There are 63 videos in the "Dealing with a Setback" collection

Karen Zaderej, Former VP, Johnson & Johnson Synopsis:Manager seeks to turn around an under-performing team by investigating a simmering conflict.
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Subject Area: OperationsHuman ResourcesConflict
Leadership Role:
Business Function: General Management
Industry: Healthcare
Leadership topic: Motivating Teams
Rebecca Halstead, General, U.S. Army Synopsis:Army Brigadier General must prepare an unfamiliar group of soldiers for a year-long mission in Iraq.
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Subject Area: Strategic ManagementOperationsHuman Resources
Leadership Role: Executive (C-Level)
Business Function: General ManagementHuman Resources
Industry: Military/Government
Leadership topic: Leading Change
Andrea So, Captain, U.S. Army Synopsis:Army Captain must improve the performance of a logistics unit whose members are culturally diverse.
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Subject Area: OperationsHuman Resources
Leadership Role: Middle Manager
Business Function: Operations/Supply Chain
Industry: Military/Government
Leadership topic: Motivating Teams
Jim Roth, Manager, Dell Synopsis:Manager must devise incentives for a call-center team to boost customer satisfaction.
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Subject Area: Strategic ManagementOperationsHuman Resources
Leadership Role: Middle Manager
Business Function: Sales/Marketing
Industry: Products & Retail
Leadership topic: Motivating Teams
Nabeel Gareeb, CEO, MEMC Synopsis:New CEO considers a radical management overhaul in response to financial and operational disarray.
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Subject Area: Strategic ManagementOperationsHuman Resources
Leadership Role: Board Level
Business Function: General ManagementHuman Resources
Industry: High Tech
Leadership topic: Leading Change
Andrea So, Captain, U.S. Army Synopsis:Army Captain takes over for a leader who has not been effective and overlooks potential wisdom gained from experience.
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Subject Area: OperationsPower and Politics
Leadership Role: Middle Manager
Business Function: Operations/Supply Chain
Industry: Military/Government
Leadership topic: Difficult Conversations
Jim Roth, Manager, Dell Synopsis:Manager must gain the trust of his call-center team to encourage them to maximize customer satisfaction.
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Subject Area: Operations
Leadership Role: Middle Manager
Business Function: Sales/Marketing
Industry: Products & Retail
Leadership topic: Motivating Teams
Rebecca Halstead, General, U.S. Army Synopsis:Army General discusses how she thinks about taking charge and making improvements when taking charge of a unit.
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Subject Area: OperationsHuman Resources
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: Military/Government
Leadership topic: Taking Charge
Geetha Rao, CEO, Silicon Valley Start-up Synopsis:Entrepreneur talks about how having an authoritarian leadership style makes an impact on long term relationships and projects.
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Subject Area: Strategic ManagementEntrepreneurshipHuman Resources
Leadership Role: Board Level
Business Function: General Management
Industry: High Tech
Leadership topic: Difficult Conversations
Geetha Rao, CEO, Silicon Valley Start-up Synopsis:Entrepreneur talks about how she manages risk when making career decisions.
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Subject Area: EntrepreneurshipInnovationCareer Development
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: Healthcare
Leadership topic: Taking Charge
Beth Silsdorf, Commander, U.S. Navy Synopsis:Naval Officer makes an unpopular decision and must persuade her team to fall in behind her.
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Subject Area: OperationsConflict
Leadership Role: Middle Manager
Business Function: General Management
Industry: Military/Government
Leadership topic: Taking Charge
Pradeep Jotwani, SVP, Supplies, Hewlett Packard Synopsis:Manager must keep operating standards high despite anxiety and uncertainty during a merger.
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Subject Area: Strategic ManagementOperations
Leadership Role:
Business Function: Operations/Supply Chain
Industry: High Tech
Leadership topic: Mergers and Acquisitions
Dave Kaval, CEO, Golden Baseball League Synopsis:Business owner must quickly persuade his unhappy team to put aside their grievance.
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Subject Area: EntrepreneurshipHuman ResourcesConflict
Leadership Role: Board Level
Business Function: General Management
Industry: Services
Leadership topic: Taking Charge
Dave Kaval, CEO, Golden Baseball League Synopsis:Small business owner has to find a way to win over his disgruntled star.
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Subject Area: Power and PoliticsEntrepreneurshipHuman Resources
Leadership Role: Board Level
Business Function: General Management
Industry: Services
Leadership topic: Difficult Conversations
Dave Kaval, CEO, Golden Baseball League Synopsis:Founder must find new types of incentives to make his younger workers do his bidding.
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Subject Area: Strategic ManagementEntrepreneurshipHuman Resources
Leadership Role: Board Level
Business Function: General Management
Industry: Products & Retail
Leadership topic: Motivating Teams
Dave Kaval, CEO, Golden Baseball League Synopsis:Entrepreneur encounters a chorus of naysayers as he tries to get his startup off the ground.
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Karen Zaderej, Former VP, Johnson & Johnson Synopsis:Leader finds that her lackluster R&D team lacks the skills they need to perform.
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Subject Area: Strategic ManagementOperationsHuman Resources
Leadership Role:
Business Function: Operations/Supply Chain
Industry: Healthcare
Leadership topic: Developing Leaders
Chris Tilghman, Director, Inside Track Synopsis:A just-promoted manager struggles to motivate under-performing employees who are different from himself.
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Subject Area: OperationsHuman ResourcesConflictCareer Development
Leadership Role: Middle Manager
Business Function: Human ResourcesSales/MarketingGeneral Management
Industry: Services
Leadership topic: Becoming a Leader
Lisa Dawe, Division VP, DaVita Synopsis:A management trainee takes over an under-performing clinic with a staff unaccustomed to solving problems.
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Subject Area: OperationsDecision-Making
Leadership Role: Middle Manager
Business Function: General Management
Industry: Healthcare
Leadership topic: Becoming a Leader
Bob Holden, former General Manager, Rent.com (eBay) Synopsis:A young manager must motivate a team with numerous performance issues in order to achieve lofty growth targets.
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Subject Area: OperationsDecision-Making
Leadership Role: Middle Manager
Business Function: General Management
Industry: Products & RetailServices
Leadership topic: Becoming a Leader
Roy Gilbert, Director, User Operations & Policy, Google Synopsis:The general manager of a fast-growing division confronts the limits of a hands-on style.
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Subject Area: OperationsDecision-MakingGlobalization
Leadership Role: Middle Manager
Business Function: General Management
Industry: High Tech
Leadership topic: Becoming a Leader
Mike Folgner, former General Manager, Video, Yahoo Synopsis:After Yahoo acquires his early-stage startup, an entrepreneur must manage a team resistant to change.
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Subject Area: OperationsInnovationConflict
Leadership Role: Middle Manager
Business Function: R&D/Product Development
Industry: High Tech
Leadership topic: Becoming a Leader
Josh Golomb, General Manager, DaVita Synopsis:Golomb must resolve a strategic dispute with his boss when a division they launched runs into trouble.
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Subject Area: Power and PoliticsDecision-MakingEntrepreneurship
Leadership Role:
Business Function: General Management
Industry: Healthcare
Leadership topic: Becoming a Leader
Josh Golomb, General Manager, DaVita Synopsis:Golomb must overcome a feeling of personal failure when the fast-growing division he co-leads encounters difficulty.
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Subject Area: OperationsEntrepreneurship
Leadership Role: Middle Manager
Business Function: General Management
Industry: Healthcare
Leadership topic: Becoming a Leader
Carol Daniels, CEO, ATP Synopsis:A publishing company CEO wrestles with how to treat a senior executive responsible for an avoidable business disaster.
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Subject Area: OperationsDecision-Making
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: Services
Leadership topic: Difficult Conversations
Brian Helmick, Co-founder & President, Algentis Synopsis:A startup manager faces hard choices when he realizes he hired the wrong person for a key position.
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Subject Area: Decision-MakingEntrepreneurshipHuman Resources
Leadership Role: Executive (C-Level)
Business Function: General ManagementHuman Resources
Industry: Services
Leadership topic: Becoming a Leader
Roy Vella, Former Director, Merchant Services, PayPal Synopsis:To sell his vision for a new business venture, a manager must convince two disparate companies to collaborate.
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Subject Area: Power and PoliticsEntrepreneurshipInnovation
Leadership Role: Middle Manager
Business Function: General ManagementR&D/Product DevelopmentStrategy
Industry: High Tech
Leadership topic: Storytelling
Alex Jensen, Marketing Executive, BP Synopsis:Manager must lead by example by communicating effectively while managing her team from home.
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Subject Area: OperationsPower and PoliticsDecision-MakingEthicsWork/Life BalanceConflict
Leadership Role:
Business Function: StrategySales/MarketingGeneral Management
Industry: Products & RetailServices
Leadership topic: Managing Boss and Expectations
Alex Jensen, Marketing Executive, BP Synopsis:Manager must keep her team motivated while leading them remotely.
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Subject Area: Strategic ManagementPower and PoliticsEntrepreneurshipWork/Life Balance
Leadership Role:
Business Function: General Management
Industry: Products & Retail
Leadership topic: Motivating Teams
Marty Evans, Admiral and CEO, U.S Navy, Girl Scouts, and Red Cross Synopsis:Military Officer must decide whether or not to follow her Commander's orders when she disagrees with his decision.
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Subject Area: OperationsDecision-MakingEthicsConflict
Leadership Role:
Business Function: Operations/Supply Chain
Industry: Military/Government
Leadership topic: Taking Charge
Nicole Malachowski, Officer, United States Air Force Synopsis:Female Officer must overcome the lack of confidence in her abilities because she is a woman.
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Subject Area: OperationsDecision-MakingConflict
Leadership Role: Middle Manager
Business Function: Operations/Supply Chain
Industry: Military/Government
Leadership topic: Managing Boss and Expectations
Nicole Malachowski, Officer, United States Air Force Synopsis:Air Force Officer must determine whether or not to include a pilot who has a great attitude but lacks the necessary expertise for critical missions.
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Subject Area: Operations
Leadership Role: Middle Manager
Business Function: Operations/Supply Chain
Industry: Military/Government
Leadership topic: Developing Leaders
Andrew Brandt, Business Manager, Green Bay Packers - NFL Synopsis:Team Manager must decide how to handle a talented player with a bad attitude without jeopardizing the team culture of the Green Bay Packers.
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Subject Area: OperationsDecision-MakingConflict
Leadership Role:
Business Function: General Management
Industry: Products & Retail
Leadership topic: Difficult Conversations
Rosalind Kainyah, Company President, DeBeers Inc. Synopsis:Vice President must manage challenging international negotiations while leading and motivating her team of worker bees and self motivators.
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Rosalind Kainyah, Company President, DeBeers Inc. Synopsis:Vice President must manage team member who was denied her executive level job.
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Dave Almand, Officer, U.S. Air Force Synopsis:Commander must maintain team's motivation after organization's leader commit suicide, leading to low morale, uncertainty, fear and copy cats.
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Subject Area: Operations
Leadership Role:
Business Function: Operations/Supply Chain
Industry: Military/Government
Leadership topic: Motivating Teams
Chris Tilghman, Director, Inside Track Synopsis:Manager struggles with a new boss who has unrealistic expectations and lacks experience in the industry.
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Subject Area: Operations
Leadership Role: Middle Manager
Business Function: Operations/Supply Chain
Industry: Products & Retail
Leadership topic: Becoming a Leader
Dave Mihalic, Superintendent, National Park Service Synopsis:A new National Park Superintendent must establish a presence in a region that is opposed to any government people or influence.
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Subject Area: Strategic ManagementOperationsPower and Politics
Leadership Role:
Business Function: General Management
Industry: Military/Government
Leadership topic: Leading Change
Paul Bud Bucha, Medal of Honor Recipient, U.S. Army Synopsis:Army Captain must confront overwhelming odds and overcome fear, fatigue, and ambiguity.
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Subject Area: OperationsPower and PoliticsDecision-MakingEthics
Leadership Role: Middle Manager
Business Function: General Management
Industry: Military/Government
Leadership topic: Taking Charge
Toby Seay, Senior Vice President, Bechtel Synopsis:Senior Vice President gets feedback that one of his direct reports is not performing well, driving him to take action to better understand the issue and to manage a difficult conversation around non-verbal issues.
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Subject Area: OperationsCareer Development
Leadership Role:
Business Function: General Management
Industry: Services
Leadership topic: Developing Leaders
Jim Haynes, Sr. Vice President, Bechtel Corp Synopsis:Senior Vice President must bring together two culturally different teams to perform on a very ambitious project under great pressure.
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Subject Area: Strategic ManagementOperationsDecision-MakingMergers & AcquisitionsHuman Resources
Leadership Role:
Business Function: General ManagementOperations/Supply ChainStrategy
Industry: Services
Leadership topic: Motivating Teams
Bill Henry, Principal Vice President, Bechtel Corporation Synopsis:Vice President must break down silos and cultural differences to increase team performance and deliver on a highly complex project.
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Subject Area: OperationsPower and Politics
Leadership Role:
Business Function: General ManagementOperations/Supply Chain
Industry: Military/GovernmentServices
Leadership topic: Vision, Values, and Culture
Donn Grimm, Principal Vice President, Bechtel Corporation Synopsis:Vice President must overcome team friction by forcing teams to address their challenges with one another and raise their performance.
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Subject Area: OperationsConflict
Leadership Role:
Business Function: General ManagementOperations/Supply Chain
Industry: Military/GovernmentServices
Leadership topic: Difficult Conversations
Michael Costas, Principal Vice President, Bechtel Corporation Synopsis:Program Director must regain the trust of a client and motivate his team to perform after a serious technical issue and program schedule slip.
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Subject Area: OperationsConflict
Leadership Role: Middle Manager
Business Function: General ManagementOperations/Supply Chain
Industry: Military/GovernmentServices
Leadership topic: Taking Charge
Marla Wright, Program Manager, Bechtel Corporation Synopsis:Manager struggles with a counterpart whose behaviors are jeopardizing the project success.
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Subject Area: OperationsPower and PoliticsConflict
Leadership Role: Middle Manager
Business Function: R&D/Product DevelopmentGeneral Management
Industry: Military/GovernmentServices
Leadership topic: Difficult Conversations
Michael Creasey, Superintendent, National Park Service Synopsis:Vice Superintendent turns around a team and organization to seek national support.
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Subject Area: Strategic ManagementOperationsPower and PoliticsConflict
Leadership Role: Executive (C-Level)
Business Function: General ManagementStrategy
Industry: Military/Government
Leadership topic: Taking Charge
Frank Dean, Superintendent, National Park Service Synopsis:Superintendent must address fiscal issues that have a ripple effect on his organization.
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Subject Area: OperationsDecision-MakingFinance/Accounting
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: Military/Government
Leadership topic: Taking Charge
Prince Kofi Amoabeng, Founder and CEO, UT Synopsis:African CEO must determine how to balance family loyalties with business.
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Subject Area: Strategic ManagementPower and PoliticsDecision-MakingEntrepreneurshipWork/Life Balance
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: Financial
Leadership topic: Taking Charge
Prince Kofi Amoabeng, Founder and CEO, UT Synopsis:African CEO must overcome difficult regulations and limitations imposed by the government for his business.
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Subject Area: OperationsPower and PoliticsDecision-MakingEntrepreneurship
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: Financial
Leadership topic: Innovation
Anne Marie Burgoyne, Managing Director, Social Innovation, Emerson Collective Synopsis:Board member must determine how to enable a Non-Profit to better function through it's Board of Directors.
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Subject Area: Strategic ManagementOperationsPower and PoliticsDecision-Making
Leadership Role: Board Level
Business Function: General Management
Industry: Non-Profit
Leadership topic: Leading Change
Jennifer Aaker, General Atlantic Partners Professor of Marketing, Stanford Graduate School of Business Synopsis:Jennifer Aaker shares the behavioral science behind the power of story.
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Greg Poulsen, Senior Vice President and Chief Strategy Officer, Intermountain Healthcare Synopsis:Hospital Executive analyzes patterns around physician delivery of care to innovate within a 22 hospital, 185-clinic integrated health system in order to stay operationally efficient, maintain a high level of patient safety and deliver results.
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Subject Area: Strategic ManagementOperationsInnovation
Leadership Role: Senior Manager (VP-level)
Business Function: General Management
Industry: Healthcare
Leadership topic: Innovation
Robin Richards Donohoe, Co-Chair, Draper Richards Kaplan Foundation Synopsis:An investor shares insights about how leadership can be influenced by strong relationship building and the satisfaction that comes from a good culture.
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Subject Area: Strategic ManagementEntrepreneurshipWork/Life BalanceCareer Development
Leadership Role: Executive (C-Level)
Business Function: Finance/Accounting
Industry: Financial
Leadership topic: Work-Life Integration
Robin Richards Donohoe, Co-Chair, Draper Richards Kaplan Foundation Synopsis:An investor talks about how she did not ask hard questions in the beginning of her career, but talks about how important it is to plot your own destiny early rather than later.
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Subject Area: Strategic ManagementEntrepreneurshipWork/Life BalanceCareer Development
Leadership Role: Executive (C-Level)
Business Function: Finance/Accounting
Industry: Financial
Leadership topic: What I Wish I Knew
Martine Liautaud, Investor and Entrepreneur, Indosuez and Liautaud & Cie Synopsis:A senior leader talks about how she found entrepreneurship gave her the flexibility she needed to live a balanced life.
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Subject Area: EntrepreneurshipWork/Life BalanceCareer Development
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: FinancialServices
Leadership topic: Work-Life Integration
Martine Liautaud, Investor and Entrepreneur, Indosuez and Liautaud & Cie Synopsis:A senior leader talks about how she manages her image in different roles.
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Subject Area: EntrepreneurshipWork/Life BalanceCareer Development
Leadership Role: Executive (C-Level)
Business Function: Finance/AccountingConsulting
Industry: Financial
Leadership topic: Work-Life Integration
Fran Maier, Founder and CEO, Various Ventures Synopsis:Senior leader talks about how she missed opportunities because she did not appreciate her abilities.
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Subject Area: Power and PoliticsDecision-MakingEntrepreneurshipWork/Life BalanceCareer Development
Leadership Role: Executive (C-Level)
Business Function: Consulting
Industry: High Tech
Leadership topic: What I Wish I Knew
Fran Maier, Founder and CEO, Various Ventures Synopsis:Avoid some of the pitfalls of reporting and presenting as a leader.
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Subject Area: Power and PoliticsEntrepreneurshipWork/Life BalanceCareer Development
Leadership Role: Executive (C-Level)
Business Function: Strategy
Industry: Services
Leadership topic: Managing Boss and Expectations
Fran Maier, Founder and CEO, Various Ventures Synopsis:A woman entrepreneur must often prove “she is hungry enough” to be an entrepreneur because she does not fit the stereotype.
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Subject Area: Decision-MakingEntrepreneurship
Leadership Role: Executive (C-Level)
Business Function:
Industry: Services
Leadership topic: Fitting In and Standing Out
Fran Maier, Founder and CEO, Various Ventures Synopsis:A seasoned entrepreneur talks about how she overcomes the biases for entrepreneurs.
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Subject Area: Entrepreneurship
Leadership Role: Executive (C-Level)
Business Function: Strategy
Industry: Services
Leadership topic: Fitting In and Standing Out
Fran Maier, Founder and CEO, Various Ventures Synopsis:A seasoned entrepreneur discusses how your network will offer some of the best opportunities for business.
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Subject Area: Entrepreneurship
Leadership Role: Executive (C-Level)
Business Function: Sales/Marketing
Industry: High Tech
Leadership topic: What I Wish I Knew
Fran Maier, Founder and CEO, Various Ventures Synopsis:A senior leader shares the importance of avoiding people who deplete you.
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Subject Area: EntrepreneurshipWork/Life BalanceCareer Development
Leadership Role: Senior Manager (VP-level)
Business Function: Strategy
Industry: Services
Leadership topic: Work-Life Integration
Fran Maier, Founder and CEO, Various Ventures Synopsis:A seasoned entrepreneur talks about how entrepreneurship offers her great flexibility and control in her lifestyle.
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Subject Area: EntrepreneurshipWork/Life BalanceCareer Development
Leadership Role: Executive (C-Level)
Business Function: General Management
Industry: High Tech
Leadership topic: Work-Life Integration