There are 54 videos in the "Difficult Conversations" collection
Gordon Bethune, Former CEO, Continental Airlines
Synopsis:Reflections on turnaround at Continental Airlines.
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| Subject Area: | Human Resources, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Taking Charge |
Anne Mulcahy, CEO, Xerox
Synopsis:Reflections on turnaround at Xerox.
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| Subject Area: | Decision-Making, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Difficult Conversations |
Herb Kelleher, Former CEO, Southwest Airlines
Synopsis:Reflections on culture at Southwest Airlines.
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| Subject Area: | Human Resources, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Vision, Values, and Culture |
Jacqueline Novogratz, CEO, Acumen Fund
Synopsis:Non-profit manager describes a situation where careful listening was simply not enough.
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| Subject Area: | Decision-Making, Globalization |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Non-Profit |
| Leadership topic: | Motivating Teams |
Marene Allison, Officer, U.S. Army
Synopsis:When faced with an emergency, it is critical for the leader to know their people to make the appropriate decisions without time to think.
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| Subject Area: | Decision-Making, Strategic Management |
| Leadership Role: | |
| Business Function: | Human Resources |
| Industry: | Military/Government |
| Leadership topic: | Motivating Teams |
Tom Friel, Former Chairman and CEO, Heidrick & Struggles
Synopsis:It is important to follow your instincts and to act quickly on important decisions.
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| Subject Area: | Conflict, Power and Politics, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management, Human Resources |
| Industry: | Services |
| Leadership topic: | Difficult Conversations |
Dick Kovacevich, Chairman, Wells Fargo
Synopsis:When struggling with new ideas, it is important test them in the market place.
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| Subject Area: | Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Financial |
| Leadership topic: | Vision, Values, and Culture |
Dick Kovacevich, Chairman, Wells Fargo
Synopsis:It is important to not allow personal relationships interfere with professional decisions. A leader must always do the right thing.
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| Subject Area: | Decision-Making, Human Resources |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Financial |
| Leadership topic: | Taking Charge |
N.R. Narayana Murthy, CEO, Infosys
Synopsis:As a leader it is important to be transparent and consistently open about decisions.
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| Subject Area: | Decision-Making, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Vision, Values, and Culture |
Deborah Nelson, SVP Marketing, Hewlett Packard
Synopsis:VP discusses the factors affecting change in an organization.
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| Subject Area: | Conflict, Decision-Making, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Leading Change |
Deborah Nelson, SVP Marketing, Hewlett Packard
Synopsis:Listening is a skill which will determine a team's ability to function at a high level.
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| Subject Area: | Decision-Making, Strategic Management |
| Leadership Role: | |
| Business Function: | General Management, Sales/Marketing |
| Industry: | High Tech |
| Leadership topic: | Motivating Teams |
Connie Matsui, EVP, Innovation, Biogen Idec
Synopsis:Former Chairman of the Girl Scouts and Vice President of Biogen Idec shares three insights that guide her in life.
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| Subject Area: | Innovation, Decision-Making, Career Development |
| Leadership Role: | |
| Business Function: | R&D/Product Development |
| Industry: | Healthcare |
| Leadership topic: | Work-Life Integration |
Rebecca Halstead, General, U.S. Army
Synopsis:General discusses the importance of diversity to strategy and leadership.
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| Subject Area: | Human Resources, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Diversity |
Janet Ang, VP, Global Desktop Business Unit, Lenovo
Synopsis:Leader working in a multi-cultural environment says trust is the key to communication.
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| Subject Area: | Globalization, Human Resources, Strategic Management |
| Leadership Role: | |
| Business Function: | Human Resources |
| Industry: | High Tech |
| Leadership topic: | Diversity |
Rebecca Halstead, General, U.S. Army
Synopsis:Army General outlines what she thinks is important in a good leader.
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| Subject Area: | Career Development, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Motivating Teams |
Rebecca Halstead, General, U.S. Army
Synopsis:General talks about the importance of after action reports for successful missions and operations.
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| Subject Area: | Decision-Making, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Leading Change |
Roger Deromedi, CEO, Kraft
Synopsis:CEO talks about how his personal style has evolved through time and experience.
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| Subject Area: | Career Development, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Taking Charge |
Roger Deromedi, CEO, Kraft
Synopsis:CEO shares the importance of being transparent and consistent when dealing with people at all levels of the organization.
