There are 115 videos in the "The Art of Listening" collection
Bill Campbell, Chairman, Intuit
Synopsis:CEO contends with a manager whose loyalty wavers.
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| Subject Area: | Strategic Management, Power and Politics, Conflict |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Taking Charge |
Brian NeSmith, CEO, Blue Coat
Synopsis:CEO squares off with an employee who has critical skills but cannot work with others.
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| Subject Area: | Human Resources, Conflict, Decision-Making |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Difficult Conversations |
John Abbott, CEO, Yoga Journal
Synopsis:New CEO must address conflict with existing managers.
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| Subject Area: | Conflict, Decision-Making, Human Resources |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Taking Charge |
Elie Antoun, CEO,
Synopsis:CEO is challenged by company founders who question his authority.
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| Subject Area: | Conflict, Decision-Making, Power and Politics |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Taking Charge |
Chris Smith, CEO, Cresco Equipment Rentals
Synopsis:CEO weighs the risks of acquiring a company with a culture that clashes with his firm's.
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| Subject Area: | Strategic Management, Mergers & Acquisitions |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Vision, Values, and Culture |
Elie Antoun, CEO,
Synopsis:Founder tests new CEO's authority by trying to fire critical employee without just cause.
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| Subject Area: | Conflict, Decision-Making, Human Resources |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Vision, Values, and Culture |
Brian NeSmith, CEO, Blue Coat
Synopsis:CEO faces manager whose current performance is hindered by survivor guilt from past rounds of layoffs.
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| Subject Area: | Human Resources, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Motivating Teams |
Jeff Clarke, CEO, KQED
Synopsis:CEO responds to an unexpected budget shortfall with an unusual decision-making approach.
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| Subject Area: | Decision-Making, Human Resources, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Difficult Conversations |
John Brown, Chairman, Stryker Corp.
Synopsis:CEO must decide whether to buy and integrate company run by two prima donnas.
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| Subject Area: | Mergers & Acquisitions, Power and Politics, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Vision, Values, and Culture |
Brian Lillie, VP, VeriSign
Synopsis:VP inherits an unqualified team for a strategically important project.
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| Subject Area: | Human Resources, Strategic Management |
| Leadership Role: | |
| Business Function: | Operations/Supply Chain |
| Industry: | High Tech |
| Leadership topic: | Taking Charge |
Kent Thiry, CEO, DaVita
Synopsis:CEO confronts a brilliant new manager who is not fitting in.
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| Subject Area: | Human Resources, Conflict, Decision-Making |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Difficult Conversations |
Nancy Barry, President, Women's World Banking
Synopsis:President must balance the needs of business partners with those of her staff team to achieve her vision.
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| Subject Area: | Power and Politics, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management, Human Resources |
| Industry: | Financial |
| Leadership topic: | Leading Change |
Allison Hickey, General, U.S. Air Force
Synopsis:Air Force Brigadier General must persuade reluctant pilots to adopt new technology that will better protect ground forces.
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| Subject Area: | Strategic Management, Power and Politics |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Human Resources |
| Industry: | Military/Government |
| Leadership topic: | Leading Change |
Rebecca Halstead, General, U.S. Army
Synopsis:Army General discusses how to keep morale high during a year-long combat mission in Iraq.
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| Subject Area: | Human Resources, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Motivating Teams |
Rebecca Halstead, General, U.S. Army
Synopsis:Army Brigadier General must prepare an unfamiliar group of soldiers for a year-long mission in Iraq.
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| Subject Area: | Human Resources, Operations, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Human Resources |
| Industry: | Military/Government |
| Leadership topic: | Leading Change |
Jim Roth, Manager, Dell
Synopsis:Manager must devise incentives for a call-center team to boost customer satisfaction.
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| Subject Area: | Human Resources, Operations, Strategic Management |
| Leadership Role: | Middle Manager |
| Business Function: | Sales/Marketing |
| Industry: | Products & Retail |
| Leadership topic: | Motivating Teams |
Nabeel Gareeb, CEO, MEMC
Synopsis:New CEO considers a radical management overhaul in response to financial and operational disarray.
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| Subject Area: | Human Resources, Operations, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management, Human Resources |
| Industry: | High Tech |
| Leadership topic: | Leading Change |
Geetha Rao, CEO, Silicon Valley Start-up
Synopsis:CEO of a small company takes on a large company that unfairly cancels its contract.
