There are 188 videos in the "Improving Customer Satisfaction" collection
Bill Campbell, Chairman, Intuit
Synopsis:CEO contends with a manager whose loyalty wavers.
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| Subject Area: | Strategic Management, Power and Politics, Conflict |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Taking Charge |
Brian NeSmith, CEO, Blue Coat
Synopsis:CEO squares off with an employee who has critical skills but cannot work with others.
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| Subject Area: | Human Resources, Conflict, Decision-Making |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Difficult Conversations |
John Abbott, CEO, Yoga Journal
Synopsis:New CEO must address conflict with existing managers.
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| Subject Area: | Conflict, Decision-Making, Human Resources |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Taking Charge |
Gordon Bethune, Former CEO, Continental Airlines
Synopsis:Reflections on turnaround at Continental Airlines.
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| Subject Area: | Human Resources, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Taking Charge |
Anne Mulcahy, CEO, Xerox
Synopsis:Reflections on turnaround at Xerox.
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| Subject Area: | Decision-Making, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Difficult Conversations |
Herb Kelleher, Former CEO, Southwest Airlines
Synopsis:Reflections on culture at Southwest Airlines.
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| Subject Area: | Human Resources, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Vision, Values, and Culture |
Chris Smith, CEO, Cresco Equipment Rentals
Synopsis:CEO weighs the risks of acquiring a company with a culture that clashes with his firm's.
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| Subject Area: | Strategic Management, Mergers & Acquisitions |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Vision, Values, and Culture |
Gene Kohn, CEO, KPF
Synopsis:CEO receives report that a leading partner in the firm is verbally abusing team members.
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| Subject Area: | Human Resources, Conflict, Ethics |
| Leadership Role: | Board Level |
| Business Function: | Human Resources |
| Industry: | Services |
| Leadership topic: | Difficult Conversations |
Elie Antoun, CEO,
Synopsis:Founder tests new CEO's authority by trying to fire critical employee without just cause.
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| Subject Area: | Conflict, Decision-Making, Human Resources |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Vision, Values, and Culture |
Karen Zaderej, Former VP, Johnson & Johnson
Synopsis:Manager seeks to turn around an under-performing team by investigating a simmering conflict.
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| Subject Area: | Human Resources, Operations, Conflict |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Motivating Teams |
Brian NeSmith, CEO, Blue Coat
Synopsis:CEO faces manager whose current performance is hindered by survivor guilt from past rounds of layoffs.
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| Subject Area: | Human Resources, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Motivating Teams |
Jeff Clarke, CEO, KQED
Synopsis:CEO responds to an unexpected budget shortfall with an unusual decision-making approach.
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| Subject Area: | Decision-Making, Human Resources, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Difficult Conversations |
John Brown, Chairman, Stryker Corp.
Synopsis:CEO must decide whether to buy and integrate company run by two prima donnas.
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| Subject Area: | Mergers & Acquisitions, Power and Politics, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Vision, Values, and Culture |
Brian Lillie, VP, VeriSign
Synopsis:VP inherits an unqualified team for a strategically important project.
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| Subject Area: | Human Resources, Strategic Management |
| Leadership Role: | |
| Business Function: | Operations/Supply Chain |
| Industry: | High Tech |
| Leadership topic: | Taking Charge |
Kent Thiry, CEO, DaVita
Synopsis:CEO confronts a brilliant new manager who is not fitting in.
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| Subject Area: | Human Resources, Conflict, Decision-Making |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Difficult Conversations |
Danny Shader, CEO, Good Technology
Synopsis:To slash costs, a CEO tells his workforce he is cutting salaries across the board.
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| Subject Area: | Conflict, Human Resources, Power and Politics |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Motivating Teams |
Maria Eitel, President, Nike Foundation
Synopsis:White House Media Affairs Director must address the arrogance of an intern in responding to the public.
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| Subject Area: | Human Resources, Power and Politics |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Non-Profit |
| Leadership topic: | Difficult Conversations |
Nancy Barry, President, Women's World Banking
Synopsis:President must balance the needs of business partners with those of her staff team to achieve her vision.
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| Subject Area: | Power and Politics, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management, Human Resources |
| Industry: | Financial |
| Leadership topic: | Leading Change |
Allison Hickey, General, U.S. Air Force
Synopsis:Air Force Brigadier General must persuade reluctant pilots to adopt new technology that will better protect ground forces.
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| Subject Area: | Strategic Management, Power and Politics |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Human Resources |
| Industry: | Military/Government |
| Leadership topic: | Leading Change |
Rebecca Halstead, General, U.S. Army
Synopsis:Army General discusses how to keep morale high during a year-long combat mission in Iraq.
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| Subject Area: | Human Resources, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Motivating Teams |
Rebecca Halstead, General, U.S. Army
Synopsis:Army Brigadier General must prepare an unfamiliar group of soldiers for a year-long mission in Iraq.
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| Subject Area: | Human Resources, Operations, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Human Resources |
| Industry: | Military/Government |
| Leadership topic: | Leading Change |
Andrea So, Captain, U.S. Army
Synopsis:Army Captain must improve the performance of a logistics unit whose members are culturally diverse.
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| Subject Area: | Human Resources, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Motivating Teams |
Jim Roth, Manager, Dell
Synopsis:Manager must devise incentives for a call-center team to boost customer satisfaction.
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| Subject Area: | Human Resources, Operations, Strategic Management |
| Leadership Role: | Middle Manager |
| Business Function: | Sales/Marketing |
| Industry: | Products & Retail |
| Leadership topic: | Motivating Teams |
Dena Braeger, Captain, U.S. Army
Synopsis:Army officer feels a soldier's homosexuality should not interfere with the job, despite the Don't Ask, Don't Tell policy.
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| Subject Area: | Ethics, Human Resources, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Vision, Values, and Culture |
N.R. Narayana Murthy, CEO, Infosys
Synopsis:To preserve the values of the company, the CEO must confront people who have different personal morals.
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| Subject Area: | Conflict, Ethics, Human Resources |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Vision, Values, and Culture |
Nabeel Gareeb, CEO, MEMC
Synopsis:New CEO considers a radical management overhaul in response to financial and operational disarray.
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| Subject Area: | Human Resources, Operations, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management, Human Resources |
| Industry: | High Tech |
| Leadership topic: | Leading Change |
Geetha Rao, CEO, Silicon Valley Start-up
Synopsis:CEO of a small company takes on a large company that unfairly cancels its contract.
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| Subject Area: | Conflict, Ethics, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | Strategy |
| Industry: | Healthcare |
| Leadership topic: | Making Ethical Decisions |
Marene Allison, Officer, U.S. Army
Synopsis:When faced with an emergency, it is critical for the leader to know their people to make the appropriate decisions without time to think.
