There are 54 videos in the "Difficult Conversations" collection

Gordon Bethune, Former CEO, Continental Airlines Synopsis:Reflections on turnaround at Continental Airlines.
View Categories
Subject Area: Human ResourcesStrategic Management
Leadership Role: Board Level
Business Function: General Management
Industry: Services
Leadership topic: Taking Charge
Anne Mulcahy, CEO, Xerox Synopsis:Reflections on turnaround at Xerox.
View Categories
Subject Area: Decision-MakingStrategic Management
Leadership Role: Board Level
Business Function: General Management
Industry: High Tech
Leadership topic: Difficult Conversations
Herb Kelleher, Former CEO, Southwest Airlines Synopsis:Reflections on culture at Southwest Airlines.
View Categories
Subject Area: Human ResourcesStrategic Management
Leadership Role: Board Level
Business Function: General Management
Industry: Services
Leadership topic: Vision, Values, and Culture
Jacqueline Novogratz, CEO, Acumen Fund Synopsis:Non-profit manager describes a situation where careful listening was simply not enough.
View Categories
Subject Area: Decision-MakingGlobalization
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: Non-Profit
Leadership topic: Motivating Teams
Marene Allison, Officer, U.S. Army Synopsis:When faced with an emergency, it is critical for the leader to know their people to make the appropriate decisions without time to think.
View Categories
Subject Area: Decision-MakingStrategic Management
Leadership Role:
Business Function: Human Resources
Industry: Military/Government
Leadership topic: Motivating Teams
Tom Friel, Former Chairman and CEO, Heidrick & Struggles Synopsis:It is important to follow your instincts and to act quickly on important decisions.
View Categories
Subject Area: ConflictPower and PoliticsStrategic Management
Leadership Role: Board Level
Business Function: General ManagementHuman Resources
Industry: Services
Leadership topic: Difficult Conversations
Dick Kovacevich, Chairman, Wells Fargo Synopsis:When struggling with new ideas, it is important test them in the market place.
View Categories
Subject Area: Strategic Management
Leadership Role: Board Level
Business Function: General Management
Industry: Financial
Leadership topic: Vision, Values, and Culture
Dick Kovacevich, Chairman, Wells Fargo Synopsis:It is important to not allow personal relationships interfere with professional decisions. A leader must always do the right thing.
View Categories
Subject Area: Decision-MakingHuman Resources
Leadership Role: Board Level
Business Function: General Management
Industry: Financial
Leadership topic: Taking Charge
N.R. Narayana Murthy, CEO, Infosys Synopsis:As a leader it is important to be transparent and consistently open about decisions.
View Categories
Subject Area: Decision-MakingStrategic Management
Leadership Role: Board Level
Business Function: General Management
Industry: High Tech
Leadership topic: Vision, Values, and Culture
Deborah Nelson, SVP Marketing, Hewlett Packard Synopsis:VP discusses the factors affecting change in an organization.
View Categories
Subject Area: ConflictDecision-MakingStrategic Management
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: High Tech
Leadership topic: Leading Change
Deborah Nelson, SVP Marketing, Hewlett Packard Synopsis:Listening is a skill which will determine a team's ability to function at a high level.
View Categories
Subject Area: Decision-MakingStrategic Management
Leadership Role:
Business Function: General ManagementSales/Marketing
Industry: High Tech
Leadership topic: Motivating Teams
Connie Matsui, EVP, Innovation, Biogen Idec Synopsis:Former Chairman of the Girl Scouts and Vice President of Biogen Idec shares three insights that guide her in life.
View Categories
Subject Area: InnovationDecision-MakingCareer Development
Leadership Role:
Business Function: R&D/Product Development
Industry: Healthcare
Leadership topic: Work-Life Integration
Rebecca Halstead, General, U.S. Army Synopsis:General discusses the importance of diversity to strategy and leadership.
View Categories
Subject Area: Human ResourcesStrategic Management
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: Military/Government
Leadership topic: Diversity
Janet Ang, VP, Global Desktop Business Unit, Lenovo Synopsis:Leader working in a multi-cultural environment says trust is the key to communication.
View Categories
Subject Area: GlobalizationHuman ResourcesStrategic Management
Leadership Role:
Business Function: Human Resources
Industry: High Tech
Leadership topic: Diversity
Rebecca Halstead, General, U.S. Army Synopsis:Army General outlines what she thinks is important in a good leader.
