There are 69 videos in the "Middle Manager" collection
Marty Evans, Admiral and CEO, U.S Navy, Girl Scouts, and Red Cross
Synopsis:CEO must adjust priorities and organizational focus to better align with the mission.
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| Subject Area: | Conflict, Decision-Making, Ethics, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Leading Change |
Andrea So, Captain, U.S. Army
Synopsis:Army Captain must improve the performance of a logistics unit whose members are culturally diverse.
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| Subject Area: | Human Resources, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Motivating Teams |
Marene Allison, Officer, U.S. Army
Synopsis:A woman from the first class of West Point discusses what values guided her when she had no role model.
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| Subject Area: | Career Development |
| Leadership Role: | Middle Manager |
| Business Function: | Human Resources |
| Industry: | Military/Government |
| Leadership topic: | Vision, Values, and Culture |
Marene Allison, Officer, U.S. Army
Synopsis:Female Army officer must address people who call her names while she is leading her unit on a run.
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| Subject Area: | Conflict, Human Resources, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Difficult Conversations |
Andrea So, Captain, U.S. Army
Synopsis:Army Captain takes over for a leader who has not been effective and overlooks potential wisdom gained from experience.
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| Subject Area: | Operations, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Difficult Conversations |
Deanna Won, Officer, Air Force
Synopsis:Officer must determine how to respond when she is no longer invited to empowered to do her job.
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| Subject Area: | Career Development, Conflict, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | Human Resources, R&D/Product Development |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Deanna Won, Officer, Air Force
Synopsis:Leader must determine how to deal with problem employee who is disruptive to group.
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| Subject Area: | Career Development, Human Resources |
| Leadership Role: | Middle Manager |
| Business Function: | Human Resources, Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Developing Leaders |
Gayle Colvin, Colonel, U.S. Air Force
Synopsis:Colonel shares how she is able to motivate people to work hard and do jobs that are risky and dangerous.
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| Subject Area: | Human Resources |
| Leadership Role: | Middle Manager |
| Business Function: | Human Resources |
| Industry: | Military/Government |
| Leadership topic: | Motivating Teams |
Beth Silsdorf, Commander, U.S. Navy
Synopsis:Naval Officer makes an unpopular decision and must persuade her team to fall in behind her.
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| Subject Area: | Conflict, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Jesse Kingg, Retired Commander, U.S. Navy
Synopsis:Commander must decide whether to overrule his staff's recommendation to reward a controversial colleague.
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| Subject Area: | Conflict, Human Resources |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Developing Leaders |
Gayle Colvin, Colonel, U.S. Air Force
Synopsis:Colonel describes what it takes to be a good leader.
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| Subject Area: | Career Development, Human Resources |
| Leadership Role: | Middle Manager |
| Business Function: | Human Resources |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Gayle Colvin, Colonel, U.S. Air Force
Synopsis:Integrity is important for everybody within an organization. It could mean the difference between life and death.
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| Subject Area: | Ethics |
| Leadership Role: | Middle Manager |
| Business Function: | Human Resources |
| Industry: | Military/Government |
| Leadership topic: | Vision, Values, and Culture |
Claire Alexander, VP, Digital Strategy & Operations, Discovery Communications
Synopsis:A bright, young staffer learns the importance of valuing both facts and personal relationships in a high-level meeting.
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| Subject Area: | Career Development, Conflict, Decision-Making, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Strategy |
| Industry: | Products & Retail |
| Leadership topic: | Becoming a Leader |
Josh Golomb, General Manager, DaVita
Synopsis:Golomb must overcome a feeling of personal failure when the fast-growing division he co-leads encounters difficulty.
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| Subject Area: | Entrepreneurship, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Becoming a Leader |
Kate Surman, Administrator, academic medical center
Synopsis:A manager must shift gears when a performance review with a volatile employee takes an emotional turn.
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| Subject Area: | Conflict, Decision-Making, Human Resources |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Human Resources |
| Industry: | Healthcare |
| Leadership topic: | Becoming a Leader |
Marty Evans, Admiral and CEO, U.S Navy, Girl Scouts, and Red Cross
Synopsis:Officer clearly sees a problem in the organizational culture but is not in a position to directly make changes.
