There are 26 videos in the "Services" collection
Gene Kohn, CEO, KPF
Synopsis:CEO learns that his diverse team encounters prejudice while working for an important overseas client.
View Categories
| Subject Area: | Human Resources, Conflict, Ethics |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Diversity |
Gene Kohn, CEO, KPF
Synopsis:CEO receives report that a leading partner in the firm is verbally abusing team members.
View Categories
| Subject Area: | Human Resources, Conflict, Ethics |
| Leadership Role: | Board Level |
| Business Function: | Human Resources |
| Industry: | Services |
| Leadership topic: | Difficult Conversations |
Carol Daniels, CEO, ATP
Synopsis:A publishing company CEO wrestles with how to treat a senior executive responsible for an avoidable business disaster.
View Categories
| Subject Area: | Operations, Decision-Making |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Difficult Conversations |
Jeff Clarke, CEO, KQED
Synopsis:CEO responds to an unexpected budget shortfall with an unusual decision-making approach.
View Categories
| Subject Area: | Decision-Making, Human Resources, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Difficult Conversations |
Bill Kern, CEO,
Synopsis:CEO must negotiate a truce between the sales force and support staff.
View Categories
| Subject Area: | Strategic Management, Power and Politics, Conflict |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Storytelling |
Jeffrey Bewkes, CEO, Time Warner
Synopsis:Executive struggles to convey a conglomerate's complex business issues to a diverse board.
View Categories
| Subject Area: | Power and Politics, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Vision, Values, and Culture |
Geetha Rao, CEO, Silicon Valley Start-up
Synopsis:Company decides to adopt new quality standards and executive must win over a high-profile critic of the change.
View Categories
| Subject Area: | Innovation, Power and Politics |
| Leadership Role: | |
| Business Function: | R&D/Product Development |
| Industry: | Services |
| Leadership topic: | Innovation |
Dave Kaval, CEO, Golden Baseball League
Synopsis:Small business owner has to find a way to win over his disgruntled star.
View Categories
| Subject Area: | Entrepreneurship, Human Resources, Power and Politics |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Difficult Conversations |
Dave Kaval, CEO, Golden Baseball League
Synopsis:Business owner must quickly persuade his unhappy team to put aside their grievance.
View Categories
| Subject Area: | Conflict, Entrepreneurship, Human Resources |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Taking Charge |
Chris Tilghman, Director, Inside Track
Synopsis:A just-promoted manager struggles to motivate under-performing employees who are different from himself.
View Categories
| Subject Area: | Human Resources, Operations, Conflict, Career Development |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Sales/Marketing, Human Resources |
| Industry: | Services |
| Leadership topic: | Becoming a Leader |
Bob Holden, former General Manager, Rent.com (eBay)
Synopsis:A young manager must motivate a team with numerous performance issues in order to achieve lofty growth targets.
View Categories
| Subject Area: | Operations, Decision-Making |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Products & Retail, Services |
| Leadership topic: | Becoming a Leader |
Brian Helmick, Co-founder & President, Algentis
Synopsis:A startup manager faces hard choices when he realizes he hired the wrong person for a key position.
View Categories
| Subject Area: | Decision-Making, Entrepreneurship, Human Resources |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Human Resources |
| Industry: | Services |
| Leadership topic: | Becoming a Leader |
Stephen Miles, Vice Chairman, Heidrick & Struggles
Synopsis:A leadership advisor scrambles when the CEO of a client firm upends a succession plan.
View Categories
| Subject Area: | Career Development, Conflict, Power and Politics |
| Leadership Role: | Board Level, Executive (C-Level) |
| Business Function: | Consulting |
| Industry: | Services |
| Leadership topic: | Developing Leaders |
Alex Jensen, Marketing Executive, BP
Synopsis:Manager must lead by example by communicating effectively while managing her team from home.
View Categories
| Subject Area: | Operations, Power and Politics, Decision-Making, Ethics, Work/Life Balance, Conflict |
| Leadership Role: | |
| Business Function: | General Management, Sales/Marketing, Strategy |
| Industry: | Products & Retail, Services |
| Leadership topic: | Managing Boss and Expectations |
Peter Loescher, CEO, Siemens
Synopsis:New CEO must build a culture of accountability to change the way business is done after a scandal.
View Categories
| Subject Area: | Strategic Management, Power and Politics, Decision-Making, Globalization |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Strategy |
| Industry: | Services |
| Leadership topic: | Leading Change |
Peter Loescher, CEO, Siemens
Synopsis:CEO is recruited after previous leaders left with scandalous charges and must inspire company to recover it's strong reputation while leading positive reform.
View Categories
| Subject Area: | Ethics, Globalization, Power and Politics, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Taking Charge |
Toby Seay, Senior Vice President, Bechtel
Synopsis:Senior Vice President gets feedback that one of his direct reports is not performing well, driving him to take action to better understand the issue and to manage a difficult conversation around non-verbal issues.
View Categories
| Subject Area: | Operations, Career Development |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Developing Leaders |
Larry Melton, Project Executive Director, Bechtel Corporation
Synopsis:Project Director addresses how he uses senior manager reviews to increase productivity rather than leave people feeling disengaged and demotivated.
View Categories
| Subject Area: | Strategic Management |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, R&D/Product Development |
| Industry: | Military/Government, Services |
| Leadership topic: | Motivating Teams |
Donn Grimm, Principal Vice President, Bechtel Corporation
Synopsis:Vice President must overcome team friction by forcing teams to address their challenges with one another and raise their performance.
View Categories
| Subject Area: | Conflict, Operations |
| Leadership Role: | |
| Business Function: | General Management, Operations/Supply Chain |
| Industry: | Military/Government, Services |
| Leadership topic: | Difficult Conversations |
Bill Henry, Principal Vice President, Bechtel Corporation
Synopsis:Vice President must break down silos and cultural differences to increase team performance and deliver on a highly complex project.
View Categories
| Subject Area: | Operations, Power and Politics |
| Leadership Role: | |
| Business Function: | General Management, Operations/Supply Chain |
| Industry: | Military/Government, Services |
| Leadership topic: | Vision, Values, and Culture |
Michael Costas, Principal Vice President, Bechtel Corporation
Synopsis:Program Director must regain the trust of a client and motivate his team to perform after a serious technical issue and program schedule slip.
View Categories
| Subject Area: | Conflict, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Operations/Supply Chain |
| Industry: | Military/Government, Services |
| Leadership topic: | Taking Charge |
Marla Wright, Program Manager, Bechtel Corporation
Synopsis:Manager struggles with a counterpart whose behaviors are jeopardizing the project success.
View Categories
| Subject Area: | Operations, Power and Politics, Conflict |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, R&D/Product Development |
| Industry: | Military/Government, Services |
| Leadership topic: | Difficult Conversations |
Tom Friel, Former Chairman and CEO, Heidrick & Struggles
Synopsis:Executive steps into CEO role realizing that there is no planning for his successor.
View Categories
| Subject Area: | Human Resources, Power and Politics, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Developing Leaders |
Tom Friel, Former Chairman and CEO, Heidrick & Struggles
Synopsis:CEO inherits a CFO with fundamentally different values.
View Categories
| Subject Area: | Conflict, Power and Politics |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Taking Charge |
Jim Haynes, Sr. Vice President, Bechtel Corp
Synopsis:Senior Vice President must bring together two culturally different teams to perform on a very ambitious project under great pressure.
View Categories
| Subject Area: | Decision-Making, Human Resources, Mergers & Acquisitions, Operations, Strategic Management |
| Leadership Role: | |
| Business Function: | General Management, Operations/Supply Chain, Strategy |
| Industry: | Services |
| Leadership topic: | Motivating Teams |
Nicole Chang, Senior VP, Consulting Company
Synopsis:An Executive struggles with how to build relationships and close deals with partners in Asia who are used to bonding after hours by drinking and going to spas, where she is not welcome.
View Categories
| Subject Area: | Strategic Management, Power and Politics, Conflict, Career Development |
| Leadership Role: | Senior Manager (VP-level) |
| Business Function: | Consulting |
| Industry: | Services |
| Leadership topic: | Fitting In and Standing Out |