There are 43 videos in the "Middle Manager" collection
Marty Evans, Admiral and CEO, U.S Navy, Girl Scouts, and Red Cross
Synopsis:CEO must adjust priorities and organizational focus to better align with the mission.
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| Subject Area: | Conflict, Decision-Making, Ethics, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Leading Change |
Andrea So, Captain, U.S. Army
Synopsis:Army Captain must improve the performance of a logistics unit whose members are culturally diverse.
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| Subject Area: | Human Resources, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Motivating Teams |
Andrea So, Captain, U.S. Army
Synopsis:Army Captain takes over for a leader who has not been effective and overlooks potential wisdom gained from experience.
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| Subject Area: | Operations, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Difficult Conversations |
Marene Allison, Officer, U.S. Army
Synopsis:Female Army officer must address people who call her names while she is leading her unit on a run.
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| Subject Area: | Conflict, Human Resources, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Difficult Conversations |
Deanna Won, Officer, Air Force
Synopsis:Officer must determine how to respond when she is no longer invited to empowered to do her job.
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| Subject Area: | Career Development, Conflict, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | Human Resources, R&D/Product Development |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Deanna Won, Officer, Air Force
Synopsis:Leader must determine how to deal with problem employee who is disruptive to group.
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| Subject Area: | Career Development, Human Resources |
| Leadership Role: | Middle Manager |
| Business Function: | Human Resources, Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Developing Leaders |
Jesse Kingg, Retired Commander, U.S. Navy
Synopsis:Commander must decide whether to overrule his staff's recommendation to reward a controversial colleague.
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| Subject Area: | Conflict, Human Resources |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Developing Leaders |
Beth Silsdorf, Commander, U.S. Navy
Synopsis:Naval Officer makes an unpopular decision and must persuade her team to fall in behind her.
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| Subject Area: | Conflict, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Claire Alexander, VP, Digital Strategy & Operations, Discovery Communications
Synopsis:A bright, young staffer learns the importance of valuing both facts and personal relationships in a high-level meeting.
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| Subject Area: | Career Development, Conflict, Decision-Making, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Strategy |
| Industry: | Products & Retail |
| Leadership topic: | Becoming a Leader |
Josh Golomb, General Manager, DaVita
Synopsis:Golomb must overcome a feeling of personal failure when the fast-growing division he co-leads encounters difficulty.
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| Subject Area: | Entrepreneurship, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Becoming a Leader |
Kate Surman, Administrator, academic medical center
Synopsis:A manager must shift gears when a performance review with a volatile employee takes an emotional turn.
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| Subject Area: | Conflict, Decision-Making, Human Resources |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Human Resources |
| Industry: | Healthcare |
| Leadership topic: | Becoming a Leader |
Nicole Malachowski, Officer, United States Air Force
Synopsis:Female Officer must overcome the lack of confidence in her abilities because she is a woman.
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| Subject Area: | Conflict, Operations, Decision-Making |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Managing Boss and Expectations |
Nicole Malachowski, Officer, United States Air Force
Synopsis:Air Force Officer must determine whether or not to include a pilot who has a great attitude but lacks the necessary expertise for critical missions.
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| Subject Area: | Operations |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Developing Leaders |
Marty Evans, Admiral and CEO, U.S Navy, Girl Scouts, and Red Cross
Synopsis:Officer clearly sees a problem in the organizational culture but is not in a position to directly make changes.
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| Subject Area: | Decision-Making, Strategic Management |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Strategy |
| Industry: | Military/Government |
| Leadership topic: | Vision, Values, and Culture |
Chris Tilghman, Director, Inside Track
Synopsis:Manager struggles with a new boss who has unrealistic expectations and lacks experience in the industry.
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| Subject Area: | Operations |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Products & Retail |
| Leadership topic: | Becoming a Leader |
Roy Gilbert, Director, User Operations & Policy, Google
Synopsis:The general manager of a division in India must overcome challenges when he transitions back to the United States.
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| Subject Area: | Globalization |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Becoming a Leader |
Deanna Won, Officer, Air Force
Synopsis:Officer must determine how to proceed when supervisor makes a decision that would present a clear conflict of interest.