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| Subject Area: | Decision-Making, Strategic Management |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Strategy |
| Industry: | Military/Government |
| Leadership topic: | Vision, Values, and Culture |
Nicole Malachowski, Officer, United States Air Force
Synopsis:Female Officer must overcome the lack of confidence in her abilities because she is a woman.
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| Subject Area: | Conflict, Operations, Decision-Making |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Managing Boss and Expectations |
Nicole Malachowski, Officer, United States Air Force
Synopsis:Female pilot is confronted by man who does not want to see her or any women flying fighter aircraft.
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| Subject Area: | Conflict, Decision-Making, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Difficult Conversations |
Nicole Malachowski, Officer, United States Air Force
Synopsis:Air Force Officer must determine whether or not to include a pilot who has a great attitude but lacks the necessary expertise for critical missions.
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| Subject Area: | Operations |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Developing Leaders |
Deanna Won, Officer, Air Force
Synopsis:Officer must determine how to proceed when supervisor makes a decision that would present a clear conflict of interest.
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| Subject Area: | Decision-Making, Ethics, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | R&D/Product Development |
| Industry: | Military/Government |
| Leadership topic: | Making Ethical Decisions |
Chris Tilghman, Director, Inside Track
Synopsis:Manager struggles with a new boss who has unrealistic expectations and lacks experience in the industry.
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| Subject Area: | Operations |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Products & Retail |
| Leadership topic: | Becoming a Leader |
Roy Gilbert, Director, User Operations & Policy, Google
Synopsis:The general manager of a division in India must overcome challenges when he transitions back to the United States.
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| Subject Area: | Globalization |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Becoming a Leader |
Paul Bud Bucha, Medal of Honor Recipient, U.S. Army
Synopsis:Army Captain must confront overwhelming odds and overcome fear, fatigue, and ambiguity.
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| Subject Area: | Decision-Making, Ethics, Operations, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Paul Bud Bucha, Medal of Honor Recipient, U.S. Army
Synopsis:Army Captain must handle a direct report who he had informally promoted, but was later confronted.
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| Subject Area: | Conflict, Power and Politics, Decision-Making, Ethics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Human Resources |
| Industry: | Military/Government |
| Leadership topic: | Difficult Conversations |
Michael Costas, Principal Vice President, Bechtel Corporation
Synopsis:Program Director must regain the trust of a client and motivate his team to perform after a serious technical issue and program schedule slip.
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| Subject Area: | Conflict, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Operations/Supply Chain |
| Industry: | Military/Government, Services |
| Leadership topic: | Taking Charge |
Dena Braeger, Captain, U.S. Army
Synopsis:Army Captain in Iraq deals with a subordinate who challenges her authority based on her gender.
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| Subject Area: | Power and Politics, Conflict |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Jim Roth, Manager, Dell
Synopsis:Manager must devise incentives for a call-center team to boost customer satisfaction.
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| Subject Area: | Human Resources, Operations, Strategic Management |
| Leadership Role: | Middle Manager |
| Business Function: | Sales/Marketing |
| Industry: | Products & Retail |
| Leadership topic: | Motivating Teams |
Dena Braeger, Captain, U.S. Army
Synopsis:Army officer feels a soldier's homosexuality should not interfere with the job, despite the Don't Ask, Don't Tell policy.
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| Subject Area: | Ethics, Human Resources, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Vision, Values, and Culture |
Nicole Blatt, Lieutenant Colonel, U.S. Air Force
Synopsis:An Air Force officer campaigns for the adoption of a new weapon that will protect soldiers in Iraq.
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| Subject Area: | Innovation, Power and Politics, Decision-Making |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Innovation |
Connie Matsui, EVP, Innovation, Biogen Idec
Synopsis:Young manager must respond to a superior who voices negative stereotypes.
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| Subject Area: | Power and Politics, Conflict |
| Leadership Role: | Middle Manager |
| Business Function: | Finance/Accounting |
| Industry: | Financial |
| Leadership topic: | Fitting In and Standing Out |
Doug Williams, Team Leader, Colgate/Palmolive
Synopsis:Manager wants to fire a blue-collar employee with a history of breaking rules but meets unexpected obstacles.
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| Subject Area: | Conflict, Ethics, Human Resources |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Products & Retail |
| Leadership topic: | Making Ethical Decisions |
Charles Carmel, VP, Corporate Development, Cisco Systems
Synopsis:A young business analyst is chosen to manage a group of peers that he formerly competed with.
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| Subject Area: | Career Development, Conflict, Human Resources, Mergers & Acquisitions, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Human Resources |
| Industry: | High Tech |
| Leadership topic: | Becoming a Leader |
Roy Gilbert, Director, User Operations & Policy, Google
Synopsis:The general manager of a fast-growing division confronts the limits of a hands-on style.
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| Subject Area: | Decision-Making, Globalization, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Becoming a Leader |
Mike Folgner, former General Manager, Video, Yahoo
Synopsis:After Yahoo acquires his early-stage startup, an entrepreneur must manage a team resistant to change.
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| Subject Area: | Conflict, Innovation, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | R&D/Product Development |
| Industry: | High Tech |
| Leadership topic: | Becoming a Leader |
Roy Vella, Former Director, Merchant Services, PayPal
Synopsis:To sell his vision for a new business venture, a manager must convince two disparate companies to collaborate.
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| Subject Area: | Innovation, Power and Politics, Entrepreneurship |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, R&D/Product Development, Strategy |
| Industry: | High Tech |
| Leadership topic: | Storytelling |
Chris Tilghman, Director, Inside Track
Synopsis:A just-promoted manager struggles to motivate under-performing employees who are different from himself.
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| Subject Area: | Human Resources, Operations, Conflict, Career Development |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Sales/Marketing, Human Resources |
| Industry: | Services |
| Leadership topic: | Becoming a Leader |
Christiana Shi, President, Nike Inc.
Synopsis:A leader talks about how a good story makes you think, a better story makes you feel, a really great story makes you remember it time and time again.
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| Subject Area: | Career Development |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | Sales/Marketing |
| Industry: | High Tech, Services |
| Leadership topic: | Storytelling |
Jeff Jordan, Investor, Andreessen Horowitz
Synopsis:A leader talks about how story is a way of bringing products and a company to life.
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| Subject Area: | Career Development |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | General Management, Sales/Marketing |
| Industry: | High Tech |
| Leadership topic: | Storytelling |
Leslie Witt, Associated Partner, Ideo
Synopsis:A leader talks about how she uses the power of words to shift the perspective of her audience.
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| Subject Area: | Strategic Management |
| Leadership Role: | Middle Manager |
| Business Function: | Strategy |
| Industry: | Healthcare |
| Leadership topic: | Storytelling |
Paul Bud Bucha, Medal of Honor Recipient, U.S. Army
Synopsis:Army leader must overcome his own fears and uncertainty to lead decisively and courageously through overwhelming odds.
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| Subject Area: | Strategic Management, Power and Politics, Decision-Making, Ethics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Strategy |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
James Buckhouse, Head of Content, Sequoia
Synopsis:A leader talks about how every type of business needs to tell stories because the products can't speak for themselves.
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| Subject Area: | Strategic Management |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | Strategy |
| Industry: | High Tech |
| Leadership topic: | Storytelling |
Jennifer Aaker, General Atlantic Partners Professor of Marketing, Stanford Graduate School of Business
Synopsis:Aaker speaks to the science behind the power of empathy in storytelling.
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| Subject Area: | Strategic Management, Power and Politics |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | Sales/Marketing |
| Industry: | Services |
| Leadership topic: | Storytelling |
Jennifer Aaker, General Atlantic Partners Professor of Marketing, Stanford Graduate School of Business
Synopsis:Jennifer Aaker shares the behavioral science behind the power of story.
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| Subject Area: | Strategic Management, Operations, Power and Politics |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | Sales/Marketing, Strategy |
| Industry: | Products & Retail, Services |
| Leadership topic: | Storytelling |
Christian Roman, Story Artist, Pixar
Synopsis:A leader talks about how we use stories to learn about life and how to be successful.