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| Subject Area: | Conflict, Decision-Making, Ethics |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Motivating Teams |
Roger Deromedi, CEO, Kraft
Synopsis:CEO shares how it is important to maintain perspective in spite of disagreements or minor frustrations.
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| Subject Area: | Conflict, Decision-Making |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Vision, Values, and Culture |
Roger Deromedi, CEO, Kraft
Synopsis:When developing a vision it is important to be realistic and keep in mind the facts.
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| Subject Area: | Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Vision, Values, and Culture |
Nancy Barry, President, Women's World Banking
Synopsis:When leading people, it is important to respect them and be humble in spite of your position.
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| Subject Area: | Human Resources, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Financial |
| Leadership topic: | Taking Charge |
Nancy Barry, President, Women's World Banking
Synopsis:When spearheading change in an organization, don't expect everyone to rally around the flag.
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| Subject Area: | Strategic Management, Power and Politics |
| Leadership Role: | Board Level |
| Business Function: | General Management, Human Resources |
| Industry: | Financial |
| Leadership topic: | Leading Change |
Nancy Barry, President, Women's World Banking
Synopsis:Unity in an organization is important and should be prioritized since it will impact the strategy.
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| Subject Area: | Decision-Making, Power and Politics, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Financial |
| Leadership topic: | Motivating Teams |
Geetha Rao, CEO, Silicon Valley Start-up
Synopsis:Entrepreneur talks about how having an authoritarian leadership style makes an impact on long term relationships and projects.
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| Subject Area: | Entrepreneurship, Human Resources, Strategic Management |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Difficult Conversations |
Naila Mehrabova, General Director, CrossCaspian Oil and Logistics
Synopsis:Executive talks about the importance of sharing success with the team and being humble as the leader.
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| Subject Area: | Human Resources, Strategic Management |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Products & Retail |
| Leadership topic: | Vision, Values, and Culture |
Kent Thiry, CEO, DaVita
Synopsis:Charismatic CEO's visibility becomes a liability in the eyes of his team.
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| Subject Area: | Decision-Making, Power and Politics |
| Leadership Role: | Board Level |
| Business Function: | General Management |
| Industry: | Healthcare |
| Leadership topic: | Diversity |
Paul Bud Bucha, Medal of Honor Recipient, U.S. Army
Synopsis:Army leader must overcome his own fears and uncertainty to lead decisively and courageously through overwhelming odds.
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| Subject Area: | Strategic Management, Power and Politics, Decision-Making, Ethics |
| Leadership Role: | Middle Manager |
| Business Function: | General Management, Strategy |
| Industry: | Military/Government |
| Leadership topic: | Taking Charge |
Webb McKinney, EVP, Hewlett Packard
Synopsis:Executive who led the HP Compaq merger discusses what makes people successful in merger integration work.
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| Subject Area: | Career Development, Mergers & Acquisitions, Strategic Management |
| Leadership Role: | |
| Business Function: | General Management |
| Industry: | High Tech |
| Leadership topic: | Leading Change |
James Buckhouse, Head of Content, Sequoia
Synopsis:A leader talks about how every type of business needs to tell stories because the products can't speak for themselves.
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| Subject Area: | Strategic Management |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | Strategy |
| Industry: | High Tech |
| Leadership topic: | Storytelling |
Christian Roman, Story Artist, Pixar
Synopsis:A leader talks about how we use stories to learn about life and how to be successful.
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| Subject Area: | Strategic Management, Career Development |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | General Management, Sales/Marketing |
| Industry: | Financial, Products & Retail, Healthcare, Military/Government, High Tech, Services, Non-Profit |
| Leadership topic: | Storytelling |
Mindy Grossman, CEO, HSN Inc.
Synopsis:Storytelling and context in business is critical to long term brand success. Storytelling saved HSN and was a critical part of reinventing the business model from selling to inspiring through stories.
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| Subject Area: | Strategic Management |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | Sales/Marketing |
| Industry: | Financial, Products & Retail, High Tech, Services, Non-Profit |
| Leadership topic: | Storytelling |
Nancy Duarte, Principal, Duarte, Inc.
Synopsis:The job of every leader is to curate the stories in your company. Find stories, find meaning, and amplify that. Sometimes decomission some stories.
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| Subject Area: | Strategic Management, Career Development |
| Leadership Role: | |
| Business Function: | Sales/Marketing |
| Industry: | Products & Retail, Services |
| Leadership topic: | Storytelling |
Leslie Witt, Associated Partner, Ideo
Synopsis:A leader talks about how she uses the power of words to shift the perspective of her audience.
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| Subject Area: | Strategic Management |
| Leadership Role: | Middle Manager |
| Business Function: | Strategy |
| Industry: | Healthcare |
| Leadership topic: | Storytelling |
David Hornik, General Partner, August Capital
Synopsis:A leader talks about how using humor with your branding and story can be powerful.
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| Subject Area: | Strategic Management |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | |
| Industry: | Products & Retail, High Tech, Services |
| Leadership topic: | Storytelling |
Amy Brooks, EVP, Team Marketing and Business Operations, National Basketball Association
Synopsis:A leader talks about how influential a story can be if it is told to inspire others.
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| Subject Area: | Strategic Management, Work/Life Balance, Career Development |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | General Management, Sales/Marketing, Strategy |
| Industry: | Services |
| Leadership topic: | Storytelling |
Jennifer Aaker, General Atlantic Partners Professor of Marketing, Stanford Graduate School of Business
Synopsis:Jennifer Aaker shares the behavioral science behind the power of story.
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| Subject Area: | Strategic Management, Operations, Power and Politics |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | Sales/Marketing, Strategy |
| Industry: | Products & Retail, Services |
| Leadership topic: | Storytelling |
Jennifer Aaker, General Atlantic Partners Professor of Marketing, Stanford Graduate School of Business
Synopsis:Aaker speaks to the science behind the power of empathy in storytelling.
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| Subject Area: | Strategic Management, Power and Politics |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | Sales/Marketing |
| Industry: | Services |
| Leadership topic: | Storytelling |
Jennifer Aaker, General Atlantic Partners Professor of Marketing, Stanford Graduate School of Business
Synopsis:Aaker speaks to the power of purpose in storytelling.
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| Subject Area: | Strategic Management, Power and Politics |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | Sales/Marketing |
| Industry: | Services |
| Leadership topic: | Storytelling |
Jennifer Aaker, General Atlantic Partners Professor of Marketing, Stanford Graduate School of Business
Synopsis:Aaker shares the science behind the power of humor in story.
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| Subject Area: | Strategic Management |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | Sales/Marketing, Strategy |
| Industry: | |
| Leadership topic: | Storytelling |
Christy Turlington, Founder, Every Mother Counts
Synopsis:A Nonprofit founder talks about how she uses story to further her organization's mission.
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| Subject Area: | Strategic Management |
| Leadership Role: | Board Level, Senior Manager (VP-level), Executive (C-Level), Middle Manager |
| Business Function: | Strategy |
| Industry: | Non-Profit |
| Leadership topic: | Storytelling |
Robin Richards Donohoe, Co-Chair, Draper Richards Kaplan Foundation
Synopsis:An investor shares insights about how leadership can be influenced by strong relationship building and the satisfaction that comes from a good culture.
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| Subject Area: | Strategic Management, Work/Life Balance, Career Development, Entrepreneurship |
| Leadership Role: | Executive (C-Level) |
| Business Function: | Finance/Accounting |
| Industry: | Financial |
| Leadership topic: | Work-Life Integration |
Robin Richards Donohoe, Co-Chair, Draper Richards Kaplan Foundation
Synopsis:A woman investor asks critical questions to help guide you towards greater career and life satisfaction.
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| Subject Area: | Strategic Management, Work/Life Balance, Career Development |
| Leadership Role: | Executive (C-Level) |
| Business Function: | Finance/Accounting |
| Industry: | Financial |
| Leadership topic: | Managing Boss and Expectations |
Robin Richards Donohoe, Co-Chair, Draper Richards Kaplan Foundation
Synopsis:An investor talks about how she did not ask hard questions in the beginning of her career, but talks about how important it is to plot your own destiny early rather than later.
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| Subject Area: | Strategic Management, Work/Life Balance, Career Development, Entrepreneurship |
| Leadership Role: | Executive (C-Level) |
| Business Function: | Finance/Accounting |
| Industry: | Financial |
| Leadership topic: | What I Wish I Knew |
Nicole Chang, Senior VP, Consulting Company
Synopsis:A busy executive shares some personal decisions she made to involve her children in her professional life and carve out time to be with them in spite of her schedule.