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| Subject Area: | Decision-Making, Strategic Management |
| Leadership Role: | |
| Business Function: | Human Resources |
| Industry: | Military/Government |
| Leadership topic: | Motivating Teams |
Marene Allison, Officer, U.S. Army
Synopsis:Female Army officer must address people who call her names while she is leading her unit on a run.
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| Subject Area: | Conflict, Human Resources, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Difficult Conversations |
Andrea So, Captain, U.S. Army
Synopsis:Army Captain takes over for a leader who has not been effective and overlooks potential wisdom gained from experience.
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| Subject Area: | Operations, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Difficult Conversations |
Bill Kern, CEO,
Synopsis:CEO must negotiate a truce between the sales force and support staff.
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| Subject Area: | Strategic Management, Power and Politics, Conflict |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Storytelling |
Karen Zaderej, Former VP, Johnson & Johnson
Synopsis:Manager finds employee is having personal problems that are affecting her productivity at work.
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| Subject Area: | Conflict, Human Resources |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Motivating Teams |
Jim Roth, Manager, Dell
Synopsis:Manager must gain the trust of his call-center team to encourage them to maximize customer satisfaction.
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| Subject Area: | Operations |
| Leadership Role: | Middle Manager |
| Business Function: | Sales/Marketing |
| Industry: | Products & Retail |
| Leadership topic: | Motivating Teams |
Tom Friel, Former Chairman and CEO, Heidrick & Struggles
Synopsis:CEO of executive search firm gives insights into what he and others look for when choosing a CEO.
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| Subject Area: | Career Development, Human Resources |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Vision, Values, and Culture |
Tom Friel, Former Chairman and CEO, Heidrick & Struggles
Synopsis:It is important to follow your instincts and to act quickly on important decisions.
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| Subject Area: | Conflict, Power and Politics, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management, Human Resources |
| Industry: | Services |
| Leadership topic: | Difficult Conversations |
Dick Kovacevich, Chairman, Wells Fargo
Synopsis:When struggling with new ideas, it is important test them in the market place.
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| Subject Area: | Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Financial |
| Leadership topic: | Vision, Values, and Culture |
Dick Kovacevich, Chairman, Wells Fargo
Synopsis:It is important to always communicate and focus on building a common culture as a company grows through acquisitions.
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| Subject Area: | Human Resources, Mergers & Acquisitions |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Financial |
| Leadership topic: | Vision, Values, and Culture |
Dick Kovacevich, Chairman, Wells Fargo
Synopsis:It is important to not allow personal relationships interfere with professional decisions. A leader must always do the right thing.
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| Subject Area: | Decision-Making, Human Resources |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Financial |
| Leadership topic: | Taking Charge |
Dick Kovacevich, Chairman, Wells Fargo
Synopsis:It is important to retain good people even when faced with pressure to downsize.
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| Subject Area: | Career Development, Human Resources |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Financial |
| Leadership topic: | Leading Change |
N.R. Narayana Murthy, CEO, Infosys
Synopsis:As a leader it is important to be transparent and consistently open about decisions.
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| Subject Area: | Decision-Making, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Vision, Values, and Culture |
Deborah Nelson, SVP Marketing, Hewlett Packard
Synopsis:VP discusses the factors affecting change in an organization.
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| Subject Area: | Conflict, Decision-Making, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Leading Change |
Deborah Nelson, SVP Marketing, Hewlett Packard
Synopsis:Listening is a skill which will determine a team's ability to function at a high level.
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| Subject Area: | Decision-Making, Strategic Management |
| Leadership Role: | |
| Business Function: | General Management, Sales/Marketing |
| Industry: | High Tech |
| Leadership topic: | Motivating Teams |
Deborah Nelson, SVP Marketing, Hewlett Packard
Synopsis:Senior manager discusses several key considerations for effective talent management.
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| Subject Area: | Career Development, Human Resources |
| Leadership Role: | |
| Business Function: | Human Resources, Sales/Marketing |
| Industry: | High Tech |
| Leadership topic: | Leading Change |
Vicente Fox, Former President, Mexico
Synopsis:Mexican Presidential Candidate must appeal to people and their needs to change the political system and lead social change.
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| Subject Area: | Power and Politics, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Leading Change |
Brian Lillie, VP, VeriSign
Synopsis:Facing tight deadlines and a difficult project, a manager must challenge an overbearing boss who is hampering progress.
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| Subject Area: | Strategic Management, Power and Politics, Conflict |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Difficult Conversations |
N.R. Narayana Murthy, CEO, Infosys
Synopsis:CEO of Indian software giant attempts to persuade workers to embrace universal values.
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| Subject Area: | Ethics, Globalization, Human Resources |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Diversity |
Sudha Murty, Chairperson, Infosys Foundation
Synopsis:Leader of philanthropic foundation was the first female to attend an all-male engineering university in India four decades ago.
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| Subject Area: | Human Resources, Conflict, Career Development |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Non-Profit |
| Leadership topic: | Fitting In and Standing Out |
Gene Kohn, CEO, KPF
Synopsis:CEO learns that his diverse team encounters prejudice while working for an important overseas client.
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| Subject Area: | Human Resources, Conflict, Ethics |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Diversity |
Maria Eitel, President, Nike Foundation
Synopsis:Executive confronts a colleague about his unspoken stereotypes in hiring.
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| Subject Area: | Human Resources, Ethics |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Non-Profit |
| Leadership topic: | Fitting In and Standing Out |
Rebecca Halstead, General, U.S. Army
Synopsis:General discusses the importance of diversity to strategy and leadership.
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| Subject Area: | Human Resources, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Diversity |
Janet Ang, VP, Global Desktop Business Unit, Lenovo
Synopsis:Leader working in a multi-cultural environment says trust is the key to communication.
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| Subject Area: | Globalization, Human Resources, Strategic Management |
| Leadership Role: | |
| Business Function: | Human Resources |
| Industry: | High Tech |
| Leadership topic: | Diversity |
Rebecca Halstead, General, U.S. Army
Synopsis:Army General outlines what she thinks is important in a good leader.
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| Subject Area: | Career Development, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Motivating Teams |
Rebecca Halstead, General, U.S. Army
Synopsis:Army General discusses how she thinks about taking charge and making improvements when taking charge of a unit.
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| Subject Area: | Human Resources, Operations |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Rebecca Halstead, General, U.S. Army
Synopsis:General talks about the importance of after action reports for successful missions and operations.
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| Subject Area: | Decision-Making, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Leading Change |
Roger Deromedi, CEO, Kraft
Synopsis:CEO talks about how his personal style has evolved through time and experience.
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| Subject Area: | Career Development, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Taking Charge |
Roger Deromedi, CEO, Kraft
Synopsis:CEO confirms how it is important to not always worry about how the short term may impact the long term in having a diverse career.
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| Subject Area: | Career Development, Human Resources |
| Leadership Role: | Board Level |
| Business Function: | Human Resources |
| Industry: | Products & Retail |
| Leadership topic: | Diversity |
Roger Deromedi, CEO, Kraft
Synopsis:When developing a vision it is important to be realistic and keep in mind the facts.
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| Subject Area: | Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Vision, Values, and Culture |
Nancy Barry, President, Women's World Banking
Synopsis:When leading people, it is important to respect them and be humble in spite of your position.
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| Subject Area: | Human Resources, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Financial |
| Leadership topic: | Taking Charge |
Nancy Barry, President, Women's World Banking
Synopsis:When spearheading change in an organization, don't expect everyone to rally around the flag.
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| Subject Area: | Strategic Management, Power and Politics |
| Leadership Role: | Board Level |
| Business Function: | General Management, Human Resources |
| Industry: | Financial |
| Leadership topic: | Leading Change |
Nancy Barry, President, Women's World Banking
Synopsis:Unity in an organization is important and should be prioritized since it will impact the strategy.
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| Subject Area: | Decision-Making, Power and Politics, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Financial |
| Leadership topic: | Motivating Teams |
Gayle Colvin, Colonel, U.S. Air Force
Synopsis:Colonel shares how she is able to motivate people to work hard and do jobs that are risky and dangerous.
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| Subject Area: | Human Resources |
| Leadership Role: | Middle Manager |
| Business Function: | Human Resources |
| Industry: | Military/Government |
| Leadership topic: | Motivating Teams |
Rebecca Halstead, General, U.S. Army
Synopsis:Army General sets goals which guide her leadership strategy and balances the risk of losing a soldier in combat.
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| Subject Area: | Decision-Making, Human Resources, Strategic Management |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Making Ethical Decisions |
Webb McKinney, EVP, Hewlett Packard
Synopsis:Executive charged with carrying out the HP-Compaq merger confronts the task of laying off ten percent of the employees.
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| Subject Area: | Human Resources, Mergers & Acquisitions |
| Leadership Role: | Executive (C-Level) |
| Business Function: | Strategy |
| Industry: | High Tech |
| Leadership topic: | Mergers and Acquisitions |
Webb McKinney, EVP, Hewlett Packard
Synopsis:Executive discusses key considerations and processes used to pull off the HP-compaq merger.
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| Subject Area: | Decision-Making, Mergers & Acquisitions, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | Strategy |
| Industry: | High Tech |
| Leadership topic: | Mergers and Acquisitions |
Webb McKinney, EVP, Hewlett Packard
Synopsis:Executive must implement the HP-Compaq merger while controlling the flow of information.
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| Subject Area: | Ethics, Mergers & Acquisitions, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | Strategy |
| Industry: | High Tech |
| Leadership topic: | Mergers and Acquisitions |
Geetha Rao, CEO, Silicon Valley Start-up
Synopsis:Entrepreneur talks about how having an authoritarian leadership style makes an impact on long term relationships and projects.
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| Subject Area: | Entrepreneurship, Human Resources, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Difficult Conversations |
Naila Mehrabova, General Director, CrossCaspian Oil and Logistics
Synopsis:New manager must convince team member to take on a new role which better fits her skill set.
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| Subject Area: | Career Development, Human Resources |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Difficult Conversations |
Naila Mehrabova, General Director, CrossCaspian Oil and Logistics
Synopsis:Young female executive in male-dominated industry must woo a skeptical board.
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| Subject Area: | Power and Politics, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Leading Change |
Naila Mehrabova, General Director, CrossCaspian Oil and Logistics
Synopsis:Executive talks about the importance of sharing success with the team and being humble as the leader.
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| Subject Area: | Human Resources, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Vision, Values, and Culture |
Janet Ang, VP, Global Desktop Business Unit, Lenovo
Synopsis:Executive commands a team of people from vastly different cultures following a merger.
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| Subject Area: | Human Resources, Strategic Management, Globalization |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Diversity |
Beth Silsdorf, Commander, U.S. Navy
Synopsis:Naval Officer makes an unpopular decision and must persuade her team to fall in behind her.
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| Subject Area: | Conflict, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Doug Williams, Team Leader, Colgate/Palmolive
Synopsis:Manager wants to fire a blue-collar employee with a history of breaking rules but meets unexpected obstacles.
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| Subject Area: | Conflict, Ethics, Human Resources |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Products & Retail |
| Leadership topic: | Making Ethical Decisions |
Pradeep Jotwani, SVP, Supplies, Hewlett Packard
Synopsis:Manager must keep operating standards high despite anxiety and uncertainty during a merger.
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| Subject Area: | Operations, Strategic Management |
| Leadership Role: | |
| Business Function: | Operations/Supply Chain |
| Industry: | High Tech |
| Leadership topic: | Mergers and Acquisitions |
Webb McKinney, EVP, Hewlett Packard
Synopsis:Exploring the multiple layers of complexity in the HP-Compaq merger.
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| Subject Area: | Mergers & Acquisitions, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | Strategy |
| Industry: | High Tech |
| Leadership topic: | Mergers and Acquisitions |
Leslye Louie, SVP, Hewlett Packard
Synopsis:Manager must keep her team focused during grueling six-month merger integration process.
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| Subject Area: | Conflict, Human Resources, Mergers & Acquisitions |
| Leadership Role: | |
| Business Function: | Strategy |
| Industry: | High Tech |
| Leadership topic: | Motivating Teams |
Leslye Louie, SVP, Hewlett Packard
Synopsis:Manager must decide when to fight, or give in, during merger implementation talks.
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| Subject Area: | Conflict, Mergers & Acquisitions, Strategic Management |
| Leadership Role: | |
| Business Function: | Strategy |
| Industry: | High Tech |
| Leadership topic: | Vision, Values, and Culture |
Hank Vigil, SVP, Strategy & Partnership, Microsoft
Synopsis:Executive engages a loose affiliation of colleagues to make deals with corporate partners.
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| Subject Area: | Power and Politics, Strategic Management |
| Leadership Role: | |
| Business Function: | Strategy |
| Industry: | High Tech |
| Leadership topic: | Motivating Teams |
Dave Kaval, CEO, Golden Baseball League
Synopsis:Business owner must quickly persuade his unhappy team to put aside their grievance.
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| Subject Area: | Conflict, Entrepreneurship, Human Resources |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Taking Charge |
Dave Kaval, CEO, Golden Baseball League
Synopsis:Small business owner has to find a way to win over his disgruntled star.
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| Subject Area: | Entrepreneurship, Human Resources, Power and Politics |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Difficult Conversations |
Dave Kaval, CEO, Golden Baseball League
Synopsis:Founder must find new types of incentives to make his younger workers do his bidding.
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| Subject Area: | Human Resources, Strategic Management, Entrepreneurship |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Motivating Teams |
Dave Kaval, CEO, Golden Baseball League
Synopsis:Entrepreneur encounters a chorus of naysayers as he tries to get his startup off the ground.
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| Subject Area: | Finance/Accounting, Entrepreneurship, Strategic Management |
| Leadership Role: | Board Level, Executive (C-Level) |
| Business Function: | General Management, R&D/Product Development, Strategy |
| Industry: | Products & Retail |
| Leadership topic: | Leading Change |
Manuel Medina-Mora, Chairman & CEO, Citigroup Latin America
Synopsis:Executive must respond to tough times with a special set of clear priorities.
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| Subject Area: | Human Resources, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Financial |
| Leadership topic: | Vision, Values, and Culture |
Manuel Medina-Mora, Chairman & CEO, Citigroup Latin America
Synopsis:Executive must blend a multitude of corporate and national backgrounds into a unified workforce.
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| Subject Area: | Globalization, Human Resources, Mergers & Acquisitions |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Financial |
| Leadership topic: | Diversity |
Janet Ang, VP, Global Desktop Business Unit, Lenovo
Synopsis:Veteran manager must help her employees face reality of life under a new owner.
View Categories
| Subject Area: | Globalization, Human Resources, Mergers & Acquisitions |
| Leadership Role: | |
| Business Function: | General Management, Human Resources |
| Industry: | High Tech |
| Leadership topic: | Leading Change |
Juan-Carlos Ruck, VP, Sales, Pepsico
Synopsis:Manager must reassure his staff after taking an abrupt and unexplained four-week leave.
View Categories
| Subject Area: | Career Development, Human Resources, Work/Life Balance |
| Leadership Role: | |
| Business Function: | Sales/Marketing |
| Industry: | Products & Retail |
| Leadership topic: | Difficult Conversations |
Debra Reisenthel, CEO, Novasys
Synopsis:CEO debates whether to share news that may soon cripple the company fearing her team's motivation will fade in the interim.
View Categories
| Subject Area: | Human Resources, Decision-Making, Ethics |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Difficult Conversations |
Maria Eitel, President, Nike Foundation
Synopsis:Executive counsels a subordinate who is self-deprecating in a presentation.
View Categories
| Subject Area: | Human Resources, Career Development |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Non-Profit |
| Leadership topic: | Developing Leaders |
Jeffrey Bewkes, CEO, Time Warner
Synopsis:Executive struggles to convey a conglomerate's complex business issues to a diverse board.
View Categories
| Subject Area: | Power and Politics, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Vision, Values, and Culture |
Nancy Barry, President, Women's World Banking
Synopsis:Executive must coach an egocentric subordinate.
View Categories
| Subject Area: | Career Development, Human Resources, Power and Politics |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Financial |
| Leadership topic: | Developing Leaders |
Tom Friel, Former Chairman and CEO, Heidrick & Struggles
Synopsis:Executive steps into CEO role realizing that there is no planning for his successor.
View Categories
| Subject Area: | Human Resources, Power and Politics, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Developing Leaders |
Karen Zaderej, Former VP, Johnson & Johnson
Synopsis:Leader finds that her lackluster R&D team lacks the skills they need to perform.
View Categories
| Subject Area: | Human Resources, Operations, Strategic Management |
| Leadership Role: | |
| Business Function: | Operations/Supply Chain |
| Industry: | Healthcare |
| Leadership topic: | Developing Leaders |
N.R. Narayana Murthy, CEO, Infosys
Synopsis:CEO discusses how to mentor enthusiastic young people whose lack of experience can easily damage a company.
View Categories
| Subject Area: | Career Development, Human Resources |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Developing Leaders |
Jesse Kingg, Retired Commander, U.S. Navy
Synopsis:Commander must decide whether to overrule his staff's recommendation to reward a controversial colleague.
View Categories
| Subject Area: | Conflict, Human Resources |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Developing Leaders |
Janet Ang, VP, Global Desktop Business Unit, Lenovo
Synopsis:Executive must bring together two international companies with different internal processes and cultures.
View Categories
| Subject Area: | Globalization, Mergers & Acquisitions, Strategic Management |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Vision, Values, and Culture |
N.R. Narayana Murthy, CEO, Infosys
Synopsis:CEO must gain the trust of the people in his company and the business community.
View Categories
| Subject Area: | Human Resources, Strategic Management, Work/Life Balance |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Developing Leaders |
Gayle Colvin, Colonel, U.S. Air Force
Synopsis:Colonel describes what it takes to be a good leader.
View Categories
| Subject Area: | Career Development, Human Resources |
| Leadership Role: | Middle Manager |
| Business Function: | Human Resources |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Brian NeSmith, CEO, Blue Coat
Synopsis:CEO questions an under-performing manager who blames sleeplessness caused by a young child at home.
View Categories
| Subject Area: | Human Resources, Strategic Management, Conflict |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Developing Leaders |
Gayle Colvin, Colonel, U.S. Air Force
Synopsis:An Air Force Academy leader must help cadets overcome gender and racial biases.
View Categories
| Subject Area: | Conflict, Ethics, Human Resources |
| Leadership Role: | |
| Business Function: | General Management, Human Resources |
| Industry: | Military/Government |
| Leadership topic: | Diversity |
Chris Tilghman, Director, Inside Track
Synopsis:A just-promoted manager struggles to motivate under-performing employees who are different from himself.
View Categories
| Subject Area: | Human Resources, Operations, Conflict, Career Development |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Sales/Marketing, Human Resources |
| Industry: | Services |
| Leadership topic: | Becoming a Leader |
Charles Carmel, VP, Corporate Development, Cisco Systems
Synopsis:A young business analyst is chosen to manage a group of peers that he formerly competed with.
View Categories
| Subject Area: | Career Development, Conflict, Human Resources, Mergers & Acquisitions, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Human Resources |
| Industry: | High Tech |
| Leadership topic: | Becoming a Leader |
Lisa Dawe, Division VP, DaVita
Synopsis:A management trainee takes over an under-performing clinic with a staff unaccustomed to solving problems.
View Categories
| Subject Area: | Operations, Decision-Making |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Becoming a Leader |
Bob Holden, former General Manager, Rent.com (eBay)
Synopsis:A young manager must motivate a team with numerous performance issues in order to achieve lofty growth targets.
View Categories
| Subject Area: | Operations, Decision-Making |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Products & Retail, Services |
| Leadership topic: | Becoming a Leader |
Gerald Risk, President, Asurion
Synopsis:A CFO’s expanded role comes with the proviso that he raise his group’s performance from good to “world-class.”
View Categories
| Subject Area: | Finance/Accounting, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Financial |
| Leadership topic: | Becoming a Leader |
Roy Gilbert, Director, User Operations & Policy, Google
Synopsis:The general manager of a fast-growing division confronts the limits of a hands-on style.
View Categories
| Subject Area: | Decision-Making, Globalization, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Becoming a Leader |
Mike Folgner, former General Manager, Video, Yahoo
Synopsis:After Yahoo acquires his early-stage startup, an entrepreneur must manage a team resistant to change.
