There are 105 videos in the "Raising the Bar" collection
Brian NeSmith, CEO, Blue Coat
Synopsis:CEO squares off with an employee who has critical skills but cannot work with others.
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| Subject Area: | Human Resources, Conflict, Decision-Making |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Difficult Conversations |
John Abbott, CEO, Yoga Journal
Synopsis:New CEO must address conflict with existing managers.
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| Subject Area: | Conflict, Decision-Making, Human Resources |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Taking Charge |
Gordon Bethune, Former CEO, Continental Airlines
Synopsis:Reflections on turnaround at Continental Airlines.
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| Subject Area: | Human Resources, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Taking Charge |
Herb Kelleher, Former CEO, Southwest Airlines
Synopsis:Reflections on culture at Southwest Airlines.
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| Subject Area: | Human Resources, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Vision, Values, and Culture |
Gene Kohn, CEO, KPF
Synopsis:CEO receives report that a leading partner in the firm is verbally abusing team members.
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| Subject Area: | Human Resources, Conflict, Ethics |
| Leadership Role: | Board Level |
| Business Function: | Human Resources |
| Industry: | Services |
| Leadership topic: | Difficult Conversations |
Elie Antoun, CEO,
Synopsis:Founder tests new CEO's authority by trying to fire critical employee without just cause.
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| Subject Area: | Conflict, Decision-Making, Human Resources |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Vision, Values, and Culture |
Karen Zaderej, Former VP, Johnson & Johnson
Synopsis:Manager seeks to turn around an under-performing team by investigating a simmering conflict.
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| Subject Area: | Human Resources, Operations, Conflict |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Motivating Teams |
Brian NeSmith, CEO, Blue Coat
Synopsis:CEO faces manager whose current performance is hindered by survivor guilt from past rounds of layoffs.
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| Subject Area: | Human Resources, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Motivating Teams |
Jeff Clarke, CEO, KQED
Synopsis:CEO responds to an unexpected budget shortfall with an unusual decision-making approach.
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| Subject Area: | Decision-Making, Human Resources, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Difficult Conversations |
Brian Lillie, VP, VeriSign
Synopsis:VP inherits an unqualified team for a strategically important project.
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| Subject Area: | Human Resources, Strategic Management |
| Leadership Role: | |
| Business Function: | Operations/Supply Chain |
| Industry: | High Tech |
| Leadership topic: | Taking Charge |
Kent Thiry, CEO, DaVita
Synopsis:CEO confronts a brilliant new manager who is not fitting in.
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| Subject Area: | Human Resources, Conflict, Decision-Making |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Difficult Conversations |
Danny Shader, CEO, Good Technology
Synopsis:To slash costs, a CEO tells his workforce he is cutting salaries across the board.
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| Subject Area: | Conflict, Human Resources, Power and Politics |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Motivating Teams |
Maria Eitel, President, Nike Foundation
Synopsis:White House Media Affairs Director must address the arrogance of an intern in responding to the public.
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| Subject Area: | Human Resources, Power and Politics |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Non-Profit |
| Leadership topic: | Difficult Conversations |
Rebecca Halstead, General, U.S. Army
Synopsis:Army General discusses how to keep morale high during a year-long combat mission in Iraq.
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| Subject Area: | Human Resources, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Motivating Teams |
Rebecca Halstead, General, U.S. Army
Synopsis:Army Brigadier General must prepare an unfamiliar group of soldiers for a year-long mission in Iraq.
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| Subject Area: | Human Resources, Operations, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Human Resources |
| Industry: | Military/Government |
| Leadership topic: | Leading Change |
Andrea So, Captain, U.S. Army
Synopsis:Army Captain must improve the performance of a logistics unit whose members are culturally diverse.
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| Subject Area: | Human Resources, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Motivating Teams |
Jim Roth, Manager, Dell
Synopsis:Manager must devise incentives for a call-center team to boost customer satisfaction.
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| Subject Area: | Human Resources, Operations, Strategic Management |
| Leadership Role: | Middle Manager |
| Business Function: | Sales/Marketing |
| Industry: | Products & Retail |
| Leadership topic: | Motivating Teams |
Dena Braeger, Captain, U.S. Army
Synopsis:Army officer feels a soldier's homosexuality should not interfere with the job, despite the Don't Ask, Don't Tell policy.
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| Subject Area: | Ethics, Human Resources, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Vision, Values, and Culture |
N.R. Narayana Murthy, CEO, Infosys
Synopsis:To preserve the values of the company, the CEO must confront people who have different personal morals.
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| Subject Area: | Conflict, Ethics, Human Resources |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Vision, Values, and Culture |
Nabeel Gareeb, CEO, MEMC
Synopsis:New CEO considers a radical management overhaul in response to financial and operational disarray.
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| Subject Area: | Human Resources, Operations, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management, Human Resources |
| Industry: | High Tech |
| Leadership topic: | Leading Change |
Marene Allison, Officer, U.S. Army
Synopsis:Female Army officer must address people who call her names while she is leading her unit on a run.
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| Subject Area: | Conflict, Human Resources, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Difficult Conversations |
Andrea So, Captain, U.S. Army
Synopsis:Army Captain takes over for a leader who has not been effective and overlooks potential wisdom gained from experience.
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| Subject Area: | Operations, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Difficult Conversations |
Karen Zaderej, Former VP, Johnson & Johnson
Synopsis:Manager finds employee is having personal problems that are affecting her productivity at work.
View Categories
| Subject Area: | Conflict, Human Resources |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Motivating Teams |
Jim Roth, Manager, Dell
Synopsis:Manager must gain the trust of his call-center team to encourage them to maximize customer satisfaction.
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| Subject Area: | Operations |
| Leadership Role: | Middle Manager |
| Business Function: | Sales/Marketing |
| Industry: | Products & Retail |
| Leadership topic: | Motivating Teams |
Tom Friel, Former Chairman and CEO, Heidrick & Struggles
Synopsis:CEO of executive search firm gives insights into what he and others look for when choosing a CEO.
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| Subject Area: | Career Development, Human Resources |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Vision, Values, and Culture |
Dick Kovacevich, Chairman, Wells Fargo
Synopsis:It is important to always communicate and focus on building a common culture as a company grows through acquisitions.
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| Subject Area: | Human Resources, Mergers & Acquisitions |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Financial |
| Leadership topic: | Vision, Values, and Culture |
Dick Kovacevich, Chairman, Wells Fargo
Synopsis:It is important to not allow personal relationships interfere with professional decisions. A leader must always do the right thing.
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| Subject Area: | Decision-Making, Human Resources |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Financial |
| Leadership topic: | Taking Charge |
Dick Kovacevich, Chairman, Wells Fargo
Synopsis:It is important to retain good people even when faced with pressure to downsize.
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| Subject Area: | Career Development, Human Resources |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Financial |
| Leadership topic: | Leading Change |
Deborah Nelson, SVP Marketing, Hewlett Packard
Synopsis:Senior manager discusses several key considerations for effective talent management.
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| Subject Area: | Career Development, Human Resources |
| Leadership Role: | |
| Business Function: | Human Resources, Sales/Marketing |
| Industry: | High Tech |
| Leadership topic: | Leading Change |
N.R. Narayana Murthy, CEO, Infosys
Synopsis:CEO of Indian software giant attempts to persuade workers to embrace universal values.
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| Subject Area: | Ethics, Globalization, Human Resources |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Diversity |
Sudha Murty, Chairperson, Infosys Foundation
Synopsis:Leader of philanthropic foundation was the first female to attend an all-male engineering university in India four decades ago.
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| Subject Area: | Human Resources, Conflict, Career Development |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Non-Profit |
| Leadership topic: | Fitting In and Standing Out |
Gene Kohn, CEO, KPF
Synopsis:CEO learns that his diverse team encounters prejudice while working for an important overseas client.
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| Subject Area: | Human Resources, Conflict, Ethics |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Diversity |
Maria Eitel, President, Nike Foundation
Synopsis:Executive confronts a colleague about his unspoken stereotypes in hiring.
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| Subject Area: | Human Resources, Ethics |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Non-Profit |
| Leadership topic: | Fitting In and Standing Out |
Rebecca Halstead, General, U.S. Army
Synopsis:General discusses the importance of diversity to strategy and leadership.
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| Subject Area: | Human Resources, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Diversity |
Janet Ang, VP, Global Desktop Business Unit, Lenovo
Synopsis:Leader working in a multi-cultural environment says trust is the key to communication.
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| Subject Area: | Globalization, Human Resources, Strategic Management |
| Leadership Role: | |
| Business Function: | Human Resources |
| Industry: | High Tech |
| Leadership topic: | Diversity |
Rebecca Halstead, General, U.S. Army
Synopsis:Army General discusses how she thinks about taking charge and making improvements when taking charge of a unit.
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| Subject Area: | Human Resources, Operations |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Roger Deromedi, CEO, Kraft
Synopsis:CEO confirms how it is important to not always worry about how the short term may impact the long term in having a diverse career.
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| Subject Area: | Career Development, Human Resources |
| Leadership Role: | Board Level |
| Business Function: | Human Resources |
| Industry: | Products & Retail |
| Leadership topic: | Diversity |
Nancy Barry, President, Women's World Banking
Synopsis:When leading people, it is important to respect them and be humble in spite of your position.
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| Subject Area: | Human Resources, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Financial |
| Leadership topic: | Taking Charge |
Gayle Colvin, Colonel, U.S. Air Force
Synopsis:Colonel shares how she is able to motivate people to work hard and do jobs that are risky and dangerous.
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| Subject Area: | Human Resources |
| Leadership Role: | Middle Manager |
| Business Function: | Human Resources |
| Industry: | Military/Government |
| Leadership topic: | Motivating Teams |
Rebecca Halstead, General, U.S. Army
Synopsis:Army General sets goals which guide her leadership strategy and balances the risk of losing a soldier in combat.
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| Subject Area: | Decision-Making, Human Resources, Strategic Management |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Making Ethical Decisions |
Webb McKinney, EVP, Hewlett Packard
Synopsis:Executive charged with carrying out the HP-Compaq merger confronts the task of laying off ten percent of the employees.
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| Subject Area: | Human Resources, Mergers & Acquisitions |
| Leadership Role: | Executive (C-Level) |
| Business Function: | Strategy |
| Industry: | High Tech |
| Leadership topic: | Mergers and Acquisitions |
Geetha Rao, CEO, Silicon Valley Start-up
Synopsis:Entrepreneur talks about how having an authoritarian leadership style makes an impact on long term relationships and projects.
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| Subject Area: | Entrepreneurship, Human Resources, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Difficult Conversations |
Naila Mehrabova, General Director, CrossCaspian Oil and Logistics
Synopsis:New manager must convince team member to take on a new role which better fits her skill set.
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| Subject Area: | Career Development, Human Resources |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Difficult Conversations |
Naila Mehrabova, General Director, CrossCaspian Oil and Logistics
Synopsis:Executive talks about the importance of sharing success with the team and being humble as the leader.
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| Subject Area: | Human Resources, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Vision, Values, and Culture |
Janet Ang, VP, Global Desktop Business Unit, Lenovo
Synopsis:Executive commands a team of people from vastly different cultures following a merger.
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| Subject Area: | Human Resources, Strategic Management, Globalization |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Diversity |
Beth Silsdorf, Commander, U.S. Navy
Synopsis:Naval Officer makes an unpopular decision and must persuade her team to fall in behind her.
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| Subject Area: | Conflict, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Doug Williams, Team Leader, Colgate/Palmolive
Synopsis:Manager wants to fire a blue-collar employee with a history of breaking rules but meets unexpected obstacles.
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| Subject Area: | Conflict, Ethics, Human Resources |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Products & Retail |
| Leadership topic: | Making Ethical Decisions |
Pradeep Jotwani, SVP, Supplies, Hewlett Packard
Synopsis:Manager must keep operating standards high despite anxiety and uncertainty during a merger.
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| Subject Area: | Operations, Strategic Management |
| Leadership Role: | |
| Business Function: | Operations/Supply Chain |
| Industry: | High Tech |
| Leadership topic: | Mergers and Acquisitions |
Leslye Louie, SVP, Hewlett Packard
Synopsis:Manager must keep her team focused during grueling six-month merger integration process.