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| Subject Area: | Conflict, Ethics, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | Strategy |
| Industry: | Healthcare |
| Leadership topic: | Making Ethical Decisions |
Nicole Blatt, Lieutenant Colonel, U.S. Air Force
Synopsis:An Air Force officer campaigns for the adoption of a new weapon that will protect soldiers in Iraq.
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| Subject Area: | Innovation, Power and Politics, Decision-Making |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Innovation |
Nicole Blatt, Lieutenant Colonel, U.S. Air Force
Synopsis:An Air Force officer lobbies outside her chain of command for the adoption of a new weapon to protect soldiers.
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| Subject Area: | Decision-Making, Innovation, Power and Politics |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Motivating Teams |
Nicole Blatt, Lieutenant Colonel, U.S. Air Force
Synopsis:An Air Force officer must convince her stubborn superiors to launch a high-tech system aimed at saving lives.
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| Subject Area: | Decision-Making, Power and Politics |
| Leadership Role: | |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Difficult Conversations |
Bill Kern, CEO,
Synopsis:CEO must negotiate a truce between the sales force and support staff.
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| Subject Area: | Strategic Management, Power and Politics, Conflict |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Storytelling |
Jeffrey Bewkes, CEO, Time Warner
Synopsis:Executive with a strictly business background grapples with how to lead creative members of his team.
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| Subject Area: | Decision-Making, Innovation, Power and Politics |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Taking Charge |
Vicente Fox, Former President, Mexico
Synopsis:Mexican Presidential Candidate must appeal to people and their needs to change the political system and lead social change.
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| Subject Area: | Power and Politics, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Leading Change |
Brian Lillie, VP, VeriSign
Synopsis:Facing tight deadlines and a difficult project, a manager must challenge an overbearing boss who is hampering progress.
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| Subject Area: | Strategic Management, Power and Politics, Conflict |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Difficult Conversations |
Rebecca Halstead, General, U.S. Army
Synopsis:Army General sets goals which guide her leadership strategy and balances the risk of losing a soldier in combat.
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| Subject Area: | Decision-Making, Human Resources, Strategic Management |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Making Ethical Decisions |
Webb McKinney, EVP, Hewlett Packard
Synopsis:Executive discusses key considerations and processes used to pull off the HP-compaq merger.
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| Subject Area: | Decision-Making, Mergers & Acquisitions, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | Strategy |
| Industry: | High Tech |
| Leadership topic: | Mergers and Acquisitions |
Webb McKinney, EVP, Hewlett Packard
Synopsis:Executive must implement the HP-Compaq merger while controlling the flow of information.
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| Subject Area: | Ethics, Mergers & Acquisitions, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | Strategy |
| Industry: | High Tech |
| Leadership topic: | Mergers and Acquisitions |
Naila Mehrabova, General Director, CrossCaspian Oil and Logistics
Synopsis:Young female executive in male-dominated industry must woo a skeptical board.
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| Subject Area: | Power and Politics, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Leading Change |
Janet Ang, VP, Global Desktop Business Unit, Lenovo
Synopsis:Executive commands a team of people from vastly different cultures following a merger.
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| Subject Area: | Human Resources, Strategic Management, Globalization |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Diversity |
Pradeep Jotwani, SVP, Supplies, Hewlett Packard
Synopsis:Manager must keep operating standards high despite anxiety and uncertainty during a merger.
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| Subject Area: | Operations, Strategic Management |
| Leadership Role: | |
| Business Function: | Operations/Supply Chain |
| Industry: | High Tech |
| Leadership topic: | Mergers and Acquisitions |
Webb McKinney, EVP, Hewlett Packard
Synopsis:Exploring the multiple layers of complexity in the HP-Compaq merger.
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| Subject Area: | Mergers & Acquisitions, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | Strategy |
| Industry: | High Tech |
| Leadership topic: | Mergers and Acquisitions |
Leslye Louie, SVP, Hewlett Packard
Synopsis:Manager must decide when to fight, or give in, during merger implementation talks.