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| Subject Area: | Strategic Management, Work/Life Balance |
| Leadership Role: | Senior Manager (VP-level) |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Work-Life Integration |
Van Ton-Quinlivan, Vice Chancellor, Workforce and Economic Development for the California Community Colleges
Synopsis:A senior leader talks about how she must be very strategic about maintaining her important relationships.
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| Subject Area: | Strategic Management, Work/Life Balance, Career Development |
| Leadership Role: | Senior Manager (VP-level) |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Work-Life Integration |
Dana Bloom, VP & General Manager of Keep Collective, Stella and Dot
Synopsis:A senior leader talks about how she works to build relationships in ways that matter.
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| Subject Area: | Work/Life Balance, Decision-Making |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Services |
| Leadership topic: | Work-Life Integration |
Dana Bloom, VP & General Manager of Keep Collective, Stella and Dot
Synopsis:A senior executive talks about how she must develop certain behaviors to be more effective and well accepted in a male-dominated industry.
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| Subject Area: | Strategic Management, Power and Politics, Career Development |
| Leadership Role: | Executive (C-Level) |
| Business Function: | General Management |
| Industry: | Products & Retail, Services |
| Leadership topic: | Fitting In and Standing Out |
Trae Vassallo, Investor and General Partner, Kleiner Perkins Caufield & Byers
Synopsis:A senior executive constantly challenges herself to learn new things with her family.
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| Subject Area: | Work/Life Balance, Decision-Making |
| Leadership Role: | Senior Manager (VP-level) |
| Business Function: | Finance/Accounting |
| Industry: | Financial |
| Leadership topic: | Work-Life Integration |
Trae Vassallo, Investor and General Partner, Kleiner Perkins Caufield & Byers
Synopsis:A senior executive focuses her time on either her work or family and manages her time to limit distractions.
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| Subject Area: | Work/Life Balance, Decision-Making, Career Development |
| Leadership Role: | Senior Manager (VP-level) |
| Business Function: | General Management |
| Industry: | Financial |
| Leadership topic: | Fitting In and Standing Out |
Fran Maier, Founder and CEO, Various Ventures
Synopsis:Senior leader talks about how she missed opportunities because she did not appreciate her abilities.
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| Subject Area: | Power and Politics, Work/Life Balance, Decision-Making, Career Development, Entrepreneurship |
| Leadership Role: | Executive (C-Level) |
| Business Function: | Consulting |
| Industry: | High Tech |
| Leadership topic: | What I Wish I Knew |
Fran Maier, Founder and CEO, Various Ventures
Synopsis:A woman entrepreneur must often prove “she is hungry enough” to be an entrepreneur because she does not fit the stereotype.
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| Subject Area: | Decision-Making, Entrepreneurship |
| Leadership Role: | Executive (C-Level) |
| Business Function: | |
| Industry: | Services |
| Leadership topic: | Fitting In and Standing Out |
Maria Anhalt, Vice President of R&D for Automation Software, HP
Synopsis:A senior executive shares the insights she gains from being on a Board.
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| Subject Area: | Strategic Management, Career Development |
| Leadership Role: | Board Level |
| Business Function: | |
| Industry: | Services |
| Leadership topic: | Fitting In and Standing Out |
Will Swenson, Medal of Honor Recipient and Military Officer, U.S. Army
Synopsis:Medal of Honor recipient shares the importance of being immersed with his team to motivate others while balancing emotions tied to fear, anger, risk, and sacrifice.
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| Subject Area: | Decision-Making |
| Leadership Role: | Senior Manager (VP-level) |
| Business Function: | General Management |
| Industry: | Military/Government |
| Leadership topic: | Motivating Teams |
Will Swenson, Medal of Honor Recipient and Military Officer, U.S. Army
Synopsis:Medal of Honor recipient shares how mutual respect, honesty, and curiosity are critical to building trust for establishing partnerships.
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| Subject Area: | Power and Politics, Decision-Making |
| Leadership Role: | Senior Manager (VP-level) |
| Business Function: | Strategy |
| Industry: | Military/Government |
| Leadership topic: | Vision, Values, and Culture |