View Categories
Subject Area: Career DevelopmentStrategic Management
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: Military/Government
Leadership topic: Motivating Teams
Rebecca Halstead, General, U.S. Army Synopsis:General talks about the importance of after action reports for successful missions and operations.
View Categories
Subject Area: Decision-MakingStrategic Management
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: Military/Government
Leadership topic: Leading Change
Roger Deromedi, CEO, Kraft Synopsis:CEO talks about how his personal style has evolved through time and experience.
View Categories
Subject Area: Career DevelopmentStrategic Management
Leadership Role: Board Level
Business Function: General Management
Industry: Products & Retail
Leadership topic: Taking Charge
Roger Deromedi, CEO, Kraft Synopsis:CEO shares the importance of being transparent and consistent when dealing with people at all levels of the organization.
View Categories
Subject Area: ConflictDecision-MakingEthics
Leadership Role: Board Level
Business Function: General Management
Industry: Products & Retail
Leadership topic: Motivating Teams
Roger Deromedi, CEO, Kraft Synopsis:CEO shares how it is important to maintain perspective in spite of disagreements or minor frustrations.
View Categories
Subject Area: ConflictDecision-Making
Leadership Role: Board Level
Business Function: General Management
Industry: Products & Retail
Leadership topic: Vision, Values, and Culture
Roger Deromedi, CEO, Kraft Synopsis:When developing a vision it is important to be realistic and keep in mind the facts.
View Categories
Subject Area: Strategic Management
Leadership Role: Board Level
Business Function: General Management
Industry: Products & Retail
Leadership topic: Vision, Values, and Culture
Nancy Barry, President, Women's World Banking Synopsis:When leading people, it is important to respect them and be humble in spite of your position.
View Categories
Subject Area: Human ResourcesStrategic Management
Leadership Role: Board Level
Business Function: General Management
Industry: Financial
Leadership topic: Taking Charge
Nancy Barry, President, Women's World Banking Synopsis:When spearheading change in an organization, don't expect everyone to rally around the flag.
View Categories
Subject Area: Strategic ManagementPower and Politics
Leadership Role: Board Level
Business Function: General ManagementHuman Resources
Industry: Financial
Leadership topic: Leading Change
Nancy Barry, President, Women's World Banking Synopsis:Unity in an organization is important and should be prioritized since it will impact the strategy.
View Categories
Subject Area: Decision-MakingPower and PoliticsStrategic Management
Leadership Role: Board Level
Business Function: General Management
Industry: Financial
Leadership topic: Motivating Teams
Geetha Rao, CEO, Silicon Valley Start-up Synopsis:Entrepreneur talks about how having an authoritarian leadership style makes an impact on long term relationships and projects.
View Categories
Subject Area: EntrepreneurshipHuman ResourcesStrategic Management
Leadership Role: Board Level
Business Function: General Management
Industry: High Tech
Leadership topic: Difficult Conversations
Naila Mehrabova, General Director, CrossCaspian Oil and Logistics Synopsis:Executive talks about the importance of sharing success with the team and being humble as the leader.
View Categories
Subject Area: Human ResourcesStrategic Management
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: Products & Retail
Leadership topic: Vision, Values, and Culture
Kent Thiry, CEO, DaVita Synopsis:Charismatic CEO's visibility becomes a liability in the eyes of his team.
View Categories
Subject Area: Decision-MakingPower and Politics
Leadership Role: Board Level
Business Function: General Management
Industry: Healthcare
Leadership topic: Diversity
Paul Bud Bucha, Medal of Honor Recipient, U.S. Army Synopsis:Army leader must overcome his own fears and uncertainty to lead decisively and courageously through overwhelming odds.
View Categories
Subject Area: Strategic ManagementPower and PoliticsDecision-MakingEthics
Leadership Role: Middle Manager
Business Function: General ManagementStrategy
Industry: Military/Government
Leadership topic: Taking Charge
Webb McKinney, EVP, Hewlett Packard Synopsis:Executive who led the HP Compaq merger discusses what makes people successful in merger integration work.
View Categories
Subject Area: Career DevelopmentMergers & AcquisitionsStrategic Management
Leadership Role:
Business Function: General Management
Industry: High Tech
Leadership topic: Leading Change
James Buckhouse, Head of Content, Sequoia Synopsis:A leader talks about how every type of business needs to tell stories because the products can't speak for themselves.