View Categories
| Subject Area: | Conflict, Innovation, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | R&D/Product Development |
| Industry: | High Tech |
| Leadership topic: | Becoming a Leader |
Josh Golomb, General Manager, DaVita
Synopsis:Golomb must overcome a feeling of personal failure when the fast-growing division he co-leads encounters difficulty.
View Categories
| Subject Area: | Entrepreneurship, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Becoming a Leader |
Carol Daniels, CEO, ATP
Synopsis:A publishing company CEO wrestles with how to treat a senior executive responsible for an avoidable business disaster.
View Categories
| Subject Area: | Operations, Decision-Making |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Difficult Conversations |
Pete Thigpen, Former President, Levi Strauss USA
Synopsis:Should an executive confirm or deny an inquiry about an imminent plant closure when the plant manager calls?
View Categories
| Subject Area: | Human Resources, Conflict, Ethics |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Making Ethical Decisions |
Brian Helmick, Co-founder & President, Algentis
Synopsis:A startup manager faces hard choices when he realizes he hired the wrong person for a key position.
View Categories
| Subject Area: | Decision-Making, Entrepreneurship, Human Resources |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Human Resources |
| Industry: | Services |
| Leadership topic: | Becoming a Leader |
Kate Surman, Administrator, academic medical center
Synopsis:A manager must shift gears when a performance review with a volatile employee takes an emotional turn.
View Categories
| Subject Area: | Conflict, Decision-Making, Human Resources |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Human Resources |
| Industry: | Healthcare |
| Leadership topic: | Becoming a Leader |
Alex Jensen, Marketing Executive, BP
Synopsis:Manager must lead by example by communicating effectively while managing her team from home.
View Categories
| Subject Area: | Operations, Power and Politics, Decision-Making, Ethics, Work/Life Balance, Conflict |
| Leadership Role: | |
| Business Function: | General Management, Sales/Marketing, Strategy |
| Industry: | Products & Retail, Services |
| Leadership topic: | Managing Boss and Expectations |
Alex Jensen, Marketing Executive, BP
Synopsis:Manager must keep her team motivated while leading them remotely.
View Categories
| Subject Area: | Entrepreneurship, Power and Politics, Strategic Management, Work/Life Balance |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Motivating Teams |
Marty Evans, Admiral and CEO, U.S Navy, Girl Scouts, and Red Cross
Synopsis:Officer clearly sees a problem in the organizational culture but is not in a position to directly make changes.
View Categories
| Subject Area: | Decision-Making, Strategic Management |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Strategy |
| Industry: | Military/Government |
| Leadership topic: | Vision, Values, and Culture |
Marty Evans, Admiral and CEO, U.S Navy, Girl Scouts, and Red Cross
Synopsis:CEO struggles with whether or not to fund disaster relief when the non-profit organization is financially constrained.
View Categories
| Subject Area: | Strategic Management, Decision-Making, Ethics |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Strategy |
| Industry: | Non-Profit |
| Leadership topic: | Vision, Values, and Culture |
Marty Evans, Admiral and CEO, U.S Navy, Girl Scouts, and Red Cross
Synopsis:Military Officer must understand the cultural dynamics and then drive change for a positive impact from diversity.
View Categories
| Subject Area: | Conflict, Decision-Making, Power and Politics, Strategic Management |
| Leadership Role: | |
| Business Function: | Strategy |
| Industry: | Military/Government |
| Leadership topic: | Diversity |
Marty Evans, Admiral and CEO, U.S Navy, Girl Scouts, and Red Cross
Synopsis:Military Officer must decide whether or not to follow her Commander's orders when she disagrees with his decision.
View Categories
| Subject Area: | Conflict, Decision-Making, Ethics, Operations |
| Leadership Role: | |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Kate Richardson, Superintendent, National Park Service
Synopsis:National Park Service Superintendent must unify a disparate organization that lacks common focus, branding, mission, and vision.
View Categories
| Subject Area: | Decision-Making, Power and Politics, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Leading Change |
Nicole Malachowski, Officer, United States Air Force
Synopsis:Female Officer must overcome the lack of confidence in her abilities because she is a woman.
View Categories
| Subject Area: | Conflict, Operations, Decision-Making |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Managing Boss and Expectations |
Nicole Malachowski, Officer, United States Air Force
Synopsis:Air Force Officer must determine whether or not to include a pilot who has a great attitude but lacks the necessary expertise for critical missions.
View Categories
| Subject Area: | Operations |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Developing Leaders |
Andrew Brandt, Business Manager, Green Bay Packers - NFL
Synopsis:Team Manager must decide how to handle a talented player with a bad attitude without jeopardizing the team culture of the Green Bay Packers.
View Categories
| Subject Area: | Conflict, Operations, Decision-Making |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Difficult Conversations |
Brian NeSmith, CEO, Blue Coat
Synopsis:CEO must determine how to proceed when he disagrees with the advise of his Board.
View Categories
| Subject Area: | Conflict, Decision-Making, Power and Politics, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Taking Charge |
Andrew Brandt, Business Manager, Green Bay Packers - NFL
Synopsis:NFL Team Manager must negotiate with Brett Favre, a talented football player, to join the Green Bay Packers.
View Categories
| Subject Area: | Career Development, Decision-Making, Human Resources |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Developing Leaders |
Deanna Won, Officer, Air Force
Synopsis:Leader must determine how to deal with problem employee who is disruptive to group.
View Categories
| Subject Area: | Career Development, Human Resources |
| Leadership Role: | Middle Manager |
| Business Function: | Human Resources, Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Developing Leaders |
Rosalind Kainyah, Company President, DeBeers Inc.
Synopsis:Vice President must manage challenging international negotiations while leading and motivating her team of worker bees and self motivators.
View Categories
| Subject Area: | Conflict, Decision-Making, Ethics, Human Resources, Operations, Power and Politics, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Operations/Supply Chain, Strategy |
| Industry: | Products & Retail |
| Leadership topic: | Motivating Teams |
Rosalind Kainyah, Company President, DeBeers Inc.
Synopsis:Vice President must manage team member who was denied her executive level job.
View Categories
| Subject Area: | Conflict, Decision-Making, Ethics, Human Resources, Operations, Power and Politics, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Human Resources, Operations/Supply Chain |
| Industry: | Products & Retail |
| Leadership topic: | Difficult Conversations |
Dave Almand, Officer, U.S. Air Force
Synopsis:Commander must maintain team's motivation after organization's leader commit suicide, leading to low morale, uncertainty, fear and copy cats.
View Categories
| Subject Area: | Operations |
| Leadership Role: | |
| Business Function: | Operations/Supply Chain |
| Industry: | Military/Government |
| Leadership topic: | Motivating Teams |
Peter Loescher, CEO, Siemens
Synopsis:CEO is recruited after previous leaders left with scandalous charges and must inspire company to recover it's strong reputation while leading positive reform.
View Categories
| Subject Area: | Ethics, Globalization, Power and Politics, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Taking Charge |
Peter Loescher, CEO, Siemens
Synopsis:New CEO must build a culture of accountability to change the way business is done after a scandal.
View Categories
| Subject Area: | Strategic Management, Power and Politics, Decision-Making, Globalization |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Strategy |
| Industry: | Services |
| Leadership topic: | Leading Change |
Chris Tilghman, Director, Inside Track
Synopsis:Manager struggles with a new boss who has unrealistic expectations and lacks experience in the industry.
View Categories
| Subject Area: | Operations |
| Leadership Role: | Middle Manager |
| Business Function: | Operations/Supply Chain |
| Industry: | Products & Retail |
| Leadership topic: | Becoming a Leader |
Dave Mihalic, Superintendent, National Park Service
Synopsis:A new National Park Superintendent must establish a presence in a region that is opposed to any government people or influence.
View Categories
| Subject Area: | Operations, Power and Politics, Strategic Management |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Leading Change |
Gerard Baker, Superintendent, National Park Service
Synopsis:Superintendent is confronted because he is an American Indian leading at Little Bighorn.
View Categories
| Subject Area: | Strategic Management, Conflict |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Difficult Conversations |
Bob Stanton, Superintendent, National Park Service
Synopsis:National Park Service Superintendent must break down real and perceived barriers between the local community and his staff to enable better collaboration and a positive presence in the region.
View Categories
| Subject Area: | Conflict, Globalization, Strategic Management |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Diversity |
Bob Barbee, Superintendent, National Park Service
Synopsis:National Park Service Superintendent must determine whether or not to support a fire team leader who determines it is necessary to jeopardize a pristine part of the park resource in the effort to limit a forest fire’s advance.
View Categories
| Subject Area: | Conflict, Decision-Making, Power and Politics, Strategic Management |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Maureen Finnerty, Superintendent, National Park Service
Synopsis:National Park Service Superintendent must bridge the cultural gap between the local population and the Park's traditional visitors, programs and donors
View Categories
| Subject Area: | Globalization, Power and Politics, Strategic Management |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Diversity |
Mike Ward, Superintendent, National Park Service
Synopsis:Superintendent inherits a building project that lacks Park and Federal support but is critical for local support.
View Categories
| Subject Area: | Strategic Management, Power and Politics, Conflict |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Leading Change |
Maureen Finnerty, Superintendent, National Park Service
Synopsis:Superintendent must identify stakeholders and find common ground to accomplish a controversial dam removal project.
View Categories
| Subject Area: | Strategic Management, Power and Politics, Conflict |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Leading Change |
Paul Bud Bucha, Medal of Honor Recipient, U.S. Army
Synopsis:Army Captain must confront overwhelming odds and overcome fear, fatigue, and ambiguity.
View Categories
| Subject Area: | Decision-Making, Ethics, Operations, Power and Politics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Solomon Trujillo, CEO, Telstra
Synopsis:American, Latino CEO must overcome cultural bias and political opposition while leading a traditional, government-owned company to be a profitable, privately held company in Australia
View Categories
| Subject Area: | Globalization, Innovation, Power and Politics, Strategic Management |
| Leadership Role: | Board Level, Executive (C-Level) |
| Business Function: | General Management, Strategy |
| Industry: | High Tech |
| Leadership topic: | Vision, Values, and Culture |
Laura Chinchilla, President, Costa Rica
Synopsis:Costa Rica President must determine how to attract foreign investment in order to build economic prosperity for her country to succeed.
View Categories
| Subject Area: | Globalization, Power and Politics, Strategic Management |
| Leadership Role: | Board Level, Executive (C-Level) |
| Business Function: | General Management, Strategy |
| Industry: | Military/Government |
| Leadership topic: | Vision, Values, and Culture |
Paul Bud Bucha, Medal of Honor Recipient, U.S. Army
Synopsis:Army leader must overcome his own fears and uncertainty to lead decisively and courageously through overwhelming odds.
View Categories
| Subject Area: | Strategic Management, Power and Politics, Decision-Making, Ethics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Strategy |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Toby Seay, Senior Vice President, Bechtel
Synopsis:Senior Vice President gets feedback that one of his direct reports is not performing well, driving him to take action to better understand the issue and to manage a difficult conversation around non-verbal issues.
View Categories
| Subject Area: | Operations, Career Development |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Developing Leaders |
Gayle Hazelwood, Superintendent, National Park Service
Synopsis:Leader must turn around an under-performing team after arriving to a new job.
View Categories
| Subject Area: | Decision-Making, Human Resources |
| Leadership Role: | |
| Business Function: | General Management, Human Resources |
| Industry: | Military/Government |
| Leadership topic: | Motivating Teams |
Woody Smeck, Superintendent, National Park Service
Synopsis:Leader must unite disparate groups and motivate everybody to have a common vision to better accomplish the mission.
View Categories
| Subject Area: | Strategic Management |
| Leadership Role: | |
| Business Function: | General Management, Sales/Marketing, Strategy |
| Industry: | Military/Government, Non-Profit |
| Leadership topic: | Vision, Values, and Culture |
Jim Haynes, Sr. Vice President, Bechtel Corp
Synopsis:Senior Vice President must bring together two culturally different teams to perform on a very ambitious project under great pressure.
View Categories
| Subject Area: | Decision-Making, Human Resources, Mergers & Acquisitions, Operations, Strategic Management |
| Leadership Role: | |
| Business Function: | General Management, Operations/Supply Chain, Strategy |
| Industry: | Services |
| Leadership topic: | Motivating Teams |
Webb McKinney, EVP, Hewlett Packard
Synopsis:Executive who led the HP Compaq merger discusses what makes people successful in merger integration work.
View Categories
| Subject Area: | Career Development, Mergers & Acquisitions, Strategic Management |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Leading Change |
Larry Melton, Project Executive Director, Bechtel Corporation
Synopsis:Project Director addresses how he uses senior manager reviews to increase productivity rather than leave people feeling disengaged and demotivated.
View Categories
| Subject Area: | Strategic Management |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, R&D/Product Development |
| Industry: | Military/Government, Services |
| Leadership topic: | Motivating Teams |
Bill Henry, Principal Vice President, Bechtel Corporation
Synopsis:Vice President must break down silos and cultural differences to increase team performance and deliver on a highly complex project.
View Categories
| Subject Area: | Operations, Power and Politics |
| Leadership Role: | |
| Business Function: | General Management, Operations/Supply Chain |
| Industry: | Military/Government, Services |
| Leadership topic: | Vision, Values, and Culture |
Donn Grimm, Principal Vice President, Bechtel Corporation
Synopsis:Vice President must overcome team friction by forcing teams to address their challenges with one another and raise their performance.