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| Subject Area: | Strategic Management, Career Development |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | General Management, Sales/Marketing |
| Industry: | Financial, Products & Retail, Healthcare, Military/Government, High Tech, Services, Non-Profit |
| Leadership topic: | Storytelling |
Tory Burch, CEO, Tory Burch LLC
Synopsis:Leaders talks about how a good story should be unique and capture the essence of the product.
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| Subject Area: | Career Development |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | Sales/Marketing |
| Industry: | |
| Leadership topic: | Storytelling |
Jennifer Aaker, General Atlantic Partners Professor of Marketing, Stanford Graduate School of Business
Synopsis:Aaker shares the science behind the power of humor in story.
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| Subject Area: | Strategic Management |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | Sales/Marketing, Strategy |
| Industry: | |
| Leadership topic: | Storytelling |
Christy Turlington, Founder, Every Mother Counts
Synopsis:A Nonprofit founder talks about how she uses story to further her organization's mission.
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| Subject Area: | Strategic Management |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | Strategy |
| Industry: | Non-Profit |
| Leadership topic: | Storytelling |
David Hornik, General Partner, August Capital
Synopsis:A leader talks about how using humor with your branding and story can be powerful.
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| Subject Area: | Strategic Management |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | |
| Industry: | Products & Retail, High Tech, Services |
| Leadership topic: | Storytelling |
Nathan Hubbard, Head of Commerce, Twitter
Synopsis:Nathan Hubbard shares how he relates his personal story as a way to humanize Ticketmaster for consumers to turn around the company.
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| Subject Area: | Career Development |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | General Management, Sales/Marketing |
| Industry: | Products & Retail, High Tech, Services |
| Leadership topic: | Storytelling |
Mindy Grossman, CEO, HSN Inc.
Synopsis:Storytelling and context in business is critical to long term brand success. Storytelling saved HSN and was a critical part of reinventing the business model from selling to inspiring through stories.
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| Subject Area: | Strategic Management |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | Sales/Marketing |
| Industry: | Financial, Products & Retail, High Tech, Services, Non-Profit |
| Leadership topic: | Storytelling |
Leslie Blodgett, Executive Chairman, Bare Escentuals
Synopsis:Founder shares her insights about how she uses empathy in storytelling.
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| Subject Area: | Power and Politics, Strategic Management, Work/Life Balance |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | Sales/Marketing |
| Industry: | Products & Retail |
| Leadership topic: | Storytelling |
Jennifer Aaker, General Atlantic Partners Professor of Marketing, Stanford Graduate School of Business
Synopsis:Aaker speaks to the power of purpose in storytelling.
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| Subject Area: | Strategic Management, Power and Politics |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | Sales/Marketing |
| Industry: | Services |
| Leadership topic: | Storytelling |
Larry Melton, Project Executive Director, Bechtel Corporation
Synopsis:Project Director addresses how he uses senior manager reviews to increase productivity rather than leave people feeling disengaged and demotivated.
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| Subject Area: | Strategic Management |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, R&D/Product Development |
| Industry: | Military/Government, Services |
| Leadership topic: | Motivating Teams |
Jody Greenstone Miller, Founder and CEO, Business Talent Group
Synopsis:Build an online and offline presence to help you communicate your qualification as a credible and compelling candidate for opportunities.
( Alumni Only )
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| Subject Area: | Career Development |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | |
| Leadership topic: | Navigating Career Transitions |
Tom Friel, Former Chairman and CEO, Heidrick & Struggles
Synopsis:Tom Friel shares the most effective strategies to build and maintain a professional network that will support your career advancement.
( Alumni Only )
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| Subject Area: | Career Development |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | |
| Leadership topic: | Navigating Career Transitions |
Tom Friel, Former Chairman and CEO, Heidrick & Struggles
Synopsis:Tom Friel shares key insights about how to manage your career and network to facilitate a move into senior executive roles. In particular, he explains how to engage with executive recruiters in a meaningful and productive way that will support your long-term career aspirations.
( Alumni Only )
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| Subject Area: | Career Development |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | |
| Leadership topic: | Navigating Career Transitions |
Jody Greenstone Miller, Founder and CEO, Business Talent Group
Synopsis:When seeking a career pivot, consider your transferable skills and imagine how they can be applied in a new environment along with your knowledge of a particular industry.
( Alumni Only )
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| Subject Area: | Career Development |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | |
| Leadership topic: | Navigating Career Transitions |
Jody Greenstone Miller, Founder and CEO, Business Talent Group
Synopsis:Jody Greenstone Miller discusses the foundation of any career pivot—matching your career objectives with your life cycle, which today’s employment environment allows you to do like never before.
( Alumni Only )
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| Subject Area: | Career Development |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | |
| Leadership topic: | Navigating Career Transitions |
Jody Greenstone Miller, Founder and CEO, Business Talent Group
Synopsis:When pivoting, it is important to be realistic, patient and nimble. Be prepared to step back in order to achieve your final goal.
( Alumni Only )
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| Subject Area: | Career Development |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | |
| Leadership topic: | Navigating Career Transitions |
Jody Greenstone Miller, Founder and CEO, Business Talent Group
Synopsis:Conduct an inventory of your professional skills to determine where you may have gaps and then build your knowledge base through project work, pro bono work, or internships.
( Alumni Only )
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| Subject Area: | Career Development |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | |
| Leadership topic: | Navigating Career Transitions |
Tom Friel, Former Chairman and CEO, Heidrick & Struggles
Synopsis:Tom Friel discusses the startup career track, including how to decide if it's right for you and what kinds of roles are worth the risk.
( Alumni Only )
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| Subject Area: | Career Development |
| Leadership Role: | Middle Manager |
| Business Function: | |
| Industry: | |
| Leadership topic: | Navigating Career Transitions |
Fran Maier, Founder and CEO, Various Ventures
Synopsis:What happens to people who drop out of the work force?
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| Subject Area: | Work/Life Balance, Career Development |
| Leadership Role: | Middle Manager |
| Business Function: | Strategy |
| Industry: | Services |
| Leadership topic: | Work-Life Integration |
Lisa Dawe, Division VP, DaVita
Synopsis:A management trainee takes over an under-performing clinic with a staff unaccustomed to solving problems.
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| Subject Area: | Operations, Decision-Making |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Becoming a Leader |
Bob Holden, former General Manager, Rent.com (eBay)
Synopsis:A young manager must motivate a team with numerous performance issues in order to achieve lofty growth targets.
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| Subject Area: | Operations, Decision-Making |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Products & Retail, Services |
| Leadership topic: | Becoming a Leader |
Amy Brooks, EVP, Team Marketing and Business Operations, National Basketball Association
Synopsis:A leader talks about how influential a story can be if it is told to inspire others.
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| Subject Area: | Strategic Management, Work/Life Balance, Career Development |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | General Management, Sales/Marketing, Strategy |
| Industry: | Services |
| Leadership topic: | Storytelling |
Jim Roth, Manager, Dell
Synopsis:Manager must gain the trust of his call-center team to encourage them to maximize customer satisfaction.
View Categories
| Subject Area: | Operations |
| Leadership Role: | Middle Manager |
| Business Function: | Sales/Marketing |
| Industry: | Products & Retail |
| Leadership topic: | Motivating Teams |
Dena Braeger, Captain, U.S. Army
Synopsis:Army officer considers whether or not an outstanding soldier who fails a drug test should pay the consequences.
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| Subject Area: | Power and Politics, Conflict, Ethics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Making Ethical Decisions |
Marla Wright, Program Manager, Bechtel Corporation
Synopsis:Manager struggles with a counterpart whose behaviors are jeopardizing the project success.
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| Subject Area: | Operations, Power and Politics, Conflict |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, R&D/Product Development |
| Industry: | Military/Government, Services |
| Leadership topic: | Difficult Conversations |
Carol Fishman Cohen, Cofounder, iRelaunch
Synopsis:When returning to the workforce after a break, consider the stories of others as a source of advice, perspective and guidance (panel discussion).
( Alumni Only )
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| Subject Area: | Career Development |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | |
| Leadership topic: | Navigating Career Transitions |