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| Subject Area: | Conflict, Human Resources, Mergers & Acquisitions |
| Leadership Role: | |
| Business Function: | Strategy |
| Industry: | High Tech |
| Leadership topic: | Motivating Teams |
Dave Kaval, CEO, Golden Baseball League
Synopsis:Business owner must quickly persuade his unhappy team to put aside their grievance.
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| Subject Area: | Conflict, Entrepreneurship, Human Resources |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Taking Charge |
Dave Kaval, CEO, Golden Baseball League
Synopsis:Small business owner has to find a way to win over his disgruntled star.
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| Subject Area: | Entrepreneurship, Human Resources, Power and Politics |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Difficult Conversations |
Dave Kaval, CEO, Golden Baseball League
Synopsis:Founder must find new types of incentives to make his younger workers do his bidding.
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| Subject Area: | Human Resources, Strategic Management, Entrepreneurship |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Motivating Teams |
Manuel Medina-Mora, Chairman & CEO, Citigroup Latin America
Synopsis:Executive must respond to tough times with a special set of clear priorities.
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| Subject Area: | Human Resources, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Financial |
| Leadership topic: | Vision, Values, and Culture |
Manuel Medina-Mora, Chairman & CEO, Citigroup Latin America
Synopsis:Executive must blend a multitude of corporate and national backgrounds into a unified workforce.
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| Subject Area: | Globalization, Human Resources, Mergers & Acquisitions |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Financial |
| Leadership topic: | Diversity |
Janet Ang, VP, Global Desktop Business Unit, Lenovo
Synopsis:Veteran manager must help her employees face reality of life under a new owner.
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| Subject Area: | Globalization, Human Resources, Mergers & Acquisitions |
| Leadership Role: | |
| Business Function: | General Management, Human Resources |
| Industry: | High Tech |
| Leadership topic: | Leading Change |
Juan-Carlos Ruck, VP, Sales, Pepsico
Synopsis:Manager must reassure his staff after taking an abrupt and unexplained four-week leave.
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| Subject Area: | Career Development, Human Resources, Work/Life Balance |
| Leadership Role: | |
| Business Function: | Sales/Marketing |
| Industry: | Products & Retail |
| Leadership topic: | Difficult Conversations |
Debra Reisenthel, CEO, Novasys
Synopsis:CEO debates whether to share news that may soon cripple the company fearing her team's motivation will fade in the interim.
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| Subject Area: | Human Resources, Decision-Making, Ethics |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Difficult Conversations |
Maria Eitel, President, Nike Foundation
Synopsis:Executive counsels a subordinate who is self-deprecating in a presentation.
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| Subject Area: | Human Resources, Career Development |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Non-Profit |
| Leadership topic: | Developing Leaders |
Nancy Barry, President, Women's World Banking
Synopsis:Executive must coach an egocentric subordinate.
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| Subject Area: | Career Development, Human Resources, Power and Politics |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Financial |
| Leadership topic: | Developing Leaders |
Tom Friel, Former Chairman and CEO, Heidrick & Struggles
Synopsis:Executive steps into CEO role realizing that there is no planning for his successor.
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| Subject Area: | Human Resources, Power and Politics, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Developing Leaders |
Karen Zaderej, Former VP, Johnson & Johnson
Synopsis:Leader finds that her lackluster R&D team lacks the skills they need to perform.
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| Subject Area: | Human Resources, Operations, Strategic Management |
| Leadership Role: | |
| Business Function: | Operations/Supply Chain |
| Industry: | Healthcare |
| Leadership topic: | Developing Leaders |
N.R. Narayana Murthy, CEO, Infosys
Synopsis:CEO discusses how to mentor enthusiastic young people whose lack of experience can easily damage a company.
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| Subject Area: | Career Development, Human Resources |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Developing Leaders |
Jesse Kingg, Retired Commander, U.S. Navy
Synopsis:Commander must decide whether to overrule his staff's recommendation to reward a controversial colleague.
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| Subject Area: | Conflict, Human Resources |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Developing Leaders |
N.R. Narayana Murthy, CEO, Infosys
Synopsis:CEO must gain the trust of the people in his company and the business community.
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| Subject Area: | Human Resources, Strategic Management, Work/Life Balance |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Developing Leaders |
Gayle Colvin, Colonel, U.S. Air Force
Synopsis:Colonel describes what it takes to be a good leader.
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| Subject Area: | Career Development, Human Resources |
| Leadership Role: | Middle Manager |
| Business Function: | Human Resources |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Brian NeSmith, CEO, Blue Coat
Synopsis:CEO questions an under-performing manager who blames sleeplessness caused by a young child at home.
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| Subject Area: | Human Resources, Strategic Management, Conflict |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Developing Leaders |
Gayle Colvin, Colonel, U.S. Air Force
Synopsis:An Air Force Academy leader must help cadets overcome gender and racial biases.
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| Subject Area: | Conflict, Ethics, Human Resources |
| Leadership Role: | |
| Business Function: | General Management, Human Resources |
| Industry: | Military/Government |
| Leadership topic: | Diversity |
Chris Tilghman, Director, Inside Track
Synopsis:A just-promoted manager struggles to motivate under-performing employees who are different from himself.
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| Subject Area: | Human Resources, Operations, Conflict, Career Development |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Sales/Marketing, Human Resources |
| Industry: | Services |
| Leadership topic: | Becoming a Leader |
Charles Carmel, VP, Corporate Development, Cisco Systems
Synopsis:A young business analyst is chosen to manage a group of peers that he formerly competed with.
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| Subject Area: | Career Development, Conflict, Human Resources, Mergers & Acquisitions, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Human Resources |
| Industry: | High Tech |
| Leadership topic: | Becoming a Leader |
Lisa Dawe, Division VP, DaVita
Synopsis:A management trainee takes over an under-performing clinic with a staff unaccustomed to solving problems.
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| Subject Area: | Operations, Decision-Making |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Becoming a Leader |
Bob Holden, former General Manager, Rent.com (eBay)
Synopsis:A young manager must motivate a team with numerous performance issues in order to achieve lofty growth targets.
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| Subject Area: | Operations, Decision-Making |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Products & Retail, Services |
| Leadership topic: | Becoming a Leader |
Roy Gilbert, Director, User Operations & Policy, Google
Synopsis:The general manager of a fast-growing division confronts the limits of a hands-on style.
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| Subject Area: | Decision-Making, Globalization, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Becoming a Leader |
Mike Folgner, former General Manager, Video, Yahoo
Synopsis:After Yahoo acquires his early-stage startup, an entrepreneur must manage a team resistant to change.
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| Subject Area: | Conflict, Innovation, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | R&D/Product Development |
| Industry: | High Tech |
| Leadership topic: | Becoming a Leader |
Josh Golomb, General Manager, DaVita
Synopsis:Golomb must overcome a feeling of personal failure when the fast-growing division he co-leads encounters difficulty.
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| Subject Area: | Entrepreneurship, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Becoming a Leader |
Carol Daniels, CEO, ATP
Synopsis:A publishing company CEO wrestles with how to treat a senior executive responsible for an avoidable business disaster.
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| Subject Area: | Operations, Decision-Making |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Difficult Conversations |
Pete Thigpen, Former President, Levi Strauss USA
Synopsis:Should an executive confirm or deny an inquiry about an imminent plant closure when the plant manager calls?
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| Subject Area: | Human Resources, Conflict, Ethics |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Making Ethical Decisions |
Brian Helmick, Co-founder & President, Algentis
Synopsis:A startup manager faces hard choices when he realizes he hired the wrong person for a key position.
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| Subject Area: | Decision-Making, Entrepreneurship, Human Resources |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Human Resources |
| Industry: | Services |
| Leadership topic: | Becoming a Leader |
Kate Surman, Administrator, academic medical center
Synopsis:A manager must shift gears when a performance review with a volatile employee takes an emotional turn.
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| Subject Area: | Conflict, Decision-Making, Human Resources |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Human Resources |
| Industry: | Healthcare |
| Leadership topic: | Becoming a Leader |
Alex Jensen, Marketing Executive, BP
Synopsis:Manager must lead by example by communicating effectively while managing her team from home.
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| Subject Area: | Operations, Power and Politics, Decision-Making, Ethics, Work/Life Balance, Conflict |
| Leadership Role: | |
| Business Function: | General Management, Sales/Marketing, Strategy |
| Industry: | Products & Retail, Services |
| Leadership topic: | Managing Boss and Expectations |
Marty Evans, Admiral and CEO, U.S Navy, Girl Scouts, and Red Cross
Synopsis:Military Officer must decide whether or not to follow her Commander's orders when she disagrees with his decision.
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| Subject Area: | Conflict, Decision-Making, Ethics, Operations |
| Leadership Role: | |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Nicole Malachowski, Officer, United States Air Force
Synopsis:Female Officer must overcome the lack of confidence in her abilities because she is a woman.
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| Subject Area: | Conflict, Operations, Decision-Making |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Managing Boss and Expectations |
Nicole Malachowski, Officer, United States Air Force
Synopsis:Air Force Officer must determine whether or not to include a pilot who has a great attitude but lacks the necessary expertise for critical missions.
View Categories
| Subject Area: | Operations |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Developing Leaders |
Andrew Brandt, Business Manager, Green Bay Packers - NFL
Synopsis:Team Manager must decide how to handle a talented player with a bad attitude without jeopardizing the team culture of the Green Bay Packers.
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| Subject Area: | Conflict, Operations, Decision-Making |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Difficult Conversations |
Andrew Brandt, Business Manager, Green Bay Packers - NFL
Synopsis:NFL Team Manager must negotiate with Brett Favre, a talented football player, to join the Green Bay Packers.
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| Subject Area: | Career Development, Decision-Making, Human Resources |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Developing Leaders |
Deanna Won, Officer, Air Force
Synopsis:Leader must determine how to deal with problem employee who is disruptive to group.
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| Subject Area: | Career Development, Human Resources |
| Leadership Role: | Middle Manager |
| Business Function: | Human Resources, Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Developing Leaders |
Rosalind Kainyah, Company President, DeBeers Inc.
Synopsis:Vice President must manage challenging international negotiations while leading and motivating her team of worker bees and self motivators.
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| Subject Area: | Conflict, Decision-Making, Ethics, Human Resources, Operations, Power and Politics, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Operations/Supply Chain, Strategy |
| Industry: | Products & Retail |
| Leadership topic: | Motivating Teams |
Rosalind Kainyah, Company President, DeBeers Inc.
Synopsis:Vice President must manage team member who was denied her executive level job.
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| Subject Area: | Conflict, Decision-Making, Ethics, Human Resources, Operations, Power and Politics, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Human Resources, Operations/Supply Chain |
| Industry: | Products & Retail |
| Leadership topic: | Difficult Conversations |
Dave Almand, Officer, U.S. Air Force
Synopsis:Commander must maintain team's motivation after organization's leader commit suicide, leading to low morale, uncertainty, fear and copy cats.
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| Subject Area: | Operations |
| Leadership Role: | |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Motivating Teams |
Chris Tilghman, Director, Inside Track
Synopsis:Manager struggles with a new boss who has unrealistic expectations and lacks experience in the industry.
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| Subject Area: | Operations |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Products & Retail |
| Leadership topic: | Becoming a Leader |
Dave Mihalic, Superintendent, National Park Service
Synopsis:A new National Park Superintendent must establish a presence in a region that is opposed to any government people or influence.
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| Subject Area: | Operations, Power and Politics, Strategic Management |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Leading Change |
Paul Bud Bucha, Medal of Honor Recipient, U.S. Army
Synopsis:Army Captain must confront overwhelming odds and overcome fear, fatigue, and ambiguity.
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| Subject Area: | Decision-Making, Ethics, Operations, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Toby Seay, Senior Vice President, Bechtel
Synopsis:Senior Vice President gets feedback that one of his direct reports is not performing well, driving him to take action to better understand the issue and to manage a difficult conversation around non-verbal issues.
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| Subject Area: | Operations, Career Development |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Developing Leaders |
Gayle Hazelwood, Superintendent, National Park Service
Synopsis:Leader must turn around an under-performing team after arriving to a new job.
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| Subject Area: | Decision-Making, Human Resources |
| Leadership Role: | |
| Business Function: | General Management, Human Resources |
| Industry: | Military/Government |
| Leadership topic: | Motivating Teams |
Jim Haynes, Sr. Vice President, Bechtel Corp
Synopsis:Senior Vice President must bring together two culturally different teams to perform on a very ambitious project under great pressure.
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| Subject Area: | Decision-Making, Human Resources, Mergers & Acquisitions, Operations, Strategic Management |
| Leadership Role: | |
| Business Function: | General Management, Operations/Supply Chain, Strategy |
| Industry: | Services |
| Leadership topic: | Motivating Teams |
Bill Henry, Principal Vice President, Bechtel Corporation
Synopsis:Vice President must break down silos and cultural differences to increase team performance and deliver on a highly complex project.
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| Subject Area: | Operations, Power and Politics |
| Leadership Role: | |
| Business Function: | General Management, Operations/Supply Chain |
| Industry: | Military/Government, Services |
| Leadership topic: | Vision, Values, and Culture |
Donn Grimm, Principal Vice President, Bechtel Corporation
Synopsis:Vice President must overcome team friction by forcing teams to address their challenges with one another and raise their performance.
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| Subject Area: | Conflict, Operations |
| Leadership Role: | |
| Business Function: | General Management, Operations/Supply Chain |
| Industry: | Military/Government, Services |
| Leadership topic: | Difficult Conversations |
Michael Costas, Principal Vice President, Bechtel Corporation
Synopsis:Program Director must regain the trust of a client and motivate his team to perform after a serious technical issue and program schedule slip.
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| Subject Area: | Conflict, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Operations/Supply Chain |
| Industry: | Military/Government, Services |
| Leadership topic: | Taking Charge |
Marla Wright, Program Manager, Bechtel Corporation
Synopsis:Manager struggles with a counterpart whose behaviors are jeopardizing the project success.
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| Subject Area: | Operations, Power and Politics, Conflict |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, R&D/Product Development |
| Industry: | Military/Government, Services |
| Leadership topic: | Difficult Conversations |
David Smith, Superintendent, National Park Service
Synopsis:Superintendent must change the culture to drive engagement and results.
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| Subject Area: | Human Resources, Strategic Management, Power and Politics, Conflict |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Vision, Values, and Culture |
Michael Creasey, Superintendent, National Park Service
Synopsis:Vice Superintendent turns around a team and organization to seek national support.
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| Subject Area: | Strategic Management, Operations, Power and Politics, Conflict |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Strategy |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Frank Dean, Superintendent, National Park Service
Synopsis:Superintendent must address fiscal issues that have a ripple effect on his organization.
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| Subject Area: | Finance/Accounting, Operations, Decision-Making |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Prince Kofi Amoabeng, Founder and CEO, UT
Synopsis:African CEO must overcome difficult regulations and limitations imposed by the government for his business.
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| Subject Area: | Operations, Power and Politics, Decision-Making, Entrepreneurship |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Financial |
| Leadership topic: | Innovation |
Anne Marie Burgoyne, Managing Director, Social Innovation, Emerson Collective
Synopsis:Board member must determine how to enable a Non-Profit to better function through it's Board of Directors.
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| Subject Area: | Strategic Management, Operations, Power and Politics, Decision-Making |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Non-Profit |
| Leadership topic: | Leading Change |
Jennifer Aaker, General Atlantic Partners Professor of Marketing, Stanford Graduate School of Business
Synopsis:Jennifer Aaker shares the behavioral science behind the power of story.
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| Subject Area: | Strategic Management, Operations, Power and Politics |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | Sales/Marketing, Strategy |
| Industry: | Products & Retail, Services |
| Leadership topic: | Storytelling |
Greg Poulsen, Senior Vice President and Chief Strategy Officer, Intermountain Healthcare
Synopsis:Hospital Executive analyzes patterns around physician delivery of care to innovate within a 22 hospital, 185-clinic integrated health system in order to stay operationally efficient, maintain a high level of patient safety and deliver results.
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| Subject Area: | Strategic Management, Innovation, Operations |
| Leadership Role: | Senior Manager (VP-level) |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Innovation |