View Categories
| Subject Area: | Conflict, Operations |
| Leadership Role: | |
| Business Function: | General Management, Operations/Supply Chain |
| Industry: | Military/Government, Services |
| Leadership topic: | Difficult Conversations |
Michael Costas, Principal Vice President, Bechtel Corporation
Synopsis:Program Director must regain the trust of a client and motivate his team to perform after a serious technical issue and program schedule slip.
View Categories
| Subject Area: | Conflict, Operations |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Operations/Supply Chain |
| Industry: | Military/Government, Services |
| Leadership topic: | Taking Charge |
Marla Wright, Program Manager, Bechtel Corporation
Synopsis:Manager struggles with a counterpart whose behaviors are jeopardizing the project success.
View Categories
| Subject Area: | Operations, Power and Politics, Conflict |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, R&D/Product Development |
| Industry: | Military/Government, Services |
| Leadership topic: | Difficult Conversations |
Bob Krumenaker, Superintendent, National Park Service
Synopsis:Superintendent must reconcile historical and cultural differences to work together.
View Categories
| Subject Area: | Strategic Management, Power and Politics |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Strategy |
| Industry: | Military/Government |
| Leadership topic: | Vision, Values, and Culture |
David Smith, Superintendent, National Park Service
Synopsis:Superintendent must change the culture to drive engagement and results.
View Categories
| Subject Area: | Human Resources, Strategic Management, Power and Politics, Conflict |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Vision, Values, and Culture |
Michael Creasey, Superintendent, National Park Service
Synopsis:Vice Superintendent turns around a team and organization to seek national support.
View Categories
| Subject Area: | Strategic Management, Operations, Power and Politics, Conflict |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Strategy |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Sara Newman, Director, Department of Health and Human Services
Synopsis:Leader must get buy in for a change in a very traditional national organization.
View Categories
| Subject Area: | Strategic Management, Power and Politics, Conflict |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Leading Change |
Frank Dean, Superintendent, National Park Service
Synopsis:Superintendent must address fiscal issues that have a ripple effect on his organization.
View Categories
| Subject Area: | Finance/Accounting, Operations, Decision-Making |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Prince Kofi Amoabeng, Founder and CEO, UT
Synopsis:African founder and CEO must build a culture of trust in his African company, which is new and different for his employees.
View Categories
| Subject Area: | Strategic Management, Innovation, Globalization |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Financial |
| Leadership topic: | Vision, Values, and Culture |
Prince Kofi Amoabeng, Founder and CEO, UT
Synopsis:African CEO must determine how to balance family loyalties with business.
View Categories
| Subject Area: | Power and Politics, Strategic Management, Work/Life Balance, Decision-Making, Entrepreneurship |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Financial |
| Leadership topic: | Taking Charge |
Prince Kofi Amoabeng, Founder and CEO, UT
Synopsis:African CEO must overcome difficult regulations and limitations imposed by the government for his business.
View Categories
| Subject Area: | Operations, Power and Politics, Decision-Making, Entrepreneurship |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Financial |
| Leadership topic: | Innovation |
Anne Marie Burgoyne, Managing Director, Social Innovation, Emerson Collective
Synopsis:Board Member of Non-Profit must determine how to advise and handle a leader who may be undermining organization's efficiency and success.
View Categories
| Subject Area: | Strategic Management, Power and Politics, Decision-Making |
| Leadership Role: | Board Level |
| Business Function: | Consulting, General Management |
| Industry: | Non-Profit |
| Leadership topic: | Difficult Conversations |
Anne Marie Burgoyne, Managing Director, Social Innovation, Emerson Collective
Synopsis:Board member must determine how to enable a Non-Profit to better function through it's Board of Directors.
View Categories
| Subject Area: | Strategic Management, Operations, Power and Politics, Decision-Making |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Non-Profit |
| Leadership topic: | Leading Change |
James Buckhouse, Head of Content, Sequoia
Synopsis:A leader talks about how every type of business needs to tell stories because the products can't speak for themselves.
View Categories
| Subject Area: | Strategic Management |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | Strategy |
| Industry: | High Tech |
| Leadership topic: | Storytelling |
Christian Roman, Story Artist, Pixar
Synopsis:A leader talks about how we use stories to learn about life and how to be successful.
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| Subject Area: | Strategic Management, Career Development |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | General Management, Sales/Marketing |
| Industry: | Financial, Products & Retail, Healthcare, Military/Government, High Tech, Services, Non-Profit |
| Leadership topic: | Storytelling |
Mindy Grossman, CEO, HSN Inc.
Synopsis:Storytelling and context in business is critical to long term brand success. Storytelling saved HSN and was a critical part of reinventing the business model from selling to inspiring through stories.
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| Subject Area: | Strategic Management |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | Sales/Marketing |
| Industry: | Financial, Products & Retail, High Tech, Services, Non-Profit |
| Leadership topic: | Storytelling |
Nancy Duarte, Principal, Duarte, Inc.
Synopsis:The job of every leader is to curate the stories in your company. Find stories, find meaning, and amplify that. Sometimes decomission some stories.
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| Subject Area: | Strategic Management, Career Development |
| Leadership Role: | |
| Business Function: | Sales/Marketing |
| Industry: | Products & Retail, Services |
| Leadership topic: | Storytelling |
Leslie Witt, Associated Partner, Ideo
Synopsis:A leader talks about how she uses the power of words to shift the perspective of her audience.
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| Subject Area: | Strategic Management |
| Leadership Role: | Middle Manager |
| Business Function: | Strategy |
| Industry: | Healthcare |
| Leadership topic: | Storytelling |
David Hornik, General Partner, August Capital
Synopsis:A leader talks about how using humor with your branding and story can be powerful.
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| Subject Area: | Strategic Management |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | |
| Industry: | Products & Retail, High Tech, Services |
| Leadership topic: | Storytelling |
Amy Brooks, EVP, Team Marketing and Business Operations, National Basketball Association
Synopsis:A leader talks about how influential a story can be if it is told to inspire others.
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| Subject Area: | Strategic Management, Work/Life Balance, Career Development |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | General Management, Sales/Marketing, Strategy |
| Industry: | Services |
| Leadership topic: | Storytelling |
Leslie Blodgett, Executive Chairman, Bare Escentuals
Synopsis:Founder shares her insights about how she uses empathy in storytelling.
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| Subject Area: | Power and Politics, Strategic Management, Work/Life Balance |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | Sales/Marketing |
| Industry: | Products & Retail |
| Leadership topic: | Storytelling |
Leslie Blodgett, Executive Chairman, Bare Escentuals
Synopsis:Founder discusses how she leverages story in her business Bare Escentuals.
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| Subject Area: | Power and Politics, Strategic Management, Work/Life Balance |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level) |
| Business Function: | Sales/Marketing, Strategy |
| Industry: | Products & Retail |
| Leadership topic: | Storytelling |
Leslie Blodgett, Executive Chairman, Bare Escentuals
Synopsis:Founder shares insights to how she uses humor effectively with her storytelling.