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| Subject Area: | Conflict, Mergers & Acquisitions, Strategic Management |
| Leadership Role: | |
| Business Function: | Strategy |
| Industry: | High Tech |
| Leadership topic: | Vision, Values, and Culture |
Hank Vigil, SVP, Strategy & Partnership, Microsoft
Synopsis:Executive engages a loose affiliation of colleagues to make deals with corporate partners.
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| Subject Area: | Power and Politics, Strategic Management |
| Leadership Role: | |
| Business Function: | Strategy |
| Industry: | High Tech |
| Leadership topic: | Motivating Teams |
Connie Matsui, EVP, Innovation, Biogen Idec
Synopsis:Manager oversees complex drug-development project despite her lack of technical background.
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| Subject Area: | Innovation, Decision-Making |
| Leadership Role: | Executive (C-Level) |
| Business Function: | R&D/Product Development |
| Industry: | Healthcare |
| Leadership topic: | Innovation |
Dave Kaval, CEO, Golden Baseball League
Synopsis:Founder must find new types of incentives to make his younger workers do his bidding.
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| Subject Area: | Human Resources, Strategic Management, Entrepreneurship |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Motivating Teams |
Dave Kaval, CEO, Golden Baseball League
Synopsis:Entrepreneur encounters a chorus of naysayers as he tries to get his startup off the ground.
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| Subject Area: | Finance/Accounting, Entrepreneurship, Strategic Management |
| Leadership Role: | Board Level, Executive (C-Level) |
| Business Function: | General Management, R&D/Product Development, Strategy |
| Industry: | Products & Retail |
| Leadership topic: | Leading Change |
Manuel Medina-Mora, Chairman & CEO, Citigroup Latin America
Synopsis:Executive must respond to tough times with a special set of clear priorities.
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| Subject Area: | Human Resources, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Financial |
| Leadership topic: | Vision, Values, and Culture |
Juan-Carlos Ruck, VP, Sales, Pepsico
Synopsis:A young manager must devise a comeback after a disastrous first five months on the job.
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| Subject Area: | Work/Life Balance, Decision-Making, Career Development |
| Leadership Role: | |
| Business Function: | Sales/Marketing |
| Industry: | Products & Retail |
| Leadership topic: | Taking Charge |
Debra Reisenthel, CEO, Novasys
Synopsis:CEO debates whether to share news that may soon cripple the company fearing her team's motivation will fade in the interim.
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| Subject Area: | Human Resources, Decision-Making, Ethics |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Difficult Conversations |
Jeffrey Bewkes, CEO, Time Warner
Synopsis:Executive struggles to convey a conglomerate's complex business issues to a diverse board.
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| Subject Area: | Power and Politics, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Vision, Values, and Culture |
Tom Friel, Former Chairman and CEO, Heidrick & Struggles
Synopsis:Executive steps into CEO role realizing that there is no planning for his successor.
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| Subject Area: | Human Resources, Power and Politics, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Developing Leaders |
Karen Zaderej, Former VP, Johnson & Johnson
Synopsis:Leader finds that her lackluster R&D team lacks the skills they need to perform.
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| Subject Area: | Human Resources, Operations, Strategic Management |
| Leadership Role: | |
| Business Function: | Operations/Supply Chain |
| Industry: | Healthcare |
| Leadership topic: | Developing Leaders |
Janet Ang, VP, Global Desktop Business Unit, Lenovo
Synopsis:Executive must bring together two international companies with different internal processes and cultures.
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| Subject Area: | Globalization, Mergers & Acquisitions, Strategic Management |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Vision, Values, and Culture |
N.R. Narayana Murthy, CEO, Infosys
Synopsis:CEO must gain the trust of the people in his company and the business community.
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| Subject Area: | Human Resources, Strategic Management, Work/Life Balance |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Developing Leaders |
Brian NeSmith, CEO, Blue Coat
Synopsis:CEO questions an under-performing manager who blames sleeplessness caused by a young child at home.
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| Subject Area: | Human Resources, Strategic Management, Conflict |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Developing Leaders |
Claire Alexander, VP, Digital Strategy & Operations, Discovery Communications
Synopsis:A bright, young staffer learns the importance of valuing both facts and personal relationships in a high-level meeting.
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| Subject Area: | Career Development, Conflict, Decision-Making, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Strategy |
| Industry: | Products & Retail |
| Leadership topic: | Becoming a Leader |
Lisa Dawe, Division VP, DaVita
Synopsis:A management trainee takes over an under-performing clinic with a staff unaccustomed to solving problems.
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| Subject Area: | Operations, Decision-Making |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Becoming a Leader |
Bob Holden, former General Manager, Rent.com (eBay)
Synopsis:A young manager must motivate a team with numerous performance issues in order to achieve lofty growth targets.
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| Subject Area: | Operations, Decision-Making |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Products & Retail, Services |
| Leadership topic: | Becoming a Leader |
Gerald Risk, President, Asurion
Synopsis:A CFO’s expanded role comes with the proviso that he raise his group’s performance from good to “world-class.”
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| Subject Area: | Finance/Accounting, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Financial |
| Leadership topic: | Becoming a Leader |
Roy Gilbert, Director, User Operations & Policy, Google
Synopsis:The general manager of a fast-growing division confronts the limits of a hands-on style.
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| Subject Area: | Decision-Making, Globalization, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Becoming a Leader |
Josh Golomb, General Manager, DaVita
Synopsis:Golomb must resolve a strategic dispute with his boss when a division they launched runs into trouble.
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| Subject Area: | Power and Politics, Decision-Making, Entrepreneurship |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Becoming a Leader |
Marten Mickos, former CEO, MySQL
Synopsis:A giant rival’s surprise move tests the mettle of a small company’s executive team.
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| Subject Area: | Decision-Making, Innovation |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Motivating Teams |
Carol Daniels, CEO, ATP
Synopsis:A publishing company CEO wrestles with how to treat a senior executive responsible for an avoidable business disaster.
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| Subject Area: | Operations, Decision-Making |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Difficult Conversations |
Brian Helmick, Co-founder & President, Algentis
Synopsis:A startup manager faces hard choices when he realizes he hired the wrong person for a key position.
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| Subject Area: | Decision-Making, Entrepreneurship, Human Resources |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Human Resources |
| Industry: | Services |
| Leadership topic: | Becoming a Leader |
Kate Surman, Administrator, academic medical center
Synopsis:A manager must shift gears when a performance review with a volatile employee takes an emotional turn.
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| Subject Area: | Conflict, Decision-Making, Human Resources |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Human Resources |
| Industry: | Healthcare |
| Leadership topic: | Becoming a Leader |
Michael Marks, Former Chairman & CEO, Flextronics
Synopsis:A CEO's decision will cost him either $100 million or a major customer.
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| Subject Area: | Decision-Making, Ethics, Power and Politics |
| Leadership Role: | Board Level |
| Business Function: | General Management, Strategy |
| Industry: | High Tech |
| Leadership topic: | Making Ethical Decisions |
Alex Jensen, Marketing Executive, BP
Synopsis:Manager must lead by example by communicating effectively while managing her team from home.
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| Subject Area: | Operations, Power and Politics, Decision-Making, Ethics, Work/Life Balance, Conflict |
| Leadership Role: | |
| Business Function: | General Management, Sales/Marketing, Strategy |
| Industry: | Products & Retail, Services |
| Leadership topic: | Managing Boss and Expectations |
Alex Jensen, Marketing Executive, BP
Synopsis:Manager must keep her team motivated while leading them remotely.
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| Subject Area: | Entrepreneurship, Power and Politics, Strategic Management, Work/Life Balance |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Motivating Teams |
Marty Evans, Admiral and CEO, U.S Navy, Girl Scouts, and Red Cross
Synopsis:CEO must adjust priorities and organizational focus to better align with the mission.
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| Subject Area: | Conflict, Decision-Making, Ethics, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Leading Change |
Marty Evans, Admiral and CEO, U.S Navy, Girl Scouts, and Red Cross
Synopsis:Officer clearly sees a problem in the organizational culture but is not in a position to directly make changes.
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| Subject Area: | Decision-Making, Strategic Management |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Strategy |
| Industry: | Military/Government |
| Leadership topic: | Vision, Values, and Culture |
Marty Evans, Admiral and CEO, U.S Navy, Girl Scouts, and Red Cross
Synopsis:Naval Officer struggles with whether or not to enforce the military policy that does not align with her personal values.
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| Subject Area: | Career Development, Conflict, Decision-Making, Ethics, Power and Politics |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Making Ethical Decisions |
Marty Evans, Admiral and CEO, U.S Navy, Girl Scouts, and Red Cross
Synopsis:CEO struggles with whether or not to fund disaster relief when the non-profit organization is financially constrained.