View Categories
Subject Area: Strategic Management
Leadership Role: Board LevelSenior Manager (VP-level)Executive (C-Level)Middle Manager
Business Function: Strategy
Industry: High Tech
Leadership topic: Storytelling
Christian Roman, Story Artist, Pixar Synopsis:A leader talks about how we use stories to learn about life and how to be successful.
View Categories
Mindy Grossman, CEO, HSN Inc. Synopsis:Storytelling and context in business is critical to long term brand success. Storytelling saved HSN and was a critical part of reinventing the business model from selling to inspiring through stories.
View Categories
Nancy Duarte, Principal, Duarte, Inc. Synopsis:The job of every leader is to curate the stories in your company. Find stories, find meaning, and amplify that. Sometimes decomission some stories.
View Categories
Subject Area: Strategic ManagementCareer Development
Leadership Role:
Business Function: Sales/Marketing
Industry: Products & RetailServices
Leadership topic: Storytelling
Leslie Witt, Associated Partner, Ideo Synopsis:A leader talks about how she uses the power of words to shift the perspective of her audience.
View Categories
Subject Area: Strategic Management
Leadership Role: Middle Manager
Business Function: Strategy
Industry: Healthcare
Leadership topic: Storytelling
David Hornik, General Partner, August Capital Synopsis:A leader talks about how using humor with your branding and story can be powerful.
View Categories
Subject Area: Strategic Management
Leadership Role: Board LevelSenior Manager (VP-level)Executive (C-Level)Middle Manager
Business Function:
Industry: Products & RetailHigh TechServices
Leadership topic: Storytelling
Amy Brooks, EVP, Team Marketing and Business Operations, National Basketball Association Synopsis:A leader talks about how influential a story can be if it is told to inspire others.
View Categories
Jennifer Aaker, General Atlantic Partners Professor of Marketing, Stanford Graduate School of Business Synopsis:Jennifer Aaker shares the behavioral science behind the power of story.
View Categories
Jennifer Aaker, General Atlantic Partners Professor of Marketing, Stanford Graduate School of Business Synopsis:Aaker speaks to the science behind the power of empathy in storytelling.
View Categories
Subject Area: Strategic ManagementPower and Politics
Leadership Role: Board LevelSenior Manager (VP-level)Executive (C-Level)Middle Manager
Business Function: Sales/Marketing
Industry: Services
Leadership topic: Storytelling
Jennifer Aaker, General Atlantic Partners Professor of Marketing, Stanford Graduate School of Business Synopsis:Aaker speaks to the power of purpose in storytelling.
View Categories
Subject Area: Strategic ManagementPower and Politics
Leadership Role: Board LevelSenior Manager (VP-level)Executive (C-Level)Middle Manager
Business Function: Sales/Marketing
Industry: Services
Leadership topic: Storytelling
Jennifer Aaker, General Atlantic Partners Professor of Marketing, Stanford Graduate School of Business Synopsis:Aaker shares the science behind the power of humor in story.
View Categories
Subject Area: Strategic Management
Leadership Role: Board LevelSenior Manager (VP-level)Executive (C-Level)Middle Manager
Business Function: Sales/MarketingStrategy
Industry:
Leadership topic: Storytelling
Christy Turlington, Founder, Every Mother Counts Synopsis:A Nonprofit founder talks about how she uses story to further her organization's mission.
View Categories
Subject Area: Strategic Management
Leadership Role: Board LevelSenior Manager (VP-level)Executive (C-Level)Middle Manager
Business Function: Strategy
Industry: Non-Profit
Leadership topic: Storytelling
Robin Richards Donohoe, Co-Chair, Draper Richards Kaplan Foundation Synopsis:An investor shares insights about how leadership can be influenced by strong relationship building and the satisfaction that comes from a good culture.
View Categories
Subject Area: Strategic ManagementWork/Life BalanceCareer DevelopmentEntrepreneurship
Leadership Role: Executive (C-Level)
Business Function: Finance/Accounting
Industry: Financial
Leadership topic: Work-Life Integration
Robin Richards Donohoe, Co-Chair, Draper Richards Kaplan Foundation Synopsis:A woman investor asks critical questions to help guide you towards greater career and life satisfaction.
View Categories
Subject Area: Strategic ManagementWork/Life BalanceCareer Development
Leadership Role: Executive (C-Level)
Business Function: Finance/Accounting
Industry: Financial
Leadership topic: Managing Boss and Expectations
Robin Richards Donohoe, Co-Chair, Draper Richards Kaplan Foundation Synopsis:An investor talks about how she did not ask hard questions in the beginning of her career, but talks about how important it is to plot your own destiny early rather than later.
