There are 63 videos in the "Dealing with a Setback" collection
Karen Zaderej, Former VP, Johnson & Johnson
Synopsis:Manager seeks to turn around an under-performing team by investigating a simmering conflict.
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| Subject Area: | Human Resources, Operations, Conflict |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Motivating Teams |
Rebecca Halstead, General, U.S. Army
Synopsis:Army Brigadier General must prepare an unfamiliar group of soldiers for a year-long mission in Iraq.
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| Subject Area: | Human Resources, Operations, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Human Resources |
| Industry: | Military/Government |
| Leadership topic: | Leading Change |
Andrea So, Captain, U.S. Army
Synopsis:Army Captain must improve the performance of a logistics unit whose members are culturally diverse.
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| Subject Area: | Human Resources, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Motivating Teams |
Jim Roth, Manager, Dell
Synopsis:Manager must devise incentives for a call-center team to boost customer satisfaction.
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| Subject Area: | Human Resources, Operations, Strategic Management |
| Leadership Role: | Middle Manager |
| Business Function: | Sales/Marketing |
| Industry: | Products & Retail |
| Leadership topic: | Motivating Teams |
Nabeel Gareeb, CEO, MEMC
Synopsis:New CEO considers a radical management overhaul in response to financial and operational disarray.
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| Subject Area: | Human Resources, Operations, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management, Human Resources |
| Industry: | High Tech |
| Leadership topic: | Leading Change |
Andrea So, Captain, U.S. Army
Synopsis:Army Captain takes over for a leader who has not been effective and overlooks potential wisdom gained from experience.
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| Subject Area: | Operations, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Difficult Conversations |
Jim Roth, Manager, Dell
Synopsis:Manager must gain the trust of his call-center team to encourage them to maximize customer satisfaction.
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| Subject Area: | Operations |
| Leadership Role: | Middle Manager |
| Business Function: | Sales/Marketing |
| Industry: | Products & Retail |
| Leadership topic: | Motivating Teams |
Rebecca Halstead, General, U.S. Army
Synopsis:Army General discusses how she thinks about taking charge and making improvements when taking charge of a unit.
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| Subject Area: | Human Resources, Operations |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Geetha Rao, CEO, Silicon Valley Start-up
Synopsis:Entrepreneur talks about how having an authoritarian leadership style makes an impact on long term relationships and projects.
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| Subject Area: | Entrepreneurship, Human Resources, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Difficult Conversations |
Geetha Rao, CEO, Silicon Valley Start-up
Synopsis:Entrepreneur talks about how she manages risk when making career decisions.
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| Subject Area: | Career Development, Entrepreneurship, Innovation |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Taking Charge |
Beth Silsdorf, Commander, U.S. Navy
Synopsis:Naval Officer makes an unpopular decision and must persuade her team to fall in behind her.
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| Subject Area: | Conflict, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Pradeep Jotwani, SVP, Supplies, Hewlett Packard
Synopsis:Manager must keep operating standards high despite anxiety and uncertainty during a merger.
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| Subject Area: | Operations, Strategic Management |
| Leadership Role: | |
| Business Function: | Operations/Supply Chain |
| Industry: | High Tech |
| Leadership topic: | Mergers and Acquisitions |
Dave Kaval, CEO, Golden Baseball League
Synopsis:Business owner must quickly persuade his unhappy team to put aside their grievance.
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| Subject Area: | Conflict, Entrepreneurship, Human Resources |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Taking Charge |
Dave Kaval, CEO, Golden Baseball League
Synopsis:Small business owner has to find a way to win over his disgruntled star.
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| Subject Area: | Entrepreneurship, Human Resources, Power and Politics |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Difficult Conversations |
Dave Kaval, CEO, Golden Baseball League
Synopsis:Founder must find new types of incentives to make his younger workers do his bidding.
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| Subject Area: | Human Resources, Strategic Management, Entrepreneurship |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Motivating Teams |
Dave Kaval, CEO, Golden Baseball League
Synopsis:Entrepreneur encounters a chorus of naysayers as he tries to get his startup off the ground.
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| Subject Area: | Finance/Accounting, Entrepreneurship, Strategic Management |
| Leadership Role: | Board Level, Executive (C-Level) |
| Business Function: | General Management, R&D/Product Development, Strategy |
| Industry: | Products & Retail |
| Leadership topic: | Leading Change |
Karen Zaderej, Former VP, Johnson & Johnson
Synopsis:Leader finds that her lackluster R&D team lacks the skills they need to perform.
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| Subject Area: | Human Resources, Operations, Strategic Management |
| Leadership Role: | |
| Business Function: | Operations/Supply Chain |
| Industry: | Healthcare |
| Leadership topic: | Developing Leaders |
Chris Tilghman, Director, Inside Track
Synopsis:A just-promoted manager struggles to motivate under-performing employees who are different from himself.
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| Subject Area: | Human Resources, Operations, Conflict, Career Development |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Sales/Marketing, Human Resources |
| Industry: | Services |
| Leadership topic: | Becoming a Leader |
Lisa Dawe, Division VP, DaVita
Synopsis:A management trainee takes over an under-performing clinic with a staff unaccustomed to solving problems.
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| Subject Area: | Operations, Decision-Making |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Becoming a Leader |
Bob Holden, former General Manager, Rent.com (eBay)
Synopsis:A young manager must motivate a team with numerous performance issues in order to achieve lofty growth targets.
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| Subject Area: | Operations, Decision-Making |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Products & Retail, Services |
| Leadership topic: | Becoming a Leader |
Roy Gilbert, Director, User Operations & Policy, Google
Synopsis:The general manager of a fast-growing division confronts the limits of a hands-on style.
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| Subject Area: | Decision-Making, Globalization, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Becoming a Leader |
Mike Folgner, former General Manager, Video, Yahoo
Synopsis:After Yahoo acquires his early-stage startup, an entrepreneur must manage a team resistant to change.
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| Subject Area: | Conflict, Innovation, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | R&D/Product Development |
| Industry: | High Tech |
| Leadership topic: | Becoming a Leader |
Josh Golomb, General Manager, DaVita
Synopsis:Golomb must resolve a strategic dispute with his boss when a division they launched runs into trouble.
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| Subject Area: | Power and Politics, Decision-Making, Entrepreneurship |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Becoming a Leader |
Josh Golomb, General Manager, DaVita
Synopsis:Golomb must overcome a feeling of personal failure when the fast-growing division he co-leads encounters difficulty.
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| Subject Area: | Entrepreneurship, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Becoming a Leader |
Carol Daniels, CEO, ATP
Synopsis:A publishing company CEO wrestles with how to treat a senior executive responsible for an avoidable business disaster.
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| Subject Area: | Operations, Decision-Making |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Difficult Conversations |
Brian Helmick, Co-founder & President, Algentis
Synopsis:A startup manager faces hard choices when he realizes he hired the wrong person for a key position.
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| Subject Area: | Decision-Making, Entrepreneurship, Human Resources |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Human Resources |
| Industry: | Services |
| Leadership topic: | Becoming a Leader |
Roy Vella, Former Director, Merchant Services, PayPal
Synopsis:To sell his vision for a new business venture, a manager must convince two disparate companies to collaborate.
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| Subject Area: | Innovation, Power and Politics, Entrepreneurship |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, R&D/Product Development, Strategy |
| Industry: | High Tech |
| Leadership topic: | Storytelling |
Alex Jensen, Marketing Executive, BP
Synopsis:Manager must lead by example by communicating effectively while managing her team from home.
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| Subject Area: | Operations, Power and Politics, Decision-Making, Ethics, Work/Life Balance, Conflict |
| Leadership Role: | |
| Business Function: | General Management, Sales/Marketing, Strategy |
| Industry: | Products & Retail, Services |
| Leadership topic: | Managing Boss and Expectations |
Alex Jensen, Marketing Executive, BP
Synopsis:Manager must keep her team motivated while leading them remotely.
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| Subject Area: | Entrepreneurship, Power and Politics, Strategic Management, Work/Life Balance |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Motivating Teams |
Marty Evans, Admiral and CEO, U.S Navy, Girl Scouts, and Red Cross
Synopsis:Military Officer must decide whether or not to follow her Commander's orders when she disagrees with his decision.
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| Subject Area: | Conflict, Decision-Making, Ethics, Operations |
| Leadership Role: | |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Nicole Malachowski, Officer, United States Air Force
Synopsis:Female Officer must overcome the lack of confidence in her abilities because she is a woman.
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| Subject Area: | Conflict, Operations, Decision-Making |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Managing Boss and Expectations |
Nicole Malachowski, Officer, United States Air Force
Synopsis:Air Force Officer must determine whether or not to include a pilot who has a great attitude but lacks the necessary expertise for critical missions.
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| Subject Area: | Operations |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Developing Leaders |
Andrew Brandt, Business Manager, Green Bay Packers - NFL
Synopsis:Team Manager must decide how to handle a talented player with a bad attitude without jeopardizing the team culture of the Green Bay Packers.
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| Subject Area: | Conflict, Operations, Decision-Making |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Difficult Conversations |
Rosalind Kainyah, Company President, DeBeers Inc.
Synopsis:Vice President must manage challenging international negotiations while leading and motivating her team of worker bees and self motivators.
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| Subject Area: | Conflict, Decision-Making, Ethics, Human Resources, Operations, Power and Politics, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Operations/Supply Chain, Strategy |
| Industry: | Products & Retail |
| Leadership topic: | Motivating Teams |
Rosalind Kainyah, Company President, DeBeers Inc.
Synopsis:Vice President must manage team member who was denied her executive level job.
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| Subject Area: | Conflict, Decision-Making, Ethics, Human Resources, Operations, Power and Politics, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Human Resources, Operations/Supply Chain |
| Industry: | Products & Retail |
| Leadership topic: | Difficult Conversations |
Dave Almand, Officer, U.S. Air Force
Synopsis:Commander must maintain team's motivation after organization's leader commit suicide, leading to low morale, uncertainty, fear and copy cats.
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| Subject Area: | Operations |
| Leadership Role: | |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Motivating Teams |
Chris Tilghman, Director, Inside Track
Synopsis:Manager struggles with a new boss who has unrealistic expectations and lacks experience in the industry.
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| Subject Area: | Operations |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Products & Retail |
| Leadership topic: | Becoming a Leader |
Dave Mihalic, Superintendent, National Park Service
Synopsis:A new National Park Superintendent must establish a presence in a region that is opposed to any government people or influence.
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| Subject Area: | Operations, Power and Politics, Strategic Management |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Leading Change |
Paul Bud Bucha, Medal of Honor Recipient, U.S. Army
Synopsis:Army Captain must confront overwhelming odds and overcome fear, fatigue, and ambiguity.
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| Subject Area: | Decision-Making, Ethics, Operations, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Toby Seay, Senior Vice President, Bechtel
Synopsis:Senior Vice President gets feedback that one of his direct reports is not performing well, driving him to take action to better understand the issue and to manage a difficult conversation around non-verbal issues.
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| Subject Area: | Operations, Career Development |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Developing Leaders |
Jim Haynes, Sr. Vice President, Bechtel Corp
Synopsis:Senior Vice President must bring together two culturally different teams to perform on a very ambitious project under great pressure.
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| Subject Area: | Decision-Making, Human Resources, Mergers & Acquisitions, Operations, Strategic Management |
| Leadership Role: | |
| Business Function: | General Management, Operations/Supply Chain, Strategy |
| Industry: | Services |
| Leadership topic: | Motivating Teams |
Bill Henry, Principal Vice President, Bechtel Corporation
Synopsis:Vice President must break down silos and cultural differences to increase team performance and deliver on a highly complex project.
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| Subject Area: | Operations, Power and Politics |
| Leadership Role: | |
| Business Function: | General Management, Operations/Supply Chain |
| Industry: | Military/Government, Services |
| Leadership topic: | Vision, Values, and Culture |
Donn Grimm, Principal Vice President, Bechtel Corporation
Synopsis:Vice President must overcome team friction by forcing teams to address their challenges with one another and raise their performance.
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| Subject Area: | Conflict, Operations |
| Leadership Role: | |
| Business Function: | General Management, Operations/Supply Chain |
| Industry: | Military/Government, Services |
| Leadership topic: | Difficult Conversations |
Michael Costas, Principal Vice President, Bechtel Corporation
Synopsis:Program Director must regain the trust of a client and motivate his team to perform after a serious technical issue and program schedule slip.
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| Subject Area: | Conflict, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Operations/Supply Chain |
| Industry: | Military/Government, Services |
| Leadership topic: | Taking Charge |
Marla Wright, Program Manager, Bechtel Corporation
Synopsis:Manager struggles with a counterpart whose behaviors are jeopardizing the project success.
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| Subject Area: | Operations, Power and Politics, Conflict |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, R&D/Product Development |
| Industry: | Military/Government, Services |
| Leadership topic: | Difficult Conversations |
Michael Creasey, Superintendent, National Park Service
Synopsis:Vice Superintendent turns around a team and organization to seek national support.
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| Subject Area: | Strategic Management, Operations, Power and Politics, Conflict |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Strategy |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Frank Dean, Superintendent, National Park Service
Synopsis:Superintendent must address fiscal issues that have a ripple effect on his organization.
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| Subject Area: | Finance/Accounting, Operations, Decision-Making |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Prince Kofi Amoabeng, Founder and CEO, UT
Synopsis:African CEO must determine how to balance family loyalties with business.
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| Subject Area: | Power and Politics, Strategic Management, Work/Life Balance, Decision-Making, Entrepreneurship |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Financial |
| Leadership topic: | Taking Charge |
Prince Kofi Amoabeng, Founder and CEO, UT
Synopsis:African CEO must overcome difficult regulations and limitations imposed by the government for his business.
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| Subject Area: | Operations, Power and Politics, Decision-Making, Entrepreneurship |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Financial |
| Leadership topic: | Innovation |
Anne Marie Burgoyne, Managing Director, Social Innovation, Emerson Collective
Synopsis:Board member must determine how to enable a Non-Profit to better function through it's Board of Directors.
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| Subject Area: | Strategic Management, Operations, Power and Politics, Decision-Making |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Non-Profit |
| Leadership topic: | Leading Change |
Jennifer Aaker, General Atlantic Partners Professor of Marketing, Stanford Graduate School of Business
Synopsis:Jennifer Aaker shares the behavioral science behind the power of story.
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| Subject Area: | Strategic Management, Operations, Power and Politics |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | Sales/Marketing, Strategy |
| Industry: | Products & Retail, Services |
| Leadership topic: | Storytelling |
Greg Poulsen, Senior Vice President and Chief Strategy Officer, Intermountain Healthcare
Synopsis:Hospital Executive analyzes patterns around physician delivery of care to innovate within a 22 hospital, 185-clinic integrated health system in order to stay operationally efficient, maintain a high level of patient safety and deliver results.
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| Subject Area: | Strategic Management, Innovation, Operations |
| Leadership Role: | Senior Manager (VP-level) |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Innovation |
Robin Richards Donohoe, Co-Chair, Draper Richards Kaplan Foundation
Synopsis:An investor shares insights about how leadership can be influenced by strong relationship building and the satisfaction that comes from a good culture.
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| Subject Area: | Strategic Management, Work/Life Balance, Career Development, Entrepreneurship |
| Leadership Role: | Executive (C-Level) |
| Business Function: | Finance/Accounting |
| Industry: | Financial |
| Leadership topic: | Work-Life Integration |
Robin Richards Donohoe, Co-Chair, Draper Richards Kaplan Foundation
Synopsis:An investor talks about how she did not ask hard questions in the beginning of her career, but talks about how important it is to plot your own destiny early rather than later.
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| Subject Area: | Strategic Management, Work/Life Balance, Career Development, Entrepreneurship |
| Leadership Role: | Executive (C-Level) |
| Business Function: | Finance/Accounting |
| Industry: | Financial |
| Leadership topic: | What I Wish I Knew |
Martine Liautaud, Investor and Entrepreneur, Indosuez and Liautaud & Cie
Synopsis:A senior leader talks about how she found entrepreneurship gave her the flexibility she needed to live a balanced life.
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| Subject Area: | Work/Life Balance, Career Development, Entrepreneurship |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Financial, Services |
| Leadership topic: | Work-Life Integration |
Martine Liautaud, Investor and Entrepreneur, Indosuez and Liautaud & Cie
Synopsis:A senior leader talks about how she manages her image in different roles.
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| Subject Area: | Work/Life Balance, Career Development, Entrepreneurship |
| Leadership Role: | Executive (C-Level) |
| Business Function: | Consulting, Finance/Accounting |
| Industry: | Financial |
| Leadership topic: | Work-Life Integration |
Fran Maier, Founder and CEO, Various Ventures
Synopsis:Senior leader talks about how she missed opportunities because she did not appreciate her abilities.
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| Subject Area: | Power and Politics, Work/Life Balance, Decision-Making, Career Development, Entrepreneurship |
| Leadership Role: | Executive (C-Level) |
| Business Function: | Consulting |
| Industry: | High Tech |
| Leadership topic: | What I Wish I Knew |
Fran Maier, Founder and CEO, Various Ventures
Synopsis:Avoid some of the pitfalls of reporting and presenting as a leader.
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| Subject Area: | Power and Politics, Work/Life Balance, Career Development, Entrepreneurship |
| Leadership Role: | Executive (C-Level) |
| Business Function: | Strategy |
| Industry: | Services |
| Leadership topic: | Managing Boss and Expectations |
Fran Maier, Founder and CEO, Various Ventures
Synopsis:A woman entrepreneur must often prove “she is hungry enough” to be an entrepreneur because she does not fit the stereotype.
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| Subject Area: | Decision-Making, Entrepreneurship |
| Leadership Role: | Executive (C-Level) |
| Business Function: | |
| Industry: | Services |
| Leadership topic: | Fitting In and Standing Out |
Fran Maier, Founder and CEO, Various Ventures
Synopsis:A seasoned entrepreneur talks about how she overcomes the biases for entrepreneurs.
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| Subject Area: | Entrepreneurship |
| Leadership Role: | Executive (C-Level) |
| Business Function: | Strategy |
| Industry: | Services |
| Leadership topic: | Fitting In and Standing Out |
Fran Maier, Founder and CEO, Various Ventures
Synopsis:A seasoned entrepreneur discusses how your network will offer some of the best opportunities for business.
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| Subject Area: | Entrepreneurship |
| Leadership Role: | Executive (C-Level) |
| Business Function: | Sales/Marketing |
| Industry: | High Tech |
| Leadership topic: | What I Wish I Knew |
Fran Maier, Founder and CEO, Various Ventures
Synopsis:A senior leader shares the importance of avoiding people who deplete you.
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| Subject Area: | Work/Life Balance, Career Development, Entrepreneurship |
| Leadership Role: | Senior Manager (VP-level) |
| Business Function: | Strategy |
| Industry: | Services |
| Leadership topic: | Work-Life Integration |
Fran Maier, Founder and CEO, Various Ventures
Synopsis:A seasoned entrepreneur talks about how entrepreneurship offers her great flexibility and control in her lifestyle.
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| Subject Area: | Work/Life Balance, Career Development, Entrepreneurship |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Work-Life Integration |