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| Subject Area: | Decision-Making, Ethics, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | R&D/Product Development |
| Industry: | Military/Government |
| Leadership topic: | Making Ethical Decisions |
Paul Bud Bucha, Medal of Honor Recipient, U.S. Army
Synopsis:Army Captain must handle a direct report who he had informally promoted, but was later confronted.
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| Subject Area: | Conflict, Power and Politics, Decision-Making, Ethics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Human Resources |
| Industry: | Military/Government |
| Leadership topic: | Difficult Conversations |
Michael Costas, Principal Vice President, Bechtel Corporation
Synopsis:Program Director must regain the trust of a client and motivate his team to perform after a serious technical issue and program schedule slip.
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| Subject Area: | Conflict, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Operations/Supply Chain |
| Industry: | Military/Government, Services |
| Leadership topic: | Taking Charge |
Paul Bud Bucha, Medal of Honor Recipient, U.S. Army
Synopsis:Army Captain must confront overwhelming odds and overcome fear, fatigue, and ambiguity.
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| Subject Area: | Decision-Making, Ethics, Operations, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Jim Roth, Manager, Dell
Synopsis:Manager must devise incentives for a call-center team to boost customer satisfaction.
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| Subject Area: | Human Resources, Operations, Strategic Management |
| Leadership Role: | Middle Manager |
| Business Function: | Sales/Marketing |
| Industry: | Products & Retail |
| Leadership topic: | Motivating Teams |
Dena Braeger, Captain, U.S. Army
Synopsis:Army officer feels a soldier's homosexuality should not interfere with the job, despite the Don't Ask, Don't Tell policy.
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| Subject Area: | Ethics, Human Resources, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Vision, Values, and Culture |
Dena Braeger, Captain, U.S. Army
Synopsis:Army Captain in Iraq deals with a subordinate who challenges her authority based on her gender.
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| Subject Area: | Power and Politics, Conflict |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Nicole Blatt, Lieutenant Colonel, U.S. Air Force
Synopsis:An Air Force officer campaigns for the adoption of a new weapon that will protect soldiers in Iraq.
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| Subject Area: | Innovation, Power and Politics, Decision-Making |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Innovation |
Connie Matsui, EVP, Innovation, Biogen Idec
Synopsis:Young manager must respond to a superior who voices negative stereotypes.
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| Subject Area: | Power and Politics, Conflict |
| Leadership Role: | Middle Manager |
| Business Function: | Finance/Accounting |
| Industry: | Financial |
| Leadership topic: | Fitting In and Standing Out |
Doug Williams, Team Leader, Colgate/Palmolive
Synopsis:Manager wants to fire a blue-collar employee with a history of breaking rules but meets unexpected obstacles.
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| Subject Area: | Conflict, Ethics, Human Resources |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Products & Retail |
| Leadership topic: | Making Ethical Decisions |
Charles Carmel, VP, Corporate Development, Cisco Systems
Synopsis:A young business analyst is chosen to manage a group of peers that he formerly competed with.
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| Subject Area: | Career Development, Conflict, Human Resources, Mergers & Acquisitions, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Human Resources |
| Industry: | High Tech |
| Leadership topic: | Becoming a Leader |
Roy Gilbert, Director, User Operations & Policy, Google
Synopsis:The general manager of a fast-growing division confronts the limits of a hands-on style.
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| Subject Area: | Decision-Making, Globalization, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Becoming a Leader |
Mike Folgner, former General Manager, Video, Yahoo
Synopsis:After Yahoo acquires his early-stage startup, an entrepreneur must manage a team resistant to change.
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| Subject Area: | Conflict, Innovation, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | R&D/Product Development |
| Industry: | High Tech |
| Leadership topic: | Becoming a Leader |
Roy Vella, Former Director, Merchant Services, PayPal
Synopsis:To sell his vision for a new business venture, a manager must convince two disparate companies to collaborate.
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| Subject Area: | Innovation, Power and Politics, Entrepreneurship |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, R&D/Product Development, Strategy |
| Industry: | High Tech |
| Leadership topic: | Storytelling |
Chris Tilghman, Director, Inside Track
Synopsis:A just-promoted manager struggles to motivate under-performing employees who are different from himself.
