There are 10 videos in the "Sales/Marketing" collection

Jim Roth, Manager, Dell Synopsis:Manager must gain the trust of his call-center team to encourage them to maximize customer satisfaction.
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Subject Area: Operations
Leadership Role: Middle Manager
Business Function: Sales/Marketing
Industry: Products & Retail
Leadership topic: Motivating Teams
Jim Roth, Manager, Dell Synopsis:Manager must devise incentives for a call-center team to boost customer satisfaction.
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Subject Area: Strategic ManagementOperationsHuman Resources
Leadership Role: Middle Manager
Business Function: Sales/Marketing
Industry: Products & Retail
Leadership topic: Motivating Teams
Juan-Carlos Ruck, VP, Sales, Pepsico Synopsis:A young manager must devise a comeback after a disastrous first five months on the job.
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Subject Area: Decision-MakingWork/Life BalanceCareer Development
Leadership Role:
Business Function: Sales/Marketing
Industry: Products & Retail
Leadership topic: Taking Charge
Juan-Carlos Ruck, VP, Sales, Pepsico Synopsis:Manager must reassure his staff after taking an abrupt and unexplained four-week leave.
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Subject Area: Human ResourcesWork/Life BalanceCareer Development
Leadership Role:
Business Function: Sales/Marketing
Industry: Products & Retail
Leadership topic: Difficult Conversations
Chris Tilghman, Director, Inside Track Synopsis:A just-promoted manager struggles to motivate under-performing employees who are different from himself.
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Subject Area: OperationsHuman ResourcesConflictCareer Development
Leadership Role: Middle Manager
Business Function: General ManagementSales/MarketingHuman Resources
Industry: Services
Leadership topic: Becoming a Leader
Alex Jensen, Marketing Executive, BP Synopsis:Manager must lead by example by communicating effectively while managing her team from home.
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Subject Area: OperationsPower and PoliticsDecision-MakingEthicsWork/Life BalanceConflict
Leadership Role:
Business Function: General ManagementSales/MarketingStrategy
Industry: Products & RetailServices
Leadership topic: Managing Boss and Expectations
Woody Smeck, Superintendent, National Park Service Synopsis:Leader must unite disparate groups and motivate everybody to have a common vision to better accomplish the mission.
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Subject Area: Strategic Management
Leadership Role:
Business Function: General ManagementSales/MarketingStrategy
Industry: Military/GovernmentNon-Profit
Leadership topic: Vision, Values, and Culture
Leslie Blodgett, Executive Chairman, Bare Escentuals Synopsis:Founder discusses how she leverages story in her business Bare Escentuals.
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Leslie Blodgett, Executive Chairman, Bare Escentuals Synopsis:Founder shares insights to how she uses humor effectively with her storytelling.
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Leslie Blodgett, Executive Chairman, Bare Escentuals Synopsis:Founder shares her insights about how she uses empathy in storytelling.
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