There are 116 videos in the "Overcoming Team Differences" collection
Bill Campbell, Chairman, Intuit
Synopsis:CEO contends with a manager whose loyalty wavers.
View Categories
| Subject Area: | Strategic Management, Power and Politics, Conflict |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Taking Charge |
Brian NeSmith, CEO, Blue Coat
Synopsis:CEO squares off with an employee who has critical skills but cannot work with others.
View Categories
| Subject Area: | Human Resources, Conflict, Decision-Making |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Difficult Conversations |
John Abbott, CEO, Yoga Journal
Synopsis:New CEO must address conflict with existing managers.
View Categories
| Subject Area: | Conflict, Decision-Making, Human Resources |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Taking Charge |
Elie Antoun, CEO,
Synopsis:CEO is challenged by company founders who question his authority.
View Categories
| Subject Area: | Conflict, Decision-Making, Power and Politics |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Taking Charge |
Gene Kohn, CEO, KPF
Synopsis:CEO receives report that a leading partner in the firm is verbally abusing team members.
View Categories
| Subject Area: | Human Resources, Conflict, Ethics |
| Leadership Role: | Board Level |
| Business Function: | Human Resources |
| Industry: | Services |
| Leadership topic: | Difficult Conversations |
Elie Antoun, CEO,
Synopsis:Founder tests new CEO's authority by trying to fire critical employee without just cause.
View Categories
| Subject Area: | Conflict, Decision-Making, Human Resources |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Vision, Values, and Culture |
Karen Zaderej, Former VP, Johnson & Johnson
Synopsis:Manager seeks to turn around an under-performing team by investigating a simmering conflict.
View Categories
| Subject Area: | Human Resources, Operations, Conflict |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Motivating Teams |
Kent Thiry, CEO, DaVita
Synopsis:CEO confronts a brilliant new manager who is not fitting in.
View Categories
| Subject Area: | Human Resources, Conflict, Decision-Making |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Difficult Conversations |
Danny Shader, CEO, Good Technology
Synopsis:To slash costs, a CEO tells his workforce he is cutting salaries across the board.
View Categories
| Subject Area: | Conflict, Human Resources, Power and Politics |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Motivating Teams |
Jacqueline Novogratz, CEO, Acumen Fund
Synopsis:CEO considers the risks of maintaining high ethical standards in a corrupt business environment.
View Categories
| Subject Area: | Conflict, Ethics, Power and Politics |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Non-Profit |
| Leadership topic: | Making Ethical Decisions |
Shawn Wang, CFO, Baidu
Synopsis:CFO of publicly-traded Chinese firm must contend with an employee who is taking bribes, a common practice in China.
View Categories
| Subject Area: | Power and Politics, Conflict, Ethics |
| Leadership Role: | Executive (C-Level) |
| Business Function: | Finance/Accounting |
| Industry: | High Tech |
| Leadership topic: | Making Ethical Decisions |
Maria Eitel, President, Nike Foundation
Synopsis:Executive anticipates reaction to a program proposal that seems to confirm female stereotypes.
View Categories
| Subject Area: | Power and Politics, Conflict, Ethics |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Non-Profit |
| Leadership topic: | Managing Boss and Expectations |
Nancy Barry, President, Women's World Banking
Synopsis:President must include a heavy-hitter in a conference despite his negativity and pomposity.
View Categories
| Subject Area: | Conflict, Power and Politics |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Financial |
| Leadership topic: | Vision, Values, and Culture |
Rebecca Halstead, General, U.S. Army
Synopsis:Army Brigadier General must prepare an unfamiliar group of soldiers for a year-long mission in Iraq.
View Categories
| Subject Area: | Human Resources, Operations, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Human Resources |
| Industry: | Military/Government |
| Leadership topic: | Leading Change |
Andrea So, Captain, U.S. Army
Synopsis:Army Captain must improve the performance of a logistics unit whose members are culturally diverse.
View Categories
| Subject Area: | Human Resources, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Motivating Teams |
Jim Roth, Manager, Dell
Synopsis:Manager must devise incentives for a call-center team to boost customer satisfaction.