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| Subject Area: | Human Resources, Operations, Conflict, Career Development |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Sales/Marketing, Human Resources |
| Industry: | Services |
| Leadership topic: | Becoming a Leader |
Leslie Blodgett, Executive Chairman, Bare Escentuals
Synopsis:Founder shares her insights about how she uses empathy in storytelling.
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| Subject Area: | Power and Politics, Strategic Management, Work/Life Balance |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | Sales/Marketing |
| Industry: | Products & Retail |
| Leadership topic: | Storytelling |
Larry Melton, Project Executive Director, Bechtel Corporation
Synopsis:Project Director addresses how he uses senior manager reviews to increase productivity rather than leave people feeling disengaged and demotivated.
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| Subject Area: | Strategic Management |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, R&D/Product Development |
| Industry: | Military/Government, Services |
| Leadership topic: | Motivating Teams |
Lisa Dawe, Division VP, DaVita
Synopsis:A management trainee takes over an under-performing clinic with a staff unaccustomed to solving problems.
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| Subject Area: | Operations, Decision-Making |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Becoming a Leader |
Bob Holden, former General Manager, Rent.com (eBay)
Synopsis:A young manager must motivate a team with numerous performance issues in order to achieve lofty growth targets.
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| Subject Area: | Operations, Decision-Making |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Products & Retail, Services |
| Leadership topic: | Becoming a Leader |
Jim Roth, Manager, Dell
Synopsis:Manager must gain the trust of his call-center team to encourage them to maximize customer satisfaction.
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| Subject Area: | Operations |
| Leadership Role: | Middle Manager |
| Business Function: | Sales/Marketing |
| Industry: | Products & Retail |
| Leadership topic: | Motivating Teams |
Marla Wright, Program Manager, Bechtel Corporation
Synopsis:Manager struggles with a counterpart whose behaviors are jeopardizing the project success.
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| Subject Area: | Operations, Power and Politics, Conflict |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, R&D/Product Development |
| Industry: | Military/Government, Services |
| Leadership topic: | Difficult Conversations |
Florent "Flo" Groberg, Medal of Honor Recipient and Business Leader, U.S. Army and Fortune 500 Companies
Synopsis:As a new leader in a corporate job, Groberg must manage up and assuage frustrations with his manager by establishing communications and building a relationship to work together regardless.
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| Subject Area: | Power and Politics, Conflict, Career Development |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Difficult Conversations |
Jack Jacobs, Medal of Honor Recipient and Business Leader, U.S. Army, Financial Companies, and Philanthropic Organizations
Synopsis:Leading a small squad in a war zone, Jacobs encounters a surprise attack and must decide how to proceed without guidance, despite having little experience and everything at stake.
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| Subject Area: | Strategic Management, Conflict, Decision-Making |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Nicole Malachowski, Officer, United States Air Force
Synopsis:Female pilot is confronted by man who does not want to see her or any women flying fighter aircraft.
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| Subject Area: | Conflict, Decision-Making, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Difficult Conversations |
Florent "Flo" Groberg, Medal of Honor Recipient and Business Leader, U.S. Army and Fortune 500 Companies
Synopsis:As a new officer in the Army Groberg given command of his first combat unit of 24 direct reports, yet doubts himself and must learn how to lead while establishing himself as credible and trustworthy with his new team.
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| Subject Area: | Strategic Management, Power and Politics, Career Development |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Jack Jacobs, Medal of Honor Recipient and Business Leader, U.S. Army, Financial Companies, and Philanthropic Organizations
Synopsis:Taking on a new leadership position, an Army Officer must decide whether or not to replace a well-respected, senior leader who comes to work drunk.
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| Subject Area: | Conflict, Decision-Making, Ethics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Making Ethical Decisions |
Dena Braeger, Captain, U.S. Army
Synopsis:Army officer considers whether or not an outstanding soldier who fails a drug test should pay the consequences.
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| Subject Area: | Power and Politics, Conflict, Ethics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Making Ethical Decisions |