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| Subject Area: | Strategic Management, Decision-Making, Ethics |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Strategy |
| Industry: | Non-Profit |
| Leadership topic: | Vision, Values, and Culture |
Marty Evans, Admiral and CEO, U.S Navy, Girl Scouts, and Red Cross
Synopsis:Military Officer must understand the cultural dynamics and then drive change for a positive impact from diversity.
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| Subject Area: | Conflict, Decision-Making, Power and Politics, Strategic Management |
| Leadership Role: | |
| Business Function: | Strategy |
| Industry: | Military/Government |
| Leadership topic: | Diversity |
Marty Evans, Admiral and CEO, U.S Navy, Girl Scouts, and Red Cross
Synopsis:Military Officer must decide whether or not to follow her Commander's orders when she disagrees with his decision.
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| Subject Area: | Conflict, Decision-Making, Ethics, Operations |
| Leadership Role: | |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Kate Richardson, Superintendent, National Park Service
Synopsis:National Park Service Superintendent must unify a disparate organization that lacks common focus, branding, mission, and vision.
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| Subject Area: | Decision-Making, Power and Politics, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Leading Change |
Nicole Malachowski, Officer, United States Air Force
Synopsis:Female pilot is confronted by man who does not want to see her or any women flying fighter aircraft.
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| Subject Area: | Conflict, Decision-Making, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Difficult Conversations |
Nicole Malachowski, Officer, United States Air Force
Synopsis:Female Officer must overcome the lack of confidence in her abilities because she is a woman.
View Categories
| Subject Area: | Conflict, Operations, Decision-Making |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Managing Boss and Expectations |
Andrew Brandt, Business Manager, Green Bay Packers - NFL
Synopsis:Team Manager must decide how to handle a talented player with a bad attitude without jeopardizing the team culture of the Green Bay Packers.
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| Subject Area: | Conflict, Operations, Decision-Making |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Difficult Conversations |
Brian NeSmith, CEO, Blue Coat
Synopsis:CEO must determine how to proceed when he disagrees with the advise of his Board.
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| Subject Area: | Conflict, Decision-Making, Power and Politics, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Taking Charge |
Andrew Brandt, Business Manager, Green Bay Packers - NFL
Synopsis:NFL Team Manager must negotiate with Brett Favre, a talented football player, to join the Green Bay Packers.
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| Subject Area: | Career Development, Decision-Making, Human Resources |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Developing Leaders |
Deanna Won, Officer, Air Force
Synopsis:Officer must determine how to proceed when supervisor makes a decision that would present a clear conflict of interest.
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| Subject Area: | Decision-Making, Ethics, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | R&D/Product Development |
| Industry: | Military/Government |
| Leadership topic: | Making Ethical Decisions |
Rosalind Kainyah, Company President, DeBeers Inc.
Synopsis:Vice President must manage challenging international negotiations while leading and motivating her team of worker bees and self motivators.
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| Subject Area: | Conflict, Decision-Making, Ethics, Human Resources, Operations, Power and Politics, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Operations/Supply Chain, Strategy |
| Industry: | Products & Retail |
| Leadership topic: | Motivating Teams |
Rosalind Kainyah, Company President, DeBeers Inc.
Synopsis:Vice President must manage team member who was denied her executive level job.
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| Subject Area: | Conflict, Decision-Making, Ethics, Human Resources, Operations, Power and Politics, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Human Resources, Operations/Supply Chain |
| Industry: | Products & Retail |
| Leadership topic: | Difficult Conversations |
Peter Loescher, CEO, Siemens
Synopsis:CEO is recruited after previous leaders left with scandalous charges and must inspire company to recover it's strong reputation while leading positive reform.
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| Subject Area: | Ethics, Globalization, Power and Politics, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Taking Charge |
Peter Loescher, CEO, Siemens
Synopsis:New CEO must build a culture of accountability to change the way business is done after a scandal.
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| Subject Area: | Strategic Management, Power and Politics, Decision-Making, Globalization |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Strategy |
| Industry: | Services |
| Leadership topic: | Leading Change |
Dave Mihalic, Superintendent, National Park Service
Synopsis:A new National Park Superintendent must establish a presence in a region that is opposed to any government people or influence.
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| Subject Area: | Operations, Power and Politics, Strategic Management |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Leading Change |
Gerard Baker, Superintendent, National Park Service
Synopsis:Superintendent is confronted because he is an American Indian leading at Little Bighorn.
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| Subject Area: | Strategic Management, Conflict |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Difficult Conversations |
Bob Stanton, Superintendent, National Park Service
Synopsis:National Park Service Superintendent must break down real and perceived barriers between the local community and his staff to enable better collaboration and a positive presence in the region.
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| Subject Area: | Conflict, Globalization, Strategic Management |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Diversity |
Bob Barbee, Superintendent, National Park Service
Synopsis:National Park Service Superintendent must determine whether or not to support a fire team leader who determines it is necessary to jeopardize a pristine part of the park resource in the effort to limit a forest fire’s advance.
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| Subject Area: | Conflict, Decision-Making, Power and Politics, Strategic Management |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Maureen Finnerty, Superintendent, National Park Service
Synopsis:National Park Service Superintendent must bridge the cultural gap between the local population and the Park's traditional visitors, programs and donors
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| Subject Area: | Globalization, Power and Politics, Strategic Management |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Diversity |
Mike Ward, Superintendent, National Park Service
Synopsis:Superintendent inherits a building project that lacks Park and Federal support but is critical for local support.
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| Subject Area: | Strategic Management, Power and Politics, Conflict |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Leading Change |
Maureen Finnerty, Superintendent, National Park Service
Synopsis:Superintendent must identify stakeholders and find common ground to accomplish a controversial dam removal project.
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| Subject Area: | Strategic Management, Power and Politics, Conflict |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Leading Change |
Paul Bud Bucha, Medal of Honor Recipient, U.S. Army
Synopsis:Army Captain must handle a direct report who he had informally promoted, but was later confronted.
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| Subject Area: | Conflict, Power and Politics, Decision-Making, Ethics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Human Resources |
| Industry: | Military/Government |
| Leadership topic: | Difficult Conversations |
Paul Bud Bucha, Medal of Honor Recipient, U.S. Army
Synopsis:Army Captain must confront overwhelming odds and overcome fear, fatigue, and ambiguity.
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| Subject Area: | Decision-Making, Ethics, Operations, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Solomon Trujillo, CEO, Telstra
Synopsis:American, Latino CEO must overcome cultural bias and political opposition while leading a traditional, government-owned company to be a profitable, privately held company in Australia
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| Subject Area: | Globalization, Innovation, Power and Politics, Strategic Management |
| Leadership Role: | Board Level, Executive (C-Level) |
| Business Function: | General Management, Strategy |
| Industry: | High Tech |
| Leadership topic: | Vision, Values, and Culture |
Laura Chinchilla, President, Costa Rica
Synopsis:Costa Rica President must determine how to attract foreign investment in order to build economic prosperity for her country to succeed.
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| Subject Area: | Globalization, Power and Politics, Strategic Management |
| Leadership Role: | Board Level, Executive (C-Level) |
| Business Function: | General Management, Strategy |
| Industry: | Military/Government |
| Leadership topic: | Vision, Values, and Culture |
Gayle Hazelwood, Superintendent, National Park Service
Synopsis:Leader must turn around an under-performing team after arriving to a new job.
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| Subject Area: | Decision-Making, Human Resources |
| Leadership Role: | |
| Business Function: | General Management, Human Resources |
| Industry: | Military/Government |
| Leadership topic: | Motivating Teams |
Woody Smeck, Superintendent, National Park Service
Synopsis:Leader must unite disparate groups and motivate everybody to have a common vision to better accomplish the mission.
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| Subject Area: | Strategic Management |
| Leadership Role: | |
| Business Function: | General Management, Sales/Marketing, Strategy |
| Industry: | Military/Government, Non-Profit |
| Leadership topic: | Vision, Values, and Culture |
Jim Haynes, Sr. Vice President, Bechtel Corp
Synopsis:Senior Vice President must bring together two culturally different teams to perform on a very ambitious project under great pressure.
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| Subject Area: | Decision-Making, Human Resources, Mergers & Acquisitions, Operations, Strategic Management |
| Leadership Role: | |
| Business Function: | General Management, Operations/Supply Chain, Strategy |
| Industry: | Services |
| Leadership topic: | Motivating Teams |
Larry Melton, Project Executive Director, Bechtel Corporation
Synopsis:Project Director addresses how he uses senior manager reviews to increase productivity rather than leave people feeling disengaged and demotivated.
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| Subject Area: | Strategic Management |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, R&D/Product Development |
| Industry: | Military/Government, Services |
| Leadership topic: | Motivating Teams |
Bob Krumenaker, Superintendent, National Park Service
Synopsis:Superintendent must reconcile historical and cultural differences to work together.
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| Subject Area: | Strategic Management, Power and Politics |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Strategy |
| Industry: | Military/Government |
| Leadership topic: | Vision, Values, and Culture |
David Smith, Superintendent, National Park Service
Synopsis:Superintendent must change the culture to drive engagement and results.
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| Subject Area: | Human Resources, Strategic Management, Power and Politics, Conflict |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Vision, Values, and Culture |
Michael Creasey, Superintendent, National Park Service
Synopsis:Vice Superintendent turns around a team and organization to seek national support.
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| Subject Area: | Strategic Management, Operations, Power and Politics, Conflict |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Strategy |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Sara Newman, Director, Department of Health and Human Services
Synopsis:Leader must get buy in for a change in a very traditional national organization.
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| Subject Area: | Strategic Management, Power and Politics, Conflict |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Leading Change |
Frank Dean, Superintendent, National Park Service
Synopsis:Superintendent must address fiscal issues that have a ripple effect on his organization.
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| Subject Area: | Finance/Accounting, Operations, Decision-Making |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Frank Dean, Superintendent, National Park Service
Synopsis:Superintendent must voice discord with local officials about participation in high profile event.
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| Subject Area: | Conflict, Power and Politics, Decision-Making |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Strategy |
| Industry: | Military/Government |
| Leadership topic: | Difficult Conversations |
Prince Kofi Amoabeng, Founder and CEO, UT
Synopsis:African founder and CEO must build a culture of trust in his African company, which is new and different for his employees.
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| Subject Area: | Strategic Management, Innovation, Globalization |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Financial |
| Leadership topic: | Vision, Values, and Culture |
Prince Kofi Amoabeng, Founder and CEO, UT
Synopsis:African CEO must determine how to balance family loyalties with business.
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| Subject Area: | Power and Politics, Strategic Management, Work/Life Balance, Decision-Making, Entrepreneurship |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Financial |
| Leadership topic: | Taking Charge |
Prince Kofi Amoabeng, Founder and CEO, UT
Synopsis:African CEO must overcome difficult regulations and limitations imposed by the government for his business.
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| Subject Area: | Operations, Power and Politics, Decision-Making, Entrepreneurship |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Financial |
| Leadership topic: | Innovation |
Anne Marie Burgoyne, Managing Director, Social Innovation, Emerson Collective
Synopsis:Board Member of Non-Profit must determine how to advise and handle a leader who may be undermining organization's efficiency and success.
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| Subject Area: | Strategic Management, Power and Politics, Decision-Making |
| Leadership Role: | Board Level |
| Business Function: | Consulting, General Management |
| Industry: | Non-Profit |
| Leadership topic: | Difficult Conversations |
Anne Marie Burgoyne, Managing Director, Social Innovation, Emerson Collective
Synopsis:Board member must determine how to enable a Non-Profit to better function through it's Board of Directors.
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| Subject Area: | Strategic Management, Operations, Power and Politics, Decision-Making |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Non-Profit |
| Leadership topic: | Leading Change |
Leslie Blodgett, Executive Chairman, Bare Escentuals
Synopsis:Founder shares her insights about how she uses empathy in storytelling.
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| Subject Area: | Power and Politics, Strategic Management, Work/Life Balance |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | Sales/Marketing |
| Industry: | Products & Retail |
| Leadership topic: | Storytelling |
Leslie Blodgett, Executive Chairman, Bare Escentuals
Synopsis:Founder discusses how she leverages story in her business Bare Escentuals.
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| Subject Area: | Power and Politics, Strategic Management, Work/Life Balance |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level) |
| Business Function: | Sales/Marketing, Strategy |
| Industry: | Products & Retail |
| Leadership topic: | Storytelling |
Leslie Blodgett, Executive Chairman, Bare Escentuals
Synopsis:Founder shares insights to how she uses humor effectively with her storytelling.
