There are 26 videos in the "Services" collection

Gene Kohn, CEO, KPF Synopsis:CEO receives report that a leading partner in the firm is verbally abusing team members.
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Subject Area: EthicsHuman ResourcesConflict
Leadership Role: Board Level
Business Function: Human Resources
Industry: Services
Leadership topic: Difficult Conversations
Gene Kohn, CEO, KPF Synopsis:CEO learns that his diverse team encounters prejudice while working for an important overseas client.
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Subject Area: EthicsHuman ResourcesConflict
Leadership Role: Board Level
Business Function: General Management
Industry: Services
Leadership topic: Diversity
Carol Daniels, CEO, ATP Synopsis:A publishing company CEO wrestles with how to treat a senior executive responsible for an avoidable business disaster.
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Subject Area: OperationsDecision-Making
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: Services
Leadership topic: Difficult Conversations
Jeff Clarke, CEO, KQED Synopsis:CEO responds to an unexpected budget shortfall with an unusual decision-making approach.
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Subject Area: Strategic ManagementDecision-MakingHuman Resources
Leadership Role: Board Level
Business Function: General Management
Industry: Services
Leadership topic: Difficult Conversations
Bill Kern, CEO, Synopsis:CEO must negotiate a truce between the sales force and support staff.
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Subject Area: Strategic ManagementPower and PoliticsConflict
Leadership Role: Board Level
Business Function: General Management
Industry: Services
Leadership topic: Storytelling
Jeffrey Bewkes, CEO, Time Warner Synopsis:Executive struggles to convey a conglomerate's complex business issues to a diverse board.
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Subject Area: Strategic ManagementPower and Politics
Leadership Role: Board Level
Business Function: General Management
Industry: Services
Leadership topic: Vision, Values, and Culture
Geetha Rao, CEO, Silicon Valley Start-up Synopsis:Company decides to adopt new quality standards and executive must win over a high-profile critic of the change.
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Subject Area: Power and PoliticsInnovation
Leadership Role:
Business Function: R&D/Product Development
Industry: Services
Leadership topic: Innovation
Dave Kaval, CEO, Golden Baseball League Synopsis:Small business owner has to find a way to win over his disgruntled star.
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Subject Area: Power and PoliticsEntrepreneurshipHuman Resources
Leadership Role: Board Level
Business Function: General Management
Industry: Services
Leadership topic: Difficult Conversations
Dave Kaval, CEO, Golden Baseball League Synopsis:Business owner must quickly persuade his unhappy team to put aside their grievance.
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Subject Area: EntrepreneurshipHuman ResourcesConflict
Leadership Role: Board Level
Business Function: General Management
Industry: Services
Leadership topic: Taking Charge
Chris Tilghman, Director, Inside Track Synopsis:A just-promoted manager struggles to motivate under-performing employees who are different from himself.
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Subject Area: OperationsHuman ResourcesConflictCareer Development
Leadership Role: Middle Manager
Business Function: General ManagementSales/MarketingHuman Resources
Industry: Services
Leadership topic: Becoming a Leader
Bob Holden, former General Manager, Rent.com (eBay) Synopsis:A young manager must motivate a team with numerous performance issues in order to achieve lofty growth targets.
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Subject Area: OperationsDecision-Making
Leadership Role: Middle Manager
Business Function: General Management
Industry: Products & RetailServices
Leadership topic: Becoming a Leader
Brian Helmick, Co-founder & President, Algentis Synopsis:A startup manager faces hard choices when he realizes he hired the wrong person for a key position.
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Subject Area: Decision-MakingEntrepreneurshipHuman Resources
Leadership Role: Executive (C-Level)
Business Function: General ManagementHuman Resources
Industry: Services
Leadership topic: Becoming a Leader
Stephen Miles, Vice Chairman, Heidrick & Struggles Synopsis:A leadership advisor scrambles when the CEO of a client firm upends a succession plan.
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Subject Area: Power and PoliticsConflictCareer Development
Leadership Role: Board LevelExecutive (C-Level)
Business Function: Consulting
Industry: Services
Leadership topic: Developing Leaders
Alex Jensen, Marketing Executive, BP Synopsis:Manager must lead by example by communicating effectively while managing her team from home.
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Subject Area: OperationsPower and PoliticsDecision-MakingEthicsWork/Life BalanceConflict
Leadership Role:
Business Function: General ManagementSales/MarketingStrategy
Industry: Products & RetailServices
Leadership topic: Managing Boss and Expectations
Peter Loescher, CEO, Siemens Synopsis:New CEO must build a culture of accountability to change the way business is done after a scandal.
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Subject Area: Strategic ManagementPower and PoliticsDecision-MakingGlobalization
Leadership Role: Executive (C-Level)
Business Function: General ManagementStrategy
Industry: Services
Leadership topic: Leading Change
Peter Loescher, CEO, Siemens Synopsis:CEO is recruited after previous leaders left with scandalous charges and must inspire company to recover it's strong reputation while leading positive reform.
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Subject Area: Strategic ManagementPower and PoliticsEthicsGlobalization
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: Services
Leadership topic: Taking Charge
Toby Seay, Senior Vice President, Bechtel Synopsis:Senior Vice President gets feedback that one of his direct reports is not performing well, driving him to take action to better understand the issue and to manage a difficult conversation around non-verbal issues.
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Subject Area: OperationsCareer Development
Leadership Role:
Business Function: General Management
Industry: Services
Leadership topic: Developing Leaders
Larry Melton, Project Executive Director, Bechtel Corporation Synopsis:Project Director addresses how he uses senior manager reviews to increase productivity rather than leave people feeling disengaged and demotivated.
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Subject Area: Strategic Management
Leadership Role: Middle Manager
Business Function: General ManagementR&D/Product Development
Industry: Military/GovernmentServices
Leadership topic: Motivating Teams
Donn Grimm, Principal Vice President, Bechtel Corporation Synopsis:Vice President must overcome team friction by forcing teams to address their challenges with one another and raise their performance.
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Subject Area: OperationsConflict
Leadership Role:
Business Function: General ManagementOperations/Supply Chain
Industry: Military/GovernmentServices
Leadership topic: Difficult Conversations
Bill Henry, Principal Vice President, Bechtel Corporation Synopsis:Vice President must break down silos and cultural differences to increase team performance and deliver on a highly complex project.
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Subject Area: OperationsPower and Politics
Leadership Role:
Business Function: General ManagementOperations/Supply Chain
Industry: Military/GovernmentServices
Leadership topic: Vision, Values, and Culture
Michael Costas, Principal Vice President, Bechtel Corporation Synopsis:Program Director must regain the trust of a client and motivate his team to perform after a serious technical issue and program schedule slip.
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Subject Area: OperationsConflict
Leadership Role: Middle Manager
Business Function: General ManagementOperations/Supply Chain
Industry: Military/GovernmentServices
Leadership topic: Taking Charge
Marla Wright, Program Manager, Bechtel Corporation Synopsis:Manager struggles with a counterpart whose behaviors are jeopardizing the project success.
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Subject Area: OperationsPower and PoliticsConflict
Leadership Role: Middle Manager
Business Function: General ManagementR&D/Product Development
Industry: Military/GovernmentServices
Leadership topic: Difficult Conversations
Tom Friel, Former Chairman and CEO, Heidrick & Struggles Synopsis:Executive steps into CEO role realizing that there is no planning for his successor.
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Subject Area: Strategic ManagementPower and PoliticsHuman Resources
Leadership Role: Board Level
Business Function: General Management
Industry: Services
Leadership topic: Developing Leaders
Tom Friel, Former Chairman and CEO, Heidrick & Struggles Synopsis:CEO inherits a CFO with fundamentally different values.
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Subject Area: Power and PoliticsConflict
Leadership Role: Board Level
Business Function: General Management
Industry: Services
Leadership topic: Taking Charge
Jim Haynes, Sr. Vice President, Bechtel Corp Synopsis:Senior Vice President must bring together two culturally different teams to perform on a very ambitious project under great pressure.
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Subject Area: Strategic ManagementOperationsDecision-MakingMergers & AcquisitionsHuman Resources
Leadership Role:
Business Function: General ManagementOperations/Supply ChainStrategy
Industry: Services
Leadership topic: Motivating Teams
Nicole Chang, Senior VP, Consulting Company Synopsis:An Executive struggles with how to build relationships and close deals with partners in Asia who are used to bonding after hours by drinking and going to spas, where she is not welcome.
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Subject Area: Strategic ManagementPower and PoliticsConflictCareer Development
Leadership Role: Senior Manager (VP-level)
Business Function: Consulting
Industry: Services
Leadership topic: Fitting In and Standing Out