View Categories
| Subject Area: | Human Resources, Operations, Strategic Management |
| Leadership Role: | Middle Manager |
| Business Function: | Sales/Marketing |
| Industry: | Products & Retail |
| Leadership topic: | Motivating Teams |
N.R. Narayana Murthy, CEO, Infosys
Synopsis:CEO balks when an Indian government official demands a bribe or a higher price for land he wishes to buy.
View Categories
| Subject Area: | Conflict, Ethics, Power and Politics |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Making Ethical Decisions |
N.R. Narayana Murthy, CEO, Infosys
Synopsis:To preserve the values of the company, the CEO must confront people who have different personal morals.
View Categories
| Subject Area: | Conflict, Ethics, Human Resources |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Vision, Values, and Culture |
Nabeel Gareeb, CEO, MEMC
Synopsis:New CEO considers a radical management overhaul in response to financial and operational disarray.
View Categories
| Subject Area: | Human Resources, Operations, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management, Human Resources |
| Industry: | High Tech |
| Leadership topic: | Leading Change |
Geetha Rao, CEO, Silicon Valley Start-up
Synopsis:CEO of a small company takes on a large company that unfairly cancels its contract.
View Categories
| Subject Area: | Conflict, Ethics, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | Strategy |
| Industry: | Healthcare |
| Leadership topic: | Making Ethical Decisions |
Dena Braeger, Captain, U.S. Army
Synopsis:Army officer considers whether or not an outstanding soldier who fails a drug test should pay the consequences.
View Categories
| Subject Area: | Power and Politics, Conflict, Ethics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Making Ethical Decisions |
Marene Allison, Officer, U.S. Army
Synopsis:Female Army officer must address people who call her names while she is leading her unit on a run.
View Categories
| Subject Area: | Conflict, Human Resources, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Difficult Conversations |
Andrea So, Captain, U.S. Army
Synopsis:Army Captain takes over for a leader who has not been effective and overlooks potential wisdom gained from experience.
View Categories
| Subject Area: | Operations, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Difficult Conversations |
Bill Kern, CEO,
Synopsis:CEO must negotiate a truce between the sales force and support staff.
View Categories
| Subject Area: | Strategic Management, Power and Politics, Conflict |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Storytelling |
Karen Zaderej, Former VP, Johnson & Johnson
Synopsis:Manager finds employee is having personal problems that are affecting her productivity at work.
View Categories
| Subject Area: | Conflict, Human Resources |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Motivating Teams |
Jim Roth, Manager, Dell
Synopsis:Manager must gain the trust of his call-center team to encourage them to maximize customer satisfaction.
View Categories
| Subject Area: | Operations |
| Leadership Role: | Middle Manager |
| Business Function: | Sales/Marketing |
| Industry: | Products & Retail |
| Leadership topic: | Motivating Teams |
Dena Braeger, Captain, U.S. Army
Synopsis:Army Captain in Iraq deals with a subordinate who challenges her authority based on her gender.
View Categories
| Subject Area: | Power and Politics, Conflict |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Tom Friel, Former Chairman and CEO, Heidrick & Struggles
Synopsis:CEO inherits a CFO with fundamentally different values.
View Categories
| Subject Area: | Conflict, Power and Politics |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Taking Charge |
Tom Friel, Former Chairman and CEO, Heidrick & Struggles
Synopsis:It is important to follow your instincts and to act quickly on important decisions.
View Categories
| Subject Area: | Conflict, Power and Politics, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management, Human Resources |
| Industry: | Services |
| Leadership topic: | Difficult Conversations |
Deborah Nelson, SVP Marketing, Hewlett Packard
Synopsis:VP discusses the factors affecting change in an organization.
View Categories
| Subject Area: | Conflict, Decision-Making, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Leading Change |
Michael Osofsky, CIO and Co-Founder, Silicon Valley Start-Up
Synopsis:How much personal information should be shared with board members?
View Categories
| Subject Area: | Conflict, Ethics, Power and Politics |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Difficult Conversations |
Brian Lillie, VP, VeriSign
Synopsis:Facing tight deadlines and a difficult project, a manager must challenge an overbearing boss who is hampering progress.
View Categories
| Subject Area: | Strategic Management, Power and Politics, Conflict |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Difficult Conversations |
Sara Jobin, Conductor, San Francisco Opera
Synopsis:Time-worn stereotypes complicate one woman's ascent to an orchestral podium.
View Categories
| Subject Area: | Conflict, Career Development |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Non-Profit |
| Leadership topic: | Fitting In and Standing Out |
Michael Osofsky, CIO and Co-Founder, Silicon Valley Start-Up
Synopsis:Questions about personal diversity are important to avoid rumors.
View Categories
| Subject Area: | Conflict, Ethics, Work/Life Balance |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Diversity |
Allison Hickey, General, U.S. Air Force
Synopsis:Female pilot is asked repeatedly to prove she can handle a maneuver traditionally performed by men.
View Categories
| Subject Area: | Power and Politics, Conflict |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Managing Boss and Expectations |
Michael Osofsky, CIO and Co-Founder, Silicon Valley Start-Up
Synopsis:Co-founder of software start-up agonizes over whether and how to tell his colleagues that he's gay.
View Categories
| Subject Area: | Conflict, Ethics, Work/Life Balance |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Diversity |
Sudha Murty, Chairperson, Infosys Foundation
Synopsis:Leader of philanthropic foundation was the first female to attend an all-male engineering university in India four decades ago.
View Categories
| Subject Area: | Human Resources, Conflict, Career Development |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Non-Profit |
| Leadership topic: | Fitting In and Standing Out |
Gene Kohn, CEO, KPF
Synopsis:CEO learns that his diverse team encounters prejudice while working for an important overseas client.
View Categories
| Subject Area: | Human Resources, Conflict, Ethics |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Diversity |
Jacqueline Novogratz, CEO, Acumen Fund
Synopsis:CEO must publicly establish credibility with an audience of skeptical foreign men.
View Categories
| Subject Area: | Conflict, Globalization, Power and Politics |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Non-Profit |
| Leadership topic: | Diversity |
Rebecca Halstead, General, U.S. Army
Synopsis:Army General discusses how she thinks about taking charge and making improvements when taking charge of a unit.
View Categories
| Subject Area: | Human Resources, Operations |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Roger Deromedi, CEO, Kraft
Synopsis:CEO shares the importance of being transparent and consistent when dealing with people at all levels of the organization.
View Categories
| Subject Area: | Conflict, Decision-Making, Ethics |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Motivating Teams |
Roger Deromedi, CEO, Kraft
Synopsis:CEO shares how it is important to maintain perspective in spite of disagreements or minor frustrations.
View Categories
| Subject Area: | Conflict, Decision-Making |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Vision, Values, and Culture |
Janet Ang, VP, Global Desktop Business Unit, Lenovo
Synopsis:Manager must digest the impact of a merger on herself before turning to the task of helping others accept it.
View Categories
| Subject Area: | Career Development, Conflict, Mergers & Acquisitions |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Mergers and Acquisitions |
Naila Mehrabova, General Director, CrossCaspian Oil and Logistics
Synopsis:Young female executive must gain the trust of the Board.
View Categories
| Subject Area: | Conflict, Power and Politics |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Taking Charge |
Beth Silsdorf, Commander, U.S. Navy
Synopsis:Naval Officer makes an unpopular decision and must persuade her team to fall in behind her.
View Categories
| Subject Area: | Conflict, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Doug Williams, Team Leader, Colgate/Palmolive
Synopsis:Manager wants to fire a blue-collar employee with a history of breaking rules but meets unexpected obstacles.
View Categories
| Subject Area: | Conflict, Ethics, Human Resources |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Products & Retail |
| Leadership topic: | Making Ethical Decisions |
Pradeep Jotwani, SVP, Supplies, Hewlett Packard
Synopsis:Manager must keep operating standards high despite anxiety and uncertainty during a merger.
View Categories
| Subject Area: | Operations, Strategic Management |
| Leadership Role: | |
| Business Function: | Operations/Supply Chain |
| Industry: | High Tech |
| Leadership topic: | Mergers and Acquisitions |
Leslye Louie, SVP, Hewlett Packard
Synopsis:Manager must keep her team focused during grueling six-month merger integration process.
View Categories
| Subject Area: | Conflict, Human Resources, Mergers & Acquisitions |
| Leadership Role: | |
| Business Function: | Strategy |
| Industry: | High Tech |
| Leadership topic: | Motivating Teams |
Leslye Louie, SVP, Hewlett Packard
Synopsis:Petite manager must assert herself against domineering rival during a merger.
View Categories
| Subject Area: | Power and Politics, Conflict, Mergers & Acquisitions |
| Leadership Role: | |
| Business Function: | Strategy |
| Industry: | High Tech |
| Leadership topic: | Managing Boss and Expectations |
Leslye Louie, SVP, Hewlett Packard
Synopsis:Manager must decide when to fight, or give in, during merger implementation talks.
View Categories
| Subject Area: | Conflict, Mergers & Acquisitions, Strategic Management |
| Leadership Role: | |
| Business Function: | Strategy |
| Industry: | High Tech |
| Leadership topic: | Vision, Values, and Culture |
Leslye Louie, SVP, Hewlett Packard
Synopsis:Merger manager learns that she is negotiating over choices that her superiors have already secretly made.
View Categories
| Subject Area: | Conflict, Mergers & Acquisitions, Power and Politics |
| Leadership Role: | |
| Business Function: | Strategy |
| Industry: | High Tech |
| Leadership topic: | Making Ethical Decisions |
Connie Matsui, EVP, Innovation, Biogen Idec
Synopsis:Young manager must respond to a superior who voices negative stereotypes.
View Categories
| Subject Area: | Power and Politics, Conflict |
| Leadership Role: | Middle Manager |
| Business Function: | Finance/Accounting |
| Industry: | Financial |
| Leadership topic: | Fitting In and Standing Out |
Dave Kaval, CEO, Golden Baseball League
Synopsis:Business owner must quickly persuade his unhappy team to put aside their grievance.
View Categories
| Subject Area: | Conflict, Entrepreneurship, Human Resources |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Taking Charge |
Sara Jobin, Conductor, San Francisco Opera
Synopsis:Conductor faces psychological hurdles when orchestra members resist her command.
View Categories
| Subject Area: | Conflict, Power and Politics |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Non-Profit |
| Leadership topic: | Taking Charge |
Karen Zaderej, Former VP, Johnson & Johnson
Synopsis:Leader finds that her lackluster R&D team lacks the skills they need to perform.
View Categories
| Subject Area: | Human Resources, Operations, Strategic Management |
| Leadership Role: | |
| Business Function: | Operations/Supply Chain |
| Industry: | Healthcare |
| Leadership topic: | Developing Leaders |
Jesse Kingg, Retired Commander, U.S. Navy
Synopsis:Commander must decide whether to overrule his staff's recommendation to reward a controversial colleague.
View Categories
| Subject Area: | Conflict, Human Resources |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Developing Leaders |
Brian NeSmith, CEO, Blue Coat
Synopsis:CEO questions an under-performing manager who blames sleeplessness caused by a young child at home.
View Categories
| Subject Area: | Human Resources, Strategic Management, Conflict |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Developing Leaders |
N.R. Narayana Murthy, CEO, Infosys
Synopsis:To endure as a company and a leader, it is important to make ethical decisions.
View Categories
| Subject Area: | Conflict, Ethics |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Difficult Conversations |
Gayle Colvin, Colonel, U.S. Air Force
Synopsis:An Air Force Academy leader must help cadets overcome gender and racial biases.
View Categories
| Subject Area: | Conflict, Ethics, Human Resources |
| Leadership Role: | |
| Business Function: | General Management, Human Resources |
| Industry: | Military/Government |
| Leadership topic: | Diversity |
Claire Alexander, VP, Digital Strategy & Operations, Discovery Communications
Synopsis:A bright, young staffer learns the importance of valuing both facts and personal relationships in a high-level meeting.
View Categories
| Subject Area: | Career Development, Conflict, Decision-Making, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Strategy |
| Industry: | Products & Retail |
| Leadership topic: | Becoming a Leader |
Chris Tilghman, Director, Inside Track
Synopsis:A just-promoted manager struggles to motivate under-performing employees who are different from himself.
View Categories
| Subject Area: | Human Resources, Operations, Conflict, Career Development |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Sales/Marketing, Human Resources |
| Industry: | Services |
| Leadership topic: | Becoming a Leader |
Charles Carmel, VP, Corporate Development, Cisco Systems
Synopsis:A young business analyst is chosen to manage a group of peers that he formerly competed with.
View Categories
| Subject Area: | Career Development, Conflict, Human Resources, Mergers & Acquisitions, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Human Resources |
| Industry: | High Tech |
| Leadership topic: | Becoming a Leader |
Lisa Dawe, Division VP, DaVita
Synopsis:A management trainee takes over an under-performing clinic with a staff unaccustomed to solving problems.
View Categories
| Subject Area: | Operations, Decision-Making |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Becoming a Leader |
Bob Holden, former General Manager, Rent.com (eBay)
Synopsis:A young manager must motivate a team with numerous performance issues in order to achieve lofty growth targets.
View Categories
| Subject Area: | Operations, Decision-Making |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Products & Retail, Services |
| Leadership topic: | Becoming a Leader |
Roy Gilbert, Director, User Operations & Policy, Google
Synopsis:The general manager of a fast-growing division confronts the limits of a hands-on style.
View Categories
| Subject Area: | Decision-Making, Globalization, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Becoming a Leader |
Mike Folgner, former General Manager, Video, Yahoo
Synopsis:After Yahoo acquires his early-stage startup, an entrepreneur must manage a team resistant to change.
View Categories
| Subject Area: | Conflict, Innovation, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | R&D/Product Development |
| Industry: | High Tech |
| Leadership topic: | Becoming a Leader |
Dave Lyons, Former Director of Engineering, Tesla Motors
Synopsis:An engineering manager feels he needs to choose between a high-stakes project deadline and good peer relationships.
View Categories
| Subject Area: | Innovation, Power and Politics, Conflict |
| Leadership Role: | |
| Business Function: | R&D/Product Development |
| Industry: | Products & Retail, High Tech |
| Leadership topic: | Becoming a Leader |
Lisa Dawe, Division VP, DaVita
Synopsis:A junior manager wrestles with how to react to negative feedback received during a senior management meeting.
View Categories
| Subject Area: | Power and Politics, Conflict, Career Development |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Becoming a Leader |
Josh Golomb, General Manager, DaVita
Synopsis:Golomb must overcome a feeling of personal failure when the fast-growing division he co-leads encounters difficulty.
View Categories
| Subject Area: | Entrepreneurship, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Becoming a Leader |
Carol Daniels, CEO, ATP
Synopsis:A publishing company CEO wrestles with how to treat a senior executive responsible for an avoidable business disaster.
View Categories
| Subject Area: | Operations, Decision-Making |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Difficult Conversations |
Pete Thigpen, Former President, Levi Strauss USA
Synopsis:Should an executive confirm or deny an inquiry about an imminent plant closure when the plant manager calls?
View Categories
| Subject Area: | Human Resources, Conflict, Ethics |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Making Ethical Decisions |
Kate Surman, Administrator, academic medical center
Synopsis:A manager must shift gears when a performance review with a volatile employee takes an emotional turn.
View Categories
| Subject Area: | Conflict, Decision-Making, Human Resources |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Human Resources |
| Industry: | Healthcare |
| Leadership topic: | Becoming a Leader |
Stephen Miles, Vice Chairman, Heidrick & Struggles
Synopsis:A leadership advisor scrambles when the CEO of a client firm upends a succession plan.
View Categories
| Subject Area: | Career Development, Conflict, Power and Politics |
| Leadership Role: | Board Level, Executive (C-Level) |
| Business Function: | Consulting |
| Industry: | Services |
| Leadership topic: | Developing Leaders |
Alex Jensen, Marketing Executive, BP
Synopsis:Manager must lead by example by communicating effectively while managing her team from home.
View Categories
| Subject Area: | Operations, Power and Politics, Decision-Making, Ethics, Work/Life Balance, Conflict |
| Leadership Role: | |
| Business Function: | General Management, Sales/Marketing, Strategy |
| Industry: | Products & Retail, Services |
| Leadership topic: | Managing Boss and Expectations |
Marty Evans, Admiral and CEO, U.S Navy, Girl Scouts, and Red Cross
Synopsis:CEO must adjust priorities and organizational focus to better align with the mission.
View Categories
| Subject Area: | Conflict, Decision-Making, Ethics, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Leading Change |
Marty Evans, Admiral and CEO, U.S Navy, Girl Scouts, and Red Cross
Synopsis:Naval Officer struggles with whether or not to enforce the military policy that does not align with her personal values.
View Categories
| Subject Area: | Career Development, Conflict, Decision-Making, Ethics, Power and Politics |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Making Ethical Decisions |
Marty Evans, Admiral and CEO, U.S Navy, Girl Scouts, and Red Cross
Synopsis:Military Officer must understand the cultural dynamics and then drive change for a positive impact from diversity.
View Categories
| Subject Area: | Conflict, Decision-Making, Power and Politics, Strategic Management |
| Leadership Role: | |
| Business Function: | Strategy |
| Industry: | Military/Government |
| Leadership topic: | Diversity |
Marty Evans, Admiral and CEO, U.S Navy, Girl Scouts, and Red Cross
Synopsis:Military Officer must decide whether or not to follow her Commander's orders when she disagrees with his decision.
View Categories
| Subject Area: | Conflict, Decision-Making, Ethics, Operations |
| Leadership Role: | |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Nicole Malachowski, Officer, United States Air Force
Synopsis:Female pilot is confronted by man who does not want to see her or any women flying fighter aircraft.
View Categories
| Subject Area: | Conflict, Decision-Making, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Difficult Conversations |
Nicole Malachowski, Officer, United States Air Force
Synopsis:Female Officer must overcome the lack of confidence in her abilities because she is a woman.
View Categories
| Subject Area: | Conflict, Operations, Decision-Making |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Managing Boss and Expectations |
Nicole Malachowski, Officer, United States Air Force
Synopsis:Air Force Officer must determine whether or not to include a pilot who has a great attitude but lacks the necessary expertise for critical missions.
View Categories
| Subject Area: | Operations |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Developing Leaders |
Andrew Brandt, Business Manager, Green Bay Packers - NFL
Synopsis:Team Manager must decide how to handle a talented player with a bad attitude without jeopardizing the team culture of the Green Bay Packers.
View Categories
| Subject Area: | Conflict, Operations, Decision-Making |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Difficult Conversations |
Brian NeSmith, CEO, Blue Coat
Synopsis:CEO must determine how to proceed when he disagrees with the advise of his Board.
View Categories
| Subject Area: | Conflict, Decision-Making, Power and Politics, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Taking Charge |
Deanna Won, Officer, Air Force
Synopsis:Officer must determine how to respond when she is no longer invited to empowered to do her job.
View Categories
| Subject Area: | Career Development, Conflict, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | Human Resources, R&D/Product Development |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Rosalind Kainyah, Company President, DeBeers Inc.
Synopsis:Vice President must manage challenging international negotiations while leading and motivating her team of worker bees and self motivators.
View Categories
| Subject Area: | Conflict, Decision-Making, Ethics, Human Resources, Operations, Power and Politics, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Operations/Supply Chain, Strategy |
| Industry: | Products & Retail |
| Leadership topic: | Motivating Teams |
Rosalind Kainyah, Company President, DeBeers Inc.
Synopsis:Vice President must manage team member who was denied her executive level job.
View Categories
| Subject Area: | Conflict, Decision-Making, Ethics, Human Resources, Operations, Power and Politics, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Human Resources, Operations/Supply Chain |
| Industry: | Products & Retail |
| Leadership topic: | Difficult Conversations |
Dave Almand, Officer, U.S. Air Force
Synopsis:Commander must maintain team's motivation after organization's leader commit suicide, leading to low morale, uncertainty, fear and copy cats.
View Categories
| Subject Area: | Operations |
| Leadership Role: | |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Motivating Teams |
Chris Tilghman, Director, Inside Track
Synopsis:Manager struggles with a new boss who has unrealistic expectations and lacks experience in the industry.
View Categories
| Subject Area: | Operations |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Products & Retail |
| Leadership topic: | Becoming a Leader |
Dave Mihalic, Superintendent, National Park Service
Synopsis:A new National Park Superintendent must establish a presence in a region that is opposed to any government people or influence.
View Categories
| Subject Area: | Operations, Power and Politics, Strategic Management |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Leading Change |
Gerard Baker, Superintendent, National Park Service
Synopsis:Superintendent is confronted because he is an American Indian leading at Little Bighorn.
View Categories
| Subject Area: | Strategic Management, Conflict |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Difficult Conversations |
Bob Stanton, Superintendent, National Park Service
Synopsis:National Park Service Superintendent must break down real and perceived barriers between the local community and his staff to enable better collaboration and a positive presence in the region.
View Categories
| Subject Area: | Conflict, Globalization, Strategic Management |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Diversity |
Bob Barbee, Superintendent, National Park Service
Synopsis:National Park Service Superintendent must determine whether or not to support a fire team leader who determines it is necessary to jeopardize a pristine part of the park resource in the effort to limit a forest fire’s advance.
View Categories
| Subject Area: | Conflict, Decision-Making, Power and Politics, Strategic Management |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Mike Ward, Superintendent, National Park Service
Synopsis:Superintendent inherits a building project that lacks Park and Federal support but is critical for local support.
View Categories
| Subject Area: | Strategic Management, Power and Politics, Conflict |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Leading Change |
Maureen Finnerty, Superintendent, National Park Service
Synopsis:Superintendent must identify stakeholders and find common ground to accomplish a controversial dam removal project.
View Categories
| Subject Area: | Strategic Management, Power and Politics, Conflict |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Leading Change |
John Reynolds, Regional Director of Northwest Region, National Park Service
Synopsis:Regional Director must negotiate with Native American Tribe to resolve age long conflict.
View Categories
| Subject Area: | Conflict, Power and Politics |
| Leadership Role: | Executive (C-Level) |
| Business Function: | Strategy |
| Industry: | Military/Government |
| Leadership topic: | Difficult Conversations |
Paul Bud Bucha, Medal of Honor Recipient, U.S. Army
Synopsis:Army Captain must handle a direct report who he had informally promoted, but was later confronted.
View Categories
| Subject Area: | Conflict, Power and Politics, Decision-Making, Ethics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Human Resources |
| Industry: | Military/Government |
| Leadership topic: | Difficult Conversations |
Paul Bud Bucha, Medal of Honor Recipient, U.S. Army
Synopsis:Army Captain must confront overwhelming odds and overcome fear, fatigue, and ambiguity.
View Categories
| Subject Area: | Decision-Making, Ethics, Operations, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Toby Seay, Senior Vice President, Bechtel
Synopsis:Senior Vice President gets feedback that one of his direct reports is not performing well, driving him to take action to better understand the issue and to manage a difficult conversation around non-verbal issues.
View Categories
| Subject Area: | Operations, Career Development |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Developing Leaders |
Jim Haynes, Sr. Vice President, Bechtel Corp
Synopsis:Senior Vice President must bring together two culturally different teams to perform on a very ambitious project under great pressure.
View Categories
| Subject Area: | Decision-Making, Human Resources, Mergers & Acquisitions, Operations, Strategic Management |
| Leadership Role: | |
| Business Function: | General Management, Operations/Supply Chain, Strategy |
| Industry: | Services |
| Leadership topic: | Motivating Teams |
Bill Henry, Principal Vice President, Bechtel Corporation
Synopsis:Vice President must break down silos and cultural differences to increase team performance and deliver on a highly complex project.
View Categories
| Subject Area: | Operations, Power and Politics |
| Leadership Role: | |
| Business Function: | General Management, Operations/Supply Chain |
| Industry: | Military/Government, Services |
| Leadership topic: | Vision, Values, and Culture |
Donn Grimm, Principal Vice President, Bechtel Corporation
Synopsis:Vice President must overcome team friction by forcing teams to address their challenges with one another and raise their performance.
View Categories
| Subject Area: | Conflict, Operations |
| Leadership Role: | |
| Business Function: | General Management, Operations/Supply Chain |
| Industry: | Military/Government, Services |
| Leadership topic: | Difficult Conversations |
Michael Costas, Principal Vice President, Bechtel Corporation
Synopsis:Program Director must regain the trust of a client and motivate his team to perform after a serious technical issue and program schedule slip.
View Categories
| Subject Area: | Conflict, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Operations/Supply Chain |
| Industry: | Military/Government, Services |
| Leadership topic: | Taking Charge |
Marla Wright, Program Manager, Bechtel Corporation
Synopsis:Manager struggles with a counterpart whose behaviors are jeopardizing the project success.
View Categories
| Subject Area: | Operations, Power and Politics, Conflict |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, R&D/Product Development |
| Industry: | Military/Government, Services |
| Leadership topic: | Difficult Conversations |
David Smith, Superintendent, National Park Service
Synopsis:Superintendent must change the culture to drive engagement and results.
View Categories
| Subject Area: | Human Resources, Strategic Management, Power and Politics, Conflict |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Vision, Values, and Culture |
Michael Creasey, Superintendent, National Park Service
Synopsis:Vice Superintendent turns around a team and organization to seek national support.
View Categories
| Subject Area: | Strategic Management, Operations, Power and Politics, Conflict |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Strategy |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Sara Newman, Director, Department of Health and Human Services
Synopsis:Leader must get buy in for a change in a very traditional national organization.
View Categories
| Subject Area: | Strategic Management, Power and Politics, Conflict |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Leading Change |
Frank Dean, Superintendent, National Park Service
Synopsis:Superintendent must address fiscal issues that have a ripple effect on his organization.
View Categories
| Subject Area: | Finance/Accounting, Operations, Decision-Making |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Frank Dean, Superintendent, National Park Service
Synopsis:Superintendent must voice discord with local officials about participation in high profile event.
View Categories
| Subject Area: | Conflict, Power and Politics, Decision-Making |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Strategy |
| Industry: | Military/Government |
| Leadership topic: | Difficult Conversations |
Prince Kofi Amoabeng, Founder and CEO, UT
Synopsis:African CEO must overcome difficult regulations and limitations imposed by the government for his business.
View Categories
| Subject Area: | Operations, Power and Politics, Decision-Making, Entrepreneurship |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Financial |
| Leadership topic: | Innovation |
Anne Marie Burgoyne, Managing Director, Social Innovation, Emerson Collective
Synopsis:Board member must determine how to enable a Non-Profit to better function through it's Board of Directors.
View Categories
| Subject Area: | Strategic Management, Operations, Power and Politics, Decision-Making |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Non-Profit |
| Leadership topic: | Leading Change |
Jennifer Aaker, General Atlantic Partners Professor of Marketing, Stanford Graduate School of Business
Synopsis:Jennifer Aaker shares the behavioral science behind the power of story.
View Categories
| Subject Area: | Strategic Management, Operations, Power and Politics |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | Sales/Marketing, Strategy |
| Industry: | Products & Retail, Services |
| Leadership topic: | Storytelling |
Greg Poulsen, Senior Vice President and Chief Strategy Officer, Intermountain Healthcare
Synopsis:Hospital Executive analyzes patterns around physician delivery of care to innovate within a 22 hospital, 185-clinic integrated health system in order to stay operationally efficient, maintain a high level of patient safety and deliver results.
View Categories
| Subject Area: | Strategic Management, Innovation, Operations |
| Leadership Role: | Senior Manager (VP-level) |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Innovation |
Nicole Chang, Senior VP, Consulting Company
Synopsis:An Executive struggles with how to build relationships and close deals with partners in Asia who are used to bonding after hours by drinking and going to spas, where she is not welcome.
View Categories
| Subject Area: | Strategic Management, Power and Politics, Conflict, Career Development |
| Leadership Role: | Senior Manager (VP-level) |
| Business Function: | Consulting |
| Industry: | Services |
| Leadership topic: | Fitting In and Standing Out |
Florent "Flo" Groberg, Medal of Honor Recipient and Business Leader, U.S. Army and Fortune 500 Companies
Synopsis:As a new leader in a corporate job, Groberg must manage up and assuage frustrations with his manager by establishing communications and building a relationship to work together regardless.
View Categories
| Subject Area: | Power and Politics, Conflict, Career Development |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Difficult Conversations |
Jack Jacobs, Medal of Honor Recipient and Business Leader, U.S. Army, Financial Companies, and Philanthropic Organizations
Synopsis:Leading a small squad in a war zone, Jacobs encounters a surprise attack and must decide how to proceed without guidance, despite having little experience and everything at stake.
View Categories
| Subject Area: | Strategic Management, Conflict, Decision-Making |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Jack Jacobs, Medal of Honor Recipient and Business Leader, U.S. Army, Financial Companies, and Philanthropic Organizations
Synopsis:Taking on a new leadership position, an Army Officer must decide whether or not to replace a well-respected, senior leader who comes to work drunk.
View Categories
| Subject Area: | Conflict, Decision-Making, Ethics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Making Ethical Decisions |