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| Subject Area: | Strategic Management, Power and Politics |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level) |
| Business Function: | R&D/Product Development, Sales/Marketing |
| Industry: | Products & Retail |
| Leadership topic: | Storytelling |
Greg Poulsen, Senior Vice President and Chief Strategy Officer, Intermountain Healthcare
Synopsis:Hospital Executive analyzes patterns around physician delivery of care to innovate within a 22 hospital, 185-clinic integrated health system in order to stay operationally efficient, maintain a high level of patient safety and deliver results.
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| Subject Area: | Strategic Management, Innovation, Operations |
| Leadership Role: | Senior Manager (VP-level) |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Innovation |
Kate Surman, Administrative Director, South Bay Cancer Center at Stanford Hospital and Clinics
Synopsis:A leader works to better understand the patient experience and design a new method of care.
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| Subject Area: | Innovation, Decision-Making |
| Leadership Role: | Senior Manager (VP-level) |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Innovation |
Rob Siegel, General Manager, Video Software and Solutions, GE Security
Synopsis:Given the changing landscape of technology, the marketing data showed a need for product evolution in spite of the large company’s resistance to change its processes for a new product development.
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| Subject Area: | Innovation, Decision-Making |
| Leadership Role: | Senior Manager (VP-level) |
| Business Function: | General Management, R&D/Product Development |
| Industry: | Products & Retail, High Tech |
| Leadership topic: | Innovation |
Jason Rosenthal, CEO, Lytro
Synopsis:The CEO struggles with how to align his resources to optimize the market and evolving technology.
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| Subject Area: | Strategic Management, Innovation, Decision-Making |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Strategy |
| Industry: | High Tech |
| Leadership topic: | Innovation |
Nicole Chang, Senior VP, Consulting Company
Synopsis:An Executive struggles with how to build relationships and close deals with partners in Asia who are used to bonding after hours by drinking and going to spas, where she is not welcome.
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| Subject Area: | Strategic Management, Power and Politics, Conflict, Career Development |
| Leadership Role: | Senior Manager (VP-level) |
| Business Function: | Consulting |
| Industry: | Services |
| Leadership topic: | Fitting In and Standing Out |
Miriam Rivera, Vice President/Deputy General Counsel, Google
Synopsis:A lawyer must advocate for herself when she is being excluded from the team about to handle a pivotal case for the company.
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| Subject Area: | Strategic Management, Power and Politics |
| Leadership Role: | Senior Manager (VP-level) |
| Business Function: | General Management, Strategy |
| Industry: | High Tech |
| Leadership topic: | Managing Boss and Expectations |
Jack Jacobs, Medal of Honor Recipient and Business Leader, U.S. Army, Financial Companies, and Philanthropic Organizations
Synopsis:Leading a small squad in a war zone, Jacobs encounters a surprise attack and must decide how to proceed without guidance, despite having little experience and everything at stake.
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| Subject Area: | Strategic Management, Conflict, Decision-Making |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Florent "Flo" Groberg, Medal of Honor Recipient and Business Leader, U.S. Army and Fortune 500 Companies
Synopsis:As a new officer in the Army Groberg given command of his first combat unit of 24 direct reports, yet doubts himself and must learn how to lead while establishing himself as credible and trustworthy with his new team.
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| Subject Area: | Strategic Management, Power and Politics, Career Development |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Jack Jacobs, Medal of Honor Recipient and Business Leader, U.S. Army, Financial Companies, and Philanthropic Organizations
Synopsis:When promoted to Managing Director, Jacobs must decide whether or not to take a large office, a decision which would reinforce his status and position but isolate him from his team.
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| Subject Area: | Power and Politics, Decision-Making |
| Leadership Role: | Senior Manager (VP-level) |
| Business Function: | General Management |
| Industry: | Financial |
| Leadership topic: | Vision, Values, and Culture |
Jack Jacobs, Medal of Honor Recipient and Business Leader, U.S. Army, Financial Companies, and Philanthropic Organizations
Synopsis:Taking on a new leadership position, an Army Officer must decide whether or not to replace a well-respected, senior leader who comes to work drunk.
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| Subject Area: | Conflict, Decision-Making, Ethics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Making Ethical Decisions |