View Categories
Subject Area: Strategic ManagementWork/Life BalanceCareer DevelopmentEntrepreneurship
Leadership Role: Executive (C-Level)
Business Function: Finance/Accounting
Industry: Financial
Leadership topic: What I Wish I Knew
Nicole Chang, Senior VP, Consulting Company Synopsis:A busy executive shares some personal decisions she made to involve her children in her professional life and carve out time to be with them in spite of her schedule.
View Categories
Subject Area: Strategic ManagementWork/Life Balance
Leadership Role: Senior Manager (VP-level)
Business Function: General Management
Industry: Services
Leadership topic: Work-Life Integration
Van Ton-Quinlivan, Vice Chancellor, Workforce and Economic Development for the California Community Colleges Synopsis:A senior leader talks about how she must be very strategic about maintaining her important relationships.
View Categories
Subject Area: Strategic ManagementWork/Life BalanceCareer Development
Leadership Role: Senior Manager (VP-level)
Business Function: General Management
Industry: Services
Leadership topic: Work-Life Integration
Dana Bloom, VP & General Manager of Keep Collective, Stella and Dot Synopsis:A senior leader talks about how she works to build relationships in ways that matter.
View Categories
Subject Area: Work/Life BalanceDecision-Making
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: Services
Leadership topic: Work-Life Integration
Dana Bloom, VP & General Manager of Keep Collective, Stella and Dot Synopsis:A senior executive talks about how she must develop certain behaviors to be more effective and well accepted in a male-dominated industry.
View Categories
Trae Vassallo, Investor and General Partner, Kleiner Perkins Caufield & Byers Synopsis:A senior executive constantly challenges herself to learn new things with her family.
View Categories
Subject Area: Work/Life BalanceDecision-Making
Leadership Role: Senior Manager (VP-level)
Business Function: Finance/Accounting
Industry: Financial
Leadership topic: Work-Life Integration
Trae Vassallo, Investor and General Partner, Kleiner Perkins Caufield & Byers Synopsis:A senior executive focuses her time on either her work or family and manages her time to limit distractions.
View Categories
Subject Area: Work/Life BalanceDecision-MakingCareer Development
Leadership Role: Senior Manager (VP-level)
Business Function: General Management
Industry: Financial
Leadership topic: Fitting In and Standing Out
Fran Maier, Founder and CEO, Various Ventures Synopsis:Senior leader talks about how she missed opportunities because she did not appreciate her abilities.
View Categories
Subject Area: Power and PoliticsWork/Life BalanceDecision-MakingCareer DevelopmentEntrepreneurship
Leadership Role: Executive (C-Level)
Business Function: Consulting
Industry: High Tech
Leadership topic: What I Wish I Knew
Fran Maier, Founder and CEO, Various Ventures Synopsis:A woman entrepreneur must often prove “she is hungry enough” to be an entrepreneur because she does not fit the stereotype.
View Categories
Subject Area: Decision-MakingEntrepreneurship
Leadership Role: Executive (C-Level)
Business Function:
Industry: Services
Leadership topic: Fitting In and Standing Out
Maria Anhalt, Vice President of R&D for Automation Software, HP Synopsis:A senior executive shares the insights she gains from being on a Board.
View Categories
Subject Area: Strategic ManagementCareer Development
Leadership Role: Board Level
Business Function:
Industry: Services
Leadership topic: Fitting In and Standing Out
Will Swenson, Medal of Honor Recipient and Military Officer, U.S. Army Synopsis:Medal of Honor recipient shares the importance of being immersed with his team to motivate others while balancing emotions tied to fear, anger, risk, and sacrifice.
View Categories
Subject Area: Decision-Making
Leadership Role: Senior Manager (VP-level)
Business Function: General Management
Industry: Military/Government
Leadership topic: Motivating Teams
Will Swenson, Medal of Honor Recipient and Military Officer, U.S. Army Synopsis:Medal of Honor recipient shares how mutual respect, honesty, and curiosity are critical to building trust for establishing partnerships.
View Categories
Subject Area: Power and PoliticsDecision-Making
Leadership Role: Senior Manager (VP-level)
Business Function: Strategy
Industry: Military/Government
Leadership topic: Vision, Values, and Culture