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| Subject Area: | Strategic Management, Power and Politics |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level) |
| Business Function: | R&D/Product Development, Sales/Marketing |
| Industry: | Products & Retail |
| Leadership topic: | Storytelling |
Jennifer Aaker, General Atlantic Partners Professor of Marketing, Stanford Graduate School of Business
Synopsis:Jennifer Aaker shares the behavioral science behind the power of story.
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| Subject Area: | Strategic Management, Operations, Power and Politics |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | Sales/Marketing, Strategy |
| Industry: | Products & Retail, Services |
| Leadership topic: | Storytelling |
Jennifer Aaker, General Atlantic Partners Professor of Marketing, Stanford Graduate School of Business
Synopsis:Aaker speaks to the science behind the power of empathy in storytelling.
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| Subject Area: | Strategic Management, Power and Politics |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | Sales/Marketing |
| Industry: | Services |
| Leadership topic: | Storytelling |
Jennifer Aaker, General Atlantic Partners Professor of Marketing, Stanford Graduate School of Business
Synopsis:Aaker speaks to the power of purpose in storytelling.
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| Subject Area: | Strategic Management, Power and Politics |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | Sales/Marketing |
| Industry: | Services |
| Leadership topic: | Storytelling |
Jennifer Aaker, General Atlantic Partners Professor of Marketing, Stanford Graduate School of Business
Synopsis:Aaker shares the science behind the power of humor in story.
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| Subject Area: | Strategic Management |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | Sales/Marketing, Strategy |
| Industry: | |
| Leadership topic: | Storytelling |
Christy Turlington, Founder, Every Mother Counts
Synopsis:A Nonprofit founder talks about how she uses story to further her organization's mission.
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| Subject Area: | Strategic Management |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | Strategy |
| Industry: | Non-Profit |
| Leadership topic: | Storytelling |
Greg Poulsen, Senior Vice President and Chief Strategy Officer, Intermountain Healthcare
Synopsis:Hospital Executive analyzes patterns around physician delivery of care to innovate within a 22 hospital, 185-clinic integrated health system in order to stay operationally efficient, maintain a high level of patient safety and deliver results.
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| Subject Area: | Strategic Management, Innovation, Operations |
| Leadership Role: | Senior Manager (VP-level) |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Innovation |
Jason Rosenthal, CEO, Lytro
Synopsis:The CEO struggles with how to align his resources to optimize the market and evolving technology.
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| Subject Area: | Strategic Management, Innovation, Decision-Making |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management, Strategy |
| Industry: | High Tech |
| Leadership topic: | Innovation |
Robin Richards Donohoe, Co-Chair, Draper Richards Kaplan Foundation
Synopsis:An investor shares insights about how leadership can be influenced by strong relationship building and the satisfaction that comes from a good culture.
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| Subject Area: | Strategic Management, Work/Life Balance, Career Development, Entrepreneurship |
| Leadership Role: | Executive (C-Level) |
| Business Function: | Finance/Accounting |
| Industry: | Financial |
| Leadership topic: | Work-Life Integration |
Robin Richards Donohoe, Co-Chair, Draper Richards Kaplan Foundation
Synopsis:A woman investor asks critical questions to help guide you towards greater career and life satisfaction.
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| Subject Area: | Strategic Management, Work/Life Balance, Career Development |
| Leadership Role: | Executive (C-Level) |
| Business Function: | Finance/Accounting |
| Industry: | Financial |
| Leadership topic: | Managing Boss and Expectations |
Robin Richards Donohoe, Co-Chair, Draper Richards Kaplan Foundation
Synopsis:An investor talks about how she did not ask hard questions in the beginning of her career, but talks about how important it is to plot your own destiny early rather than later.
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| Subject Area: | Strategic Management, Work/Life Balance, Career Development, Entrepreneurship |
| Leadership Role: | Executive (C-Level) |
| Business Function: | Finance/Accounting |
| Industry: | Financial |
| Leadership topic: | What I Wish I Knew |
Nicole Chang, Senior VP, Consulting Company
Synopsis:An Executive struggles with how to build relationships and close deals with partners in Asia who are used to bonding after hours by drinking and going to spas, where she is not welcome.
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| Subject Area: | Strategic Management, Power and Politics, Conflict, Career Development |
| Leadership Role: | Senior Manager (VP-level) |
| Business Function: | Consulting |
| Industry: | Services |
| Leadership topic: | Fitting In and Standing Out |
Nicole Chang, Senior VP, Consulting Company
Synopsis:A busy executive shares some personal decisions she made to involve her children in her professional life and carve out time to be with them in spite of her schedule.
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| Subject Area: | Strategic Management, Work/Life Balance |
| Leadership Role: | Senior Manager (VP-level) |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Work-Life Integration |
Van Ton-Quinlivan, Vice Chancellor, Workforce and Economic Development for the California Community Colleges
Synopsis:A senior leader talks about how she must be very strategic about maintaining her important relationships.
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| Subject Area: | Strategic Management, Work/Life Balance, Career Development |
| Leadership Role: | Senior Manager (VP-level) |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Work-Life Integration |
Dana Bloom, VP & General Manager of Keep Collective, Stella and Dot
Synopsis:A senior executive talks about how she must develop certain behaviors to be more effective and well accepted in a male-dominated industry.
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| Subject Area: | Strategic Management, Power and Politics, Career Development |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Products & Retail, Services |
| Leadership topic: | Fitting In and Standing Out |
Miriam Rivera, Vice President/Deputy General Counsel, Google
Synopsis:A lawyer must advocate for herself when she is being excluded from the team about to handle a pivotal case for the company.
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| Subject Area: | Strategic Management, Power and Politics |
| Leadership Role: | Senior Manager (VP-level) |
| Business Function: | General Management, Strategy |
| Industry: | High Tech |
| Leadership topic: | Managing Boss and Expectations |
Maria Anhalt, Vice President of R&D for Automation Software, HP
Synopsis:A senior executive shares the insights she gains from being on a Board.
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| Subject Area: | Strategic Management, Career Development |
| Leadership Role: | Board Level |
| Business Function: | |
| Industry: | Services |
| Leadership topic: | Fitting In and Standing Out |
Jack Jacobs, Medal of Honor Recipient and Business Leader, U.S. Army, Financial Companies, and Philanthropic Organizations
Synopsis:Leading a small squad in a war zone, Jacobs encounters a surprise attack and must decide how to proceed without guidance, despite having little experience and everything at stake.
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| Subject Area: | Strategic Management, Conflict, Decision-Making |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Florent "Flo" Groberg, Medal of Honor Recipient and Business Leader, U.S. Army and Fortune 500 Companies
Synopsis:As a new officer in the Army Groberg given command of his first combat unit of 24 direct reports, yet doubts himself and must learn how to lead while establishing himself as credible and trustworthy with his new team.
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| Subject Area: | Strategic Management, Power and Politics, Career Development |
| Leadership Role: | Middle Manager |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |