There are 62 videos in the "Coaching a Direct Report" collection
Karen Zaderej, Former VP, Johnson & Johnson
Synopsis:Manager seeks to turn around an under-performing team by investigating a simmering conflict.
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| Subject Area: | Human Resources, Operations, Conflict |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Motivating Teams |
Rebecca Halstead, General, U.S. Army
Synopsis:Army Brigadier General must prepare an unfamiliar group of soldiers for a year-long mission in Iraq.
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| Subject Area: | Human Resources, Operations, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Human Resources |
| Industry: | Military/Government |
| Leadership topic: | Leading Change |
Andrea So, Captain, U.S. Army
Synopsis:Army Captain must improve the performance of a logistics unit whose members are culturally diverse.
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| Subject Area: | Human Resources, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Motivating Teams |
Jim Roth, Manager, Dell
Synopsis:Manager must devise incentives for a call-center team to boost customer satisfaction.
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| Subject Area: | Human Resources, Operations, Strategic Management |
| Leadership Role: | Middle Manager |
| Business Function: | Sales/Marketing |
| Industry: | Products & Retail |
| Leadership topic: | Motivating Teams |
Nabeel Gareeb, CEO, MEMC
Synopsis:New CEO considers a radical management overhaul in response to financial and operational disarray.
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| Subject Area: | Human Resources, Operations, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management, Human Resources |
| Industry: | High Tech |
| Leadership topic: | Leading Change |
Andrea So, Captain, U.S. Army
Synopsis:Army Captain takes over for a leader who has not been effective and overlooks potential wisdom gained from experience.
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| Subject Area: | Operations, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Difficult Conversations |
Jim Roth, Manager, Dell
Synopsis:Manager must gain the trust of his call-center team to encourage them to maximize customer satisfaction.
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| Subject Area: | Operations |
| Leadership Role: | Middle Manager |
| Business Function: | Sales/Marketing |
| Industry: | Products & Retail |
| Leadership topic: | Motivating Teams |
Sudha Murty, Chairperson, Infosys Foundation
Synopsis:Leader of philanthropic foundation was the first female to attend an all-male engineering university in India four decades ago.
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| Subject Area: | Human Resources, Conflict, Career Development |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Non-Profit |
| Leadership topic: | Fitting In and Standing Out |
Geetha Rao, CEO, Silicon Valley Start-up
Synopsis:Executive must determine how she can participate in an important meeting while caring for a newborn baby.
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| Subject Area: | Career Development, Work/Life Balance |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Vision, Values, and Culture |
Janet Ang, VP, Global Desktop Business Unit, Lenovo
Synopsis:Manager must digest the impact of a merger on herself before turning to the task of helping others accept it.
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| Subject Area: | Career Development, Conflict, Mergers & Acquisitions |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Mergers and Acquisitions |
Naila Mehrabova, General Director, CrossCaspian Oil and Logistics
Synopsis:New manager must convince team member to take on a new role which better fits her skill set.
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| Subject Area: | Career Development, Human Resources |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Difficult Conversations |
Beth Silsdorf, Commander, U.S. Navy
Synopsis:Naval Officer makes an unpopular decision and must persuade her team to fall in behind her.
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| Subject Area: | Conflict, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Pradeep Jotwani, SVP, Supplies, Hewlett Packard
Synopsis:Manager must keep operating standards high despite anxiety and uncertainty during a merger.
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| Subject Area: | Operations, Strategic Management |
| Leadership Role: | |
| Business Function: | Operations/Supply Chain |
| Industry: | High Tech |
| Leadership topic: | Mergers and Acquisitions |
Connie Matsui, EVP, Innovation, Biogen Idec
Synopsis:Executive used to tackling big challenges faces the biggest one of all: a newborn.
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| Subject Area: | Work/Life Balance, Career Development |
| Leadership Role: | |
| Business Function: | R&D/Product Development |
| Industry: | Healthcare |
| Leadership topic: | Managing Boss and Expectations |
Juan-Carlos Ruck, VP, Sales, Pepsico
Synopsis:A young manager must devise a comeback after a disastrous first five months on the job.
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| Subject Area: | Work/Life Balance, Decision-Making, Career Development |
| Leadership Role: | |
| Business Function: | Sales/Marketing |
| Industry: | Products & Retail |
| Leadership topic: | Taking Charge |
Juan-Carlos Ruck, VP, Sales, Pepsico
Synopsis:Manager must reassure his staff after taking an abrupt and unexplained four-week leave.
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| Subject Area: | Career Development, Human Resources, Work/Life Balance |
| Leadership Role: | |
| Business Function: | Sales/Marketing |
| Industry: | Products & Retail |
| Leadership topic: | Difficult Conversations |
Maria Eitel, President, Nike Foundation
Synopsis:Executive counsels a subordinate who is self-deprecating in a presentation.
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| Subject Area: | Human Resources, Career Development |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Non-Profit |
| Leadership topic: | Developing Leaders |
Nancy Barry, President, Women's World Banking
Synopsis:Executive must coach an egocentric subordinate.
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| Subject Area: | Career Development, Human Resources, Power and Politics |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Financial |
| Leadership topic: | Developing Leaders |
Karen Zaderej, Former VP, Johnson & Johnson
Synopsis:Leader finds that her lackluster R&D team lacks the skills they need to perform.
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| Subject Area: | Human Resources, Operations, Strategic Management |
| Leadership Role: | |
| Business Function: | Operations/Supply Chain |
| Industry: | Healthcare |
| Leadership topic: | Developing Leaders |
N.R. Narayana Murthy, CEO, Infosys
Synopsis:CEO discusses how to mentor enthusiastic young people whose lack of experience can easily damage a company.
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| Subject Area: | Career Development, Human Resources |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Developing Leaders |
Claire Alexander, VP, Digital Strategy & Operations, Discovery Communications
Synopsis:A bright, young staffer learns the importance of valuing both facts and personal relationships in a high-level meeting.
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| Subject Area: | Career Development, Conflict, Decision-Making, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Strategy |
| Industry: | Products & Retail |
| Leadership topic: | Becoming a Leader |
Chris Tilghman, Director, Inside Track
Synopsis:A just-promoted manager struggles to motivate under-performing employees who are different from himself.
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| Subject Area: | Human Resources, Operations, Conflict, Career Development |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Sales/Marketing, Human Resources |
| Industry: | Services |
| Leadership topic: | Becoming a Leader |
Charles Carmel, VP, Corporate Development, Cisco Systems
Synopsis:A young business analyst is chosen to manage a group of peers that he formerly competed with.
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| Subject Area: | Career Development, Conflict, Human Resources, Mergers & Acquisitions, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Human Resources |
| Industry: | High Tech |
| Leadership topic: | Becoming a Leader |
Lisa Dawe, Division VP, DaVita
Synopsis:A management trainee takes over an under-performing clinic with a staff unaccustomed to solving problems.
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| Subject Area: | Operations, Decision-Making |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Becoming a Leader |
Bob Holden, former General Manager, Rent.com (eBay)
Synopsis:A young manager must motivate a team with numerous performance issues in order to achieve lofty growth targets.
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| Subject Area: | Operations, Decision-Making |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Products & Retail, Services |
| Leadership topic: | Becoming a Leader |
Roy Gilbert, Director, User Operations & Policy, Google
Synopsis:The general manager of a fast-growing division confronts the limits of a hands-on style.
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| Subject Area: | Decision-Making, Globalization, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Becoming a Leader |
Mike Folgner, former General Manager, Video, Yahoo
Synopsis:After Yahoo acquires his early-stage startup, an entrepreneur must manage a team resistant to change.
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| Subject Area: | Conflict, Innovation, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | R&D/Product Development |
| Industry: | High Tech |
| Leadership topic: | Becoming a Leader |
Lisa Dawe, Division VP, DaVita
Synopsis:A junior manager wrestles with how to react to negative feedback received during a senior management meeting.
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| Subject Area: | Power and Politics, Conflict, Career Development |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Becoming a Leader |
Josh Golomb, General Manager, DaVita
Synopsis:Golomb must overcome a feeling of personal failure when the fast-growing division he co-leads encounters difficulty.
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| Subject Area: | Entrepreneurship, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Becoming a Leader |
Carol Daniels, CEO, ATP
Synopsis:A publishing company CEO wrestles with how to treat a senior executive responsible for an avoidable business disaster.
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| Subject Area: | Operations, Decision-Making |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Difficult Conversations |
Stephen Miles, Vice Chairman, Heidrick & Struggles
Synopsis:A leadership advisor scrambles when the CEO of a client firm upends a succession plan.
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| Subject Area: | Career Development, Conflict, Power and Politics |
| Leadership Role: | Board Level, Executive (C-Level) |
| Business Function: | Consulting |
| Industry: | Services |
| Leadership topic: | Developing Leaders |
Alex Jensen, Marketing Executive, BP
Synopsis:Manager must lead by example by communicating effectively while managing her team from home.
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| Subject Area: | Operations, Power and Politics, Decision-Making, Ethics, Work/Life Balance, Conflict |
| Leadership Role: | |
| Business Function: | General Management, Sales/Marketing, Strategy |
| Industry: | Products & Retail, Services |
| Leadership topic: | Managing Boss and Expectations |
Marty Evans, Admiral and CEO, U.S Navy, Girl Scouts, and Red Cross
Synopsis:Naval Officer struggles with whether or not to enforce the military policy that does not align with her personal values.
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| Subject Area: | Career Development, Conflict, Decision-Making, Ethics, Power and Politics |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Making Ethical Decisions |
Marty Evans, Admiral and CEO, U.S Navy, Girl Scouts, and Red Cross
Synopsis:Military Officer must decide whether or not to follow her Commander's orders when she disagrees with his decision.
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| Subject Area: | Conflict, Decision-Making, Ethics, Operations |
| Leadership Role: | |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Nicole Malachowski, Officer, United States Air Force
Synopsis:Female Officer must overcome the lack of confidence in her abilities because she is a woman.
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| Subject Area: | Conflict, Operations, Decision-Making |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Managing Boss and Expectations |
Nicole Malachowski, Officer, United States Air Force
Synopsis:Air Force Officer must determine whether or not to include a pilot who has a great attitude but lacks the necessary expertise for critical missions.
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| Subject Area: | Operations |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Developing Leaders |
Andrew Brandt, Business Manager, Green Bay Packers - NFL
Synopsis:Team Manager must decide how to handle a talented player with a bad attitude without jeopardizing the team culture of the Green Bay Packers.
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| Subject Area: | Conflict, Operations, Decision-Making |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Difficult Conversations |
Andrew Brandt, Business Manager, Green Bay Packers - NFL
Synopsis:NFL Team Manager must negotiate with Brett Favre, a talented football player, to join the Green Bay Packers.
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| Subject Area: | Career Development, Decision-Making, Human Resources |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Developing Leaders |
Deanna Won, Officer, Air Force
Synopsis:Leader must determine how to deal with problem employee who is disruptive to group.
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| Subject Area: | Career Development, Human Resources |
| Leadership Role: | Middle Manager |
| Business Function: | Human Resources, Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Developing Leaders |
Deanna Won, Officer, Air Force
Synopsis:Officer must determine how to respond when she is no longer invited to empowered to do her job.
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| Subject Area: | Career Development, Conflict, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | Human Resources, R&D/Product Development |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Rosalind Kainyah, Company President, DeBeers Inc.
Synopsis:Vice President must manage challenging international negotiations while leading and motivating her team of worker bees and self motivators.
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| Subject Area: | Conflict, Decision-Making, Ethics, Human Resources, Operations, Power and Politics, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Operations/Supply Chain, Strategy |
| Industry: | Products & Retail |
| Leadership topic: | Motivating Teams |
Rosalind Kainyah, Company President, DeBeers Inc.
Synopsis:Vice President must manage team member who was denied her executive level job.
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| Subject Area: | Conflict, Decision-Making, Ethics, Human Resources, Operations, Power and Politics, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Human Resources, Operations/Supply Chain |
| Industry: | Products & Retail |
| Leadership topic: | Difficult Conversations |
Dave Almand, Officer, U.S. Air Force
Synopsis:Commander must maintain team's motivation after organization's leader commit suicide, leading to low morale, uncertainty, fear and copy cats.
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| Subject Area: | Operations |
| Leadership Role: | |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Motivating Teams |
Chris Tilghman, Director, Inside Track
Synopsis:Manager struggles with a new boss who has unrealistic expectations and lacks experience in the industry.
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| Subject Area: | Operations |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Products & Retail |
| Leadership topic: | Becoming a Leader |
Dave Mihalic, Superintendent, National Park Service
Synopsis:A new National Park Superintendent must establish a presence in a region that is opposed to any government people or influence.
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| Subject Area: | Operations, Power and Politics, Strategic Management |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Leading Change |
Paul Bud Bucha, Medal of Honor Recipient, U.S. Army
Synopsis:Army Captain must confront overwhelming odds and overcome fear, fatigue, and ambiguity.
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| Subject Area: | Decision-Making, Ethics, Operations, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Toby Seay, Senior Vice President, Bechtel
Synopsis:Senior Vice President gets feedback that one of his direct reports is not performing well, driving him to take action to better understand the issue and to manage a difficult conversation around non-verbal issues.
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| Subject Area: | Operations, Career Development |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Developing Leaders |
Jim Haynes, Sr. Vice President, Bechtel Corp
Synopsis:Senior Vice President must bring together two culturally different teams to perform on a very ambitious project under great pressure.
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| Subject Area: | Decision-Making, Human Resources, Mergers & Acquisitions, Operations, Strategic Management |
| Leadership Role: | |
| Business Function: | General Management, Operations/Supply Chain, Strategy |
| Industry: | Services |
| Leadership topic: | Motivating Teams |
Bill Henry, Principal Vice President, Bechtel Corporation
Synopsis:Vice President must break down silos and cultural differences to increase team performance and deliver on a highly complex project.
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| Subject Area: | Operations, Power and Politics |
| Leadership Role: | |
| Business Function: | General Management, Operations/Supply Chain |
| Industry: | Military/Government, Services |
| Leadership topic: | Vision, Values, and Culture |
Donn Grimm, Principal Vice President, Bechtel Corporation
Synopsis:Vice President must overcome team friction by forcing teams to address their challenges with one another and raise their performance.
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| Subject Area: | Conflict, Operations |
| Leadership Role: | |
| Business Function: | General Management, Operations/Supply Chain |
| Industry: | Military/Government, Services |
| Leadership topic: | Difficult Conversations |
Michael Costas, Principal Vice President, Bechtel Corporation
Synopsis:Program Director must regain the trust of a client and motivate his team to perform after a serious technical issue and program schedule slip.
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| Subject Area: | Conflict, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Operations/Supply Chain |
| Industry: | Military/Government, Services |
| Leadership topic: | Taking Charge |
Marla Wright, Program Manager, Bechtel Corporation
Synopsis:Manager struggles with a counterpart whose behaviors are jeopardizing the project success.
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| Subject Area: | Operations, Power and Politics, Conflict |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, R&D/Product Development |
| Industry: | Military/Government, Services |
| Leadership topic: | Difficult Conversations |
Michael Creasey, Superintendent, National Park Service
Synopsis:Vice Superintendent turns around a team and organization to seek national support.
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| Subject Area: | Strategic Management, Operations, Power and Politics, Conflict |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Strategy |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Frank Dean, Superintendent, National Park Service
Synopsis:Superintendent must address fiscal issues that have a ripple effect on his organization.
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| Subject Area: | Finance/Accounting, Operations, Decision-Making |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Prince Kofi Amoabeng, Founder and CEO, UT
Synopsis:African CEO must overcome difficult regulations and limitations imposed by the government for his business.
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| Subject Area: | Operations, Power and Politics, Decision-Making, Entrepreneurship |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Financial |
| Leadership topic: | Innovation |
Anne Marie Burgoyne, Managing Director, Social Innovation, Emerson Collective
Synopsis:Board member must determine how to enable a Non-Profit to better function through it's Board of Directors.
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| Subject Area: | Strategic Management, Operations, Power and Politics, Decision-Making |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Non-Profit |
| Leadership topic: | Leading Change |
Greg Poulsen, Senior Vice President and Chief Strategy Officer, Intermountain Healthcare
Synopsis:Hospital Executive analyzes patterns around physician delivery of care to innovate within a 22 hospital, 185-clinic integrated health system in order to stay operationally efficient, maintain a high level of patient safety and deliver results.
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| Subject Area: | Strategic Management, Innovation, Operations |
| Leadership Role: | Senior Manager (VP-level) |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Innovation |
Robin Richards Donohoe, Co-Chair, Draper Richards Kaplan Foundation
Synopsis:A Venture Capitalist deals with an industry leader who belittles her in front of colleagues.
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| Subject Area: | Power and Politics, Finance/Accounting, Work/Life Balance, Career Development |
| Leadership Role: | Executive (C-Level) |
| Business Function: | Finance/Accounting |
| Industry: | Financial |
| Leadership topic: | Fitting In and Standing Out |
Nicole Chang, Senior VP, Consulting Company
Synopsis:An Executive struggles with how to build relationships and close deals with partners in Asia who are used to bonding after hours by drinking and going to spas, where she is not welcome.
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| Subject Area: | Strategic Management, Power and Politics, Conflict, Career Development |
| Leadership Role: | Senior Manager (VP-level) |
| Business Function: | Consulting |
| Industry: | Services |
| Leadership topic: | Fitting In and Standing Out |
Theresia Gouw, CoFounder and Managing Partner, Aspect Venture
Synopsis:A VC Partner sees new opportunities but struggles to make more change when her personal life is completely in flux.
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| Subject Area: | Power and Politics, Work/Life Balance, Career Development |
| Leadership Role: | Senior Manager (VP-level) |
| Business Function: | Consulting, Finance/Accounting |
| Industry: | Financial |
| Leadership topic: | Fitting In and Standing Out |
Florent "Flo" Groberg, Medal of Honor Recipient and Business Leader, U.S. Army and Fortune 500 Companies
Synopsis:As a new leader in a corporate job, Groberg must manage up and assuage frustrations with his manager by establishing communications and building a relationship to work together regardless.
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| Subject Area: | Power and Politics, Conflict, Career Development |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Difficult Conversations |
Florent "Flo" Groberg, Medal of Honor Recipient and Business Leader, U.S. Army and Fortune 500 Companies
Synopsis:As a new officer in the Army Groberg given command of his first combat unit of 24 direct reports, yet doubts himself and must learn how to lead while establishing himself as credible and trustworthy with his new team.
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| Subject Area: | Strategic Management, Power and Politics, Career Development |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |