Industry: Military/Government
Leadership topic: Leading Change
Maureen Finnerty, Superintendent, National Park Service Synopsis:Superintendent must identify stakeholders and find common ground to accomplish a controversial dam removal project.
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Subject Area: Strategic ManagementPower and PoliticsConflict
Leadership Role:
Business Function: General Management
Industry: Military/Government
Leadership topic: Leading Change
Paul Bud Bucha, Medal of Honor Recipient, U.S. Army Synopsis:Army Captain must confront overwhelming odds and overcome fear, fatigue, and ambiguity.
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Subject Area: Decision-MakingEthicsOperationsPower and Politics
Leadership Role: Middle Manager
Business Function: General Management
Industry: Military/Government
Leadership topic: Taking Charge
Solomon Trujillo, CEO, Telstra Synopsis:American, Latino CEO must overcome cultural bias and political opposition while leading a traditional, government-owned company to be a profitable, privately held company in Australia
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Subject Area: GlobalizationInnovationPower and PoliticsStrategic Management
Leadership Role: Board LevelExecutive (C-Level)
Business Function: General ManagementStrategy
Industry: High Tech
Leadership topic: Vision, Values, and Culture
Laura Chinchilla, President, Costa Rica Synopsis:Costa Rica President must determine how to attract foreign investment in order to build economic prosperity for her country to succeed.
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Paul Bud Bucha, Medal of Honor Recipient, U.S. Army Synopsis:Army leader must overcome his own fears and uncertainty to lead decisively and courageously through overwhelming odds.
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Subject Area: Strategic ManagementPower and PoliticsDecision-MakingEthics
Leadership Role: Middle Manager
Business Function: General ManagementStrategy
Industry: Military/Government
Leadership topic: Taking Charge
Toby Seay, Senior Vice President, Bechtel Synopsis:Senior Vice President gets feedback that one of his direct reports is not performing well, driving him to take action to better understand the issue and to manage a difficult conversation around non-verbal issues.
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Subject Area: OperationsCareer Development
Leadership Role:
Business Function: General Management
Industry: Services
Leadership topic: Developing Leaders
Gayle Hazelwood, Superintendent, National Park Service Synopsis:Leader must turn around an under-performing team after arriving to a new job.
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Subject Area: Decision-MakingHuman Resources
Leadership Role:
Business Function: General ManagementHuman Resources
Industry: Military/Government
Leadership topic: Motivating Teams
Woody Smeck, Superintendent, National Park Service Synopsis:Leader must unite disparate groups and motivate everybody to have a common vision to better accomplish the mission.
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Subject Area: Strategic Management
Leadership Role:
Business Function: General ManagementSales/MarketingStrategy
Industry: Military/GovernmentNon-Profit
Leadership topic: Vision, Values, and Culture
Jim Haynes, Sr. Vice President, Bechtel Corp Synopsis:Senior Vice President must bring together two culturally different teams to perform on a very ambitious project under great pressure.
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Subject Area: Decision-MakingHuman ResourcesMergers & AcquisitionsOperationsStrategic Management
Leadership Role:
Business Function: General ManagementOperations/Supply ChainStrategy
Industry: Services
Leadership topic: Motivating Teams
Webb McKinney, EVP, Hewlett Packard Synopsis:Executive who led the HP Compaq merger discusses what makes people successful in merger integration work.
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Subject Area: Career DevelopmentMergers & AcquisitionsStrategic Management
Leadership Role:
Business Function: General Management
Industry: High Tech
Leadership topic: Leading Change
Larry Melton, Project Executive Director, Bechtel Corporation Synopsis:Project Director addresses how he uses senior manager reviews to increase productivity rather than leave people feeling disengaged and demotivated.
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Subject Area: Strategic Management
Leadership Role: Middle Manager
Business Function: General ManagementR&D/Product Development
Industry: Military/GovernmentServices
Leadership topic: Motivating Teams
Bill Henry, Principal Vice President, Bechtel Corporation Synopsis:Vice President must break down silos and cultural differences to increase team performance and deliver on a highly complex project.
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Subject Area: OperationsPower and Politics
Leadership Role:
Business Function: General ManagementOperations/Supply Chain
Industry: Military/GovernmentServices
Leadership topic: Vision, Values, and Culture
Donn Grimm, Principal Vice President, Bechtel Corporation Synopsis:Vice President must overcome team friction by forcing teams to address their challenges with one another and raise their performance.
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Subject Area: ConflictOperations
Leadership Role:
Business Function: General ManagementOperations/Supply Chain
Industry: Military/GovernmentServices
Leadership topic: Difficult Conversations
Michael Costas, Principal Vice President, Bechtel Corporation Synopsis:Program Director must regain the trust of a client and motivate his team to perform after a serious technical issue and program schedule slip.
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Subject Area: ConflictOperations
Leadership Role: Middle Manager
Business Function: General ManagementOperations/Supply Chain
Industry: Military/GovernmentServices
Leadership topic: Taking Charge
Marla Wright, Program Manager, Bechtel Corporation Synopsis:Manager struggles with a counterpart whose behaviors are jeopardizing the project success.
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Subject Area: OperationsPower and PoliticsConflict
Leadership Role: Middle Manager
Business Function: General ManagementR&D/Product Development
Industry: Military/GovernmentServices
Leadership topic: Difficult Conversations
Bob Krumenaker, Superintendent, National Park Service Synopsis:Superintendent must reconcile historical and cultural differences to work together.
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Subject Area: Strategic ManagementPower and Politics
Leadership Role: Executive (C-Level)
Business Function: General ManagementStrategy
Industry: Military/Government
Leadership topic: Vision, Values, and Culture
David Smith, Superintendent, National Park Service Synopsis:Superintendent must change the culture to drive engagement and results.
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Subject Area: Human ResourcesStrategic ManagementPower and PoliticsConflict
Leadership Role:
Business Function: General Management
Industry: Military/Government
Leadership topic: Vision, Values, and Culture
Michael Creasey, Superintendent, National Park Service Synopsis:Vice Superintendent turns around a team and organization to seek national support.
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Subject Area: Strategic ManagementOperationsPower and PoliticsConflict
Leadership Role: Executive (C-Level)
Business Function: General ManagementStrategy
Industry: Military/Government
Leadership topic: Taking Charge
Sara Newman, Director, Department of Health and Human Services Synopsis:Leader must get buy in for a change in a very traditional national organization.
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Subject Area: Strategic ManagementPower and PoliticsConflict
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: Military/Government
Leadership topic: Leading Change
Frank Dean, Superintendent, National Park Service Synopsis:Superintendent must address fiscal issues that have a ripple effect on his organization.
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Subject Area: Finance/AccountingOperationsDecision-Making
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: Military/Government
Leadership topic: Taking Charge
Prince Kofi Amoabeng, Founder and CEO, UT Synopsis:African founder and CEO must build a culture of trust in his African company, which is new and different for his employees.
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Subject Area: Strategic ManagementInnovationGlobalization
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: Financial
Leadership topic: Vision, Values, and Culture
Prince Kofi Amoabeng, Founder and CEO, UT Synopsis:African CEO must determine how to balance family loyalties with business.
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Subject Area: Power and PoliticsStrategic ManagementWork/Life BalanceDecision-MakingEntrepreneurship
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: Financial
Leadership topic: Taking Charge
Prince Kofi Amoabeng, Founder and CEO, UT Synopsis:African CEO must overcome difficult regulations and limitations imposed by the government for his business.
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Subject Area: OperationsPower and PoliticsDecision-MakingEntrepreneurship
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: Financial
Leadership topic: Innovation
Anne Marie Burgoyne, Managing Director, Social Innovation, Emerson Collective Synopsis:Board Member of Non-Profit must determine how to advise and handle a leader who may be undermining organization's efficiency and success.
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Subject Area: Strategic ManagementPower and PoliticsDecision-Making
Leadership Role: Board Level
Business Function: ConsultingGeneral Management
Industry: Non-Profit
Leadership topic: Difficult Conversations
Anne Marie Burgoyne, Managing Director, Social Innovation, Emerson Collective Synopsis:Board member must determine how to enable a Non-Profit to better function through it's Board of Directors.
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Subject Area: Strategic ManagementOperationsPower and PoliticsDecision-Making
Leadership Role: Board Level
Business Function: General Management
Industry: Non-Profit
Leadership topic: Leading Change
James Buckhouse, Head of Content, Sequoia Synopsis:A leader talks about how every type of business needs to tell stories because the products can't speak for themselves.
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Subject Area: Strategic Management
Leadership Role: Board LevelSenior Manager (VP-level)Executive (C-Level)Middle Manager
Business Function: Strategy
Industry: High Tech
Leadership topic: Storytelling
Christian Roman, Story Artist, Pixar Synopsis:A leader talks about how we use stories to learn about life and how to be successful.
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Mindy Grossman, CEO, HSN Inc. Synopsis:Storytelling and context in business is critical to long term brand success. Storytelling saved HSN and was a critical part of reinventing the business model from selling to inspiring through stories.
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Nancy Duarte, Principal, Duarte, Inc. Synopsis:The job of every leader is to curate the stories in your company. Find stories, find meaning, and amplify that. Sometimes decomission some stories.
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Subject Area: Strategic ManagementCareer Development
Leadership Role:
Business Function: Sales/Marketing
Industry: Products & RetailServices
Leadership topic: Storytelling
Leslie Witt, Associated Partner, Ideo Synopsis:A leader talks about how she uses the power of words to shift the perspective of her audience.
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Subject Area: Strategic Management
Leadership Role: Middle Manager
Business Function: Strategy
Industry: Healthcare
Leadership topic: Storytelling
David Hornik, General Partner, August Capital Synopsis:A leader talks about how using humor with your branding and story can be powerful.
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Subject Area: Strategic Management
Leadership Role: Board LevelSenior Manager (VP-level)Executive (C-Level)Middle Manager
Business Function:
Industry: Products & RetailHigh TechServices
Leadership topic: Storytelling
Amy Brooks, EVP, Team Marketing and Business Operations, National Basketball Association Synopsis:A leader talks about how influential a story can be if it is told to inspire others.
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Leslie Blodgett, Executive Chairman, Bare Escentuals Synopsis:Founder shares her insights about how she uses empathy in storytelling.
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Leslie Blodgett, Executive Chairman, Bare Escentuals Synopsis:Founder discusses how she leverages story in her business Bare Escentuals.
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Leslie Blodgett, Executive Chairman, Bare Escentuals Synopsis:Founder shares insights to how she uses humor effectively with her storytelling.
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Jennifer Aaker, General Atlantic Partners Professor of Marketing, Stanford Graduate School of Business Synopsis:Jennifer Aaker shares the behavioral science behind the power of story.
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Jennifer Aaker, General Atlantic Partners Professor of Marketing, Stanford Graduate School of Business Synopsis:Aaker speaks to the science behind the power of empathy in storytelling.
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Subject Area: Strategic ManagementPower and Politics
Leadership Role: Board LevelSenior Manager (VP-level)Executive (C-Level)Middle Manager
Business Function: Sales/Marketing
Industry: Services
Leadership topic: Storytelling
Jennifer Aaker, General Atlantic Partners Professor of Marketing, Stanford Graduate School of Business Synopsis:Aaker speaks to the power of purpose in storytelling.
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Subject Area: Strategic ManagementPower and Politics
Leadership Role: Board LevelSenior Manager (VP-level)Executive (C-Level)Middle Manager
Business Function: Sales/Marketing
Industry: Services
Leadership topic: Storytelling
Jennifer Aaker, General Atlantic Partners Professor of Marketing, Stanford Graduate School of Business Synopsis:Aaker shares the science behind the power of humor in story.
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Subject Area: Strategic Management
Leadership Role: Board LevelSenior Manager (VP-level)Executive (C-Level)Middle Manager
Business Function: Sales/MarketingStrategy
Industry:
Leadership topic: Storytelling
Christy Turlington, Founder, Every Mother Counts Synopsis:A Nonprofit founder talks about how she uses story to further her organization's mission.
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Subject Area: Strategic Management
Leadership Role: Board LevelSenior Manager (VP-level)Executive (C-Level)Middle Manager
Business Function: Strategy
Industry: Non-Profit
Leadership topic: Storytelling
Greg Poulsen, Senior Vice President and Chief Strategy Officer, Intermountain Healthcare Synopsis:Hospital Executive analyzes patterns around physician delivery of care to innovate within a 22 hospital, 185-clinic integrated health system in order to stay operationally efficient, maintain a high level of patient safety and deliver results.
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Subject Area: Strategic ManagementInnovationOperations
Leadership Role: Senior Manager (VP-level)
Business Function: General Management
Industry: Healthcare
Leadership topic: Innovation
Jason Rosenthal, CEO, Lytro Synopsis:The CEO struggles with how to align his resources to optimize the market and evolving technology.
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Subject Area: Strategic ManagementInnovationDecision-Making
Leadership Role: Executive (C-Level)
Business Function: General ManagementStrategy
Industry: High Tech
Leadership topic: Innovation
Robin Richards Donohoe, Co-Chair, Draper Richards Kaplan Foundation Synopsis:An investor shares insights about how leadership can be influenced by strong relationship building and the satisfaction that comes from a good culture.
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Subject Area: Strategic ManagementWork/Life BalanceCareer DevelopmentEntrepreneurship
Leadership Role: Executive (C-Level)
Business Function: Finance/Accounting
Industry: Financial
Leadership topic: Work-Life Integration
Robin Richards Donohoe, Co-Chair, Draper Richards Kaplan Foundation Synopsis:A woman investor asks critical questions to help guide you towards greater career and life satisfaction.
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Subject Area: Strategic ManagementWork/Life BalanceCareer Development
Leadership Role: Executive (C-Level)
Business Function: Finance/Accounting
Industry: Financial
Leadership topic: Managing Boss and Expectations
Robin Richards Donohoe, Co-Chair, Draper Richards Kaplan Foundation Synopsis:An investor talks about how she did not ask hard questions in the beginning of her career, but talks about how important it is to plot your own destiny early rather than later.
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Subject Area: Strategic ManagementWork/Life BalanceCareer DevelopmentEntrepreneurship
Leadership Role: Executive (C-Level)
Business Function: Finance/Accounting
Industry: Financial
Leadership topic: What I Wish I Knew
Nicole Chang, Senior VP, Consulting Company Synopsis:An Executive struggles with how to build relationships and close deals with partners in Asia who are used to bonding after hours by drinking and going to spas, where she is not welcome.
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Subject Area: Strategic ManagementPower and PoliticsConflictCareer Development
Leadership Role: Senior Manager (VP-level)
Business Function: Consulting
Industry: Services
Leadership topic: Fitting In and Standing Out
Nicole Chang, Senior VP, Consulting Company Synopsis:A busy executive shares some personal decisions she made to involve her children in her professional life and carve out time to be with them in spite of her schedule.
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Subject Area: Strategic ManagementWork/Life Balance
Leadership Role: Senior Manager (VP-level)
Business Function: General Management
Industry: Services
Leadership topic: Work-Life Integration
Van Ton-Quinlivan, Vice Chancellor, Workforce and Economic Development for the California Community Colleges Synopsis:A senior leader talks about how she must be very strategic about maintaining her important relationships.
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Subject Area: Strategic ManagementWork/Life BalanceCareer Development
Leadership Role: Senior Manager (VP-level)
Business Function: General Management
Industry: Services
Leadership topic: Work-Life Integration
Dana Bloom, VP & General Manager of Keep Collective, Stella and Dot Synopsis:A senior executive talks about how she must develop certain behaviors to be more effective and well accepted in a male-dominated industry.
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Miriam Rivera, Vice President/Deputy General Counsel, Google Synopsis:A lawyer must advocate for herself when she is being excluded from the team about to handle a pivotal case for the company.
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Subject Area: Strategic ManagementPower and Politics
Leadership Role: Senior Manager (VP-level)
Business Function: General ManagementStrategy
Industry: High Tech
Leadership topic: Managing Boss and Expectations
Maria Anhalt, Vice President of R&D for Automation Software, HP Synopsis:A senior executive shares the insights she gains from being on a Board.
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Subject Area: Strategic ManagementCareer Development
Leadership Role: Board Level
Business Function:
Industry: Services
Leadership topic: Fitting In and Standing Out
Jack Jacobs, Medal of Honor Recipient and Business Leader, U.S. Army, Financial Companies, and Philanthropic Organizations Synopsis:Leading a small squad in a war zone, Jacobs encounters a surprise attack and must decide how to proceed without guidance, despite having little experience and everything at stake.
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Subject Area: Strategic ManagementConflictDecision-Making
Leadership Role: Middle Manager
Business Function: General Management
Industry: Military/Government
Leadership topic: Taking Charge
Florent "Flo" Groberg, Medal of Honor Recipient and Business Leader, U.S. Army and Fortune 500 Companies Synopsis:As a new officer in the Army Groberg given command of his first combat unit of 24 direct reports, yet doubts himself and must learn how to lead while establishing himself as credible and trustworthy with his new team.
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Subject Area: Strategic ManagementPower and PoliticsCareer Development
Leadership Role: Middle Manager
Business Function: General Management
Industry: Military/Government
Leadership